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    Job Decsription-Medical Receptionist

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    M Lubis
    This document provides a job description for a Medical Receptionist position at Ravensworth Surgery. The receptionist is responsible for being the first point of contact for patients, handling inquiries efficiently and courteously, booking appointments, processing payments, filing paperwork, and ensuring compliance with data protection policies. Duties also include opening and closing the facility, checking patients in for appointments, taking messages, and assisting clinicians as needed. Medical receptionists must be proficient with computer systems and keep their training up to date.

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    Job Decsription-Medical Receptionist

    Uploaded by

    M Lubis
    92 views2 pages
    This document provides a job description for a Medical Receptionist position at Ravensworth Surgery. The receptionist is responsible for being the first point of contact for patients, handling inquiries efficiently and courteously, booking appointments, processing payments, filing paperwork, and ensuring compliance with data protection policies. Duties also include opening and closing the facility, checking patients in for appointments, taking messages, and assisting clinicians as needed. Medical receptionists must be proficient with computer systems and keep their training up to date.

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    Job_Decsription-Medical_Receptionist

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    This document provides a job description for a Medical Receptionist position at Ravensworth Surgery. The receptionist is responsible for being the first point of contact for patients, handling inquiries efficiently and courteously, booking appointments, processing payments, filing paperwork, and ensuring compliance with data protection policies. Duties also include opening and closing the facility, checking patients in for appointments, taking messages, and assisting clinicians as needed. Medical receptionists must be proficient with computer systems and keep their training up to date.

    Copyright:

    © All Rights Reserved
    Download as RTF, PDF, TXT or read online from Scribd
    Download as rtf, pdf, or txt
    92 views2 pages

    Job Decsription-Medical Receptionist

    Uploaded by

    M Lubis
    This document provides a job description for a Medical Receptionist position at Ravensworth Surgery. The receptionist is responsible for being the first point of contact for patients, handling inquiries efficiently and courteously, booking appointments, processing payments, filing paperwork, and ensuring compliance with data protection policies. Duties also include opening and closing the facility, checking patients in for appointments, taking messages, and assisting clinicians as needed. Medical receptionists must be proficient with computer systems and keep their training up to date.

    Copyright:

    © All Rights Reserved
    Download as RTF, PDF, TXT or read online from Scribd
    Download as rtf, pdf, or txt
    of 2

    Dr S Vis-Nathan & Dr P Bowes

    Ravensworth Surgery
    Job Description-Medical Receptionist

    Job Title: Medical Receptionist

    Accountable to: Mrs Kathryn Ali-Practice Manager

    Reports to: Mrs Kathryn Ali-Practice Manager


    Ms Lynne Barras-Administrator [in PM absence]

    Location: Ravensworth Surgery, Horsley Hill Road, South Shields, NE33 3ET
    The Medical Centre, Wear Street, Jarrow, NE32 3JN

    Job Purpose:
    The medical receptionist plays a key role as the first point of contact a patient or other surgery
    visitor meets. As such they are the “face” of the surgery and the first voice of welcome that anyone
    contacting the surgery should experience. They provide efficient, helpful and sympathetic care to
    patients, carers and wider family members.
    Through sensible use of initiative, flexibility, skills and high standards of accuracy, provide valuable
    help and support to the practice.
    The medical receptionist is expected, along with other team members, to manage, plan and
    prioritise tasks efficiently and effectively to achieve and maintain a high standard of patient care.
    The post holder will show total respect and adherence to patient confidentiality and data
    protection at all times.

    In addition to this, it is essential that:


     Enquiries from patients and other service users are efficiently and courteously
    handled
     Distribution of documentation is undertaken efficiently and promptly
     Surgery premises and reception desk are kept clean and tidy-the reception desk and
    reception area falling under the remit of the post holder specifically to keep standards high.
     Uniform code-Suitable work attire and comfortable footwear-NO jeans, combat
    trousers, cropped pants, low cut tops, male vest tops, exceptionally short skirts or shorts.
    The Practice provides a shirt as uniform in acknowledgement of this stipulation, the
    quantity of which is decided by the number of days of the post holder works. Failure to
    comply with the “uniform” code, will lead to a warning from the Practice Manager.

    Main Duties:
    When shift relevant, open premises following Lone Worker & Key Holder Policy and prepare the
    reception and clinical GP/ANP room for the day ahead.
    Check the daily appointment book, highlight any outstanding health issues & liaise with patients.
    Meet and greet all patients and guests in a friendly, courteous and professional manner.
    Assist with checking-in for appointments where the auto check-in fails or patients have difficulty.
    Call patients in to consultations where the auto-call has failed or has been misheard.
    Communicate any delays in the clinical sessions to the waiting patients.
    Respond to patient enquiries and provide non-clinical advice to patients and carers.
    Book appointments.
    Deal with all face to face enquiries and/or obtain relevant help where necessary.
    Ensure Guest sheets are completed at entry and exit, by any visitors to surgery.
    Provide information on the surgery opening times and services offered.

    Version 2 – 9.1.2020 Page 1


    Dr S Vis-Nathan & Dr P Bowes
    Ravensworth Surgery
    Job Description-Medical Receptionist

    Promote On-line Access, EPS, e-consultation, extended access appointments and the STEPS
    service.
    Answer in coming telephone calls [within 3 rings], deal with enquiry where within remit and/or
    cascade as appropriate.
    Ensure on-call maters are documented, updated and completed within the same day.
    Bring to GP/ANP attention any on-call or other urgent patient matter.
    Prompt GP/ANP regarding any telephone consultations.
    Ensure house visit requests are full documented and summary prints prepared in advance.
    Receive in, document and store as appropriate-immunisations, mail and parcels.
    Open daily mail, date stamp, sort and cascade as appropriate.
    Ensure any documentation and/or forms are correctly completed before release to patients.
    Cascade relevant information regarding private reports, fees and other related documents.
    Take collection of payments, give written receipt and pass monies to Practice Manager.
    Alphabetically file any paper prescriptions and hand out to patients adhering to confidentiality and
    correct identification processes.
    Check incoming personal work emails and tasks-dealing with appropriately and timely.
    Report any significant events and/or incidents immediately to the Practice Manager.
    Ensure the Accident Book is completed in any relevant case, following care of the injured.
    Follow all Health & Safety guidelines and report any suspected risks to the Practice Manager.
    Comply with DSE & lifting and handling protocols.
    Be familiar with fire and evacuation procedures.
    Pass any complaints to the Complaints Manager and copy in the Practice Manager.
    Ensure suitable and efficient “hand-over” is done with colleagues.
    Follow close-down procedures at the end of day.
    Any other duties as deemed necessary to the running of the surgery and care of the patients.

    IM & T:
    Ensure competence with all office equipment.
    Emisweb literate.
    Up to date with coding-read code and shortly to be introduced SNOWMED.
    Accurate data entry.
    Process and store information following data protection guidelines and patient confidentiality.
    Care for and keep secure personal smartcard.
    Report any computer or other equipment failure.

    Development:
    To attend & participate in practice meetings and any other relevant practice development sessions
    [expected]
    Update competencies and partake in mandatory training [expected].
    Upkeep knowledge of practice policies [expected].
    Familiarise Caldicott Guidelines and Practice Mission Statement [expected].
    Partake in supplementary training to enhance personal role [encouraged].
    Partake in personal development plans, appraisal and/or peer support sessions [expected].

    This list is not exhaustive, therefore will include any other duties as deemed necessary to the
    running of the surgery and care of the patients.

    Version 2 – 9.1.2020 Page 2

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