Dennise Alonzo

2232 Clifford Street

Los Angeles, CA, 90026

323.327.2919 [email protected]

Summary
Resourceful Administrative Support professional with 11 years of experience in surgery and procedure scheduling.
Strong background in medical settings, insurance verification, authorizations, medical records, admissions, registration,
and medical office operations. Demonstrates success in supporting, leading and communicating effectively with
physicians, staff and patients.

Skills
 Familiar w/ CPT codes and  Multi-Specialty Procedure  Computer literate : Word, Excel,
ICD-10 codes Scheduling Outlook, PowerPoint
 Knowledge of Medical  Knowledge of major health  Detail Oriented
Terminology plans HMO’s, PPO’s,  Great Interpersonal, Organizational and
 Familiar with CMS/ JCAHO Medicare, Medical, CCS, Customer service skills
and HIPAA regulations GHPP and WC  Adapts to frequent changes in workload
 Medical Software: Surgi Source,  Bilingual (English and  Ability to multitask in a busy
Vision, Gmed, Cerner, GECB Spanish) environment
and Synapse

PROFESSIONAL EXPERIENCE

KECK HOSPITAL OF USC DIVISION OF VASCULAR SURGERY- LOS ANGELES, CA

LEAD SURGERY SCHEDULER/ SUPPORT COODINATOR
APRIL 2013- CURRENT

 Responsible for all inpatient, outpatient surgeries and in-office procedures for a specialty surgical division.
 Coordinates all pre-surgical admissions.
 Manages and maximizes proper utilization of OR block time.
 Requests and ensures all surgeries and admissions are authorized and approved prior to date of service with proper
CPT and ICD9/10 codes.
 Enters all qualified cases into the Vascular Quality Initiative registry.
 Communicates well with all physicians, fellows, residents, nurse practitioners to ensure cases are booked correctly
and necessary equipment is listed on booking slips.
 Notifies surgeons and team members of all changes and issues for surgery dates.
 Ensures next day surgery schedule is sent via-email to all surgeons and staff within the division.
 Works with research coordinators to ensure that all patients entered into a study are properly guided with specific
information prior to surgery.
 Coordinates all diagnostic studies, pre-operative testing and clearances for patients prior to surgery.
 Obtains all pre-operative information and submits for review to the anesthesia team and division nurse practitioner.
 Provides patient and family with all surgery information, directions, resources and facility maps.
 Serves as the liaison between the physician, nurse practitioner and patient.
 Ensures that all information relative to surgery is found in the electronic medical records system for the use of all
providers and medical staff.
 Serves as the division lead support coordinator. Cross-trained in coordinating/scheduling clinic and diagnostic
vascular studies, chart preparation, pre-registration, verifying eligibility and copays. Daily office functions.
 Provides administrative support for the division of vascular surgery.

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 Dennise Alonzo
2232 Clifford Street
Los Angeles, CA, 90026

323.327.2919 [email protected]

SCA PREMIER SURGERY CENTER – GLENDALE, CA

SURGERY SCHEDULER/ PHYSICIAN’S OFFICE LIAISON
2011- 2012

 Handled all aspects of scheduling for the operating rooms. Maximized efficient use of facility’s surgery schedule.
 Obtained and entered accurate data, based on scheduling sheets and scheduling orders received from Physician’s.
 Worked closely with Administrator’s, and Director of Nursing to analyze and ensure excellent service in quality care
to physicians and patients.
 Recognized for meeting the needs of a busy medical facility by implementing, improving and adapting frequent
procedure protocols which let to improving patient flow and ultimately improving patient care and increasing
customer base.
 Provided all information to Materials and Equipment Management to capture and ensure in advance that any and
all case have proper equipment, implants, and reps available before scheduled case.
 Analyzed case cost to help determine what was feasible for the center, presented and communicated options to
surgeons and administrators.
 Served as the first point of contact between physician office’s and surgery center, in doing so developed strong
communication and marketing skills.
 Was an active member of the centers growth team assisted in developing and maintaining an effective marketing
program.
 Verified all insurance eligibility and benefits, and communicated all financial information to patient and physician
offices.
 Obtained all authorizations, and referrals needed before cases to ensure facility reimbursement.
 Provided support to all other team members and physicians.
 Trained new business office teammates in Admissions and Registration, Medical Records, Scheduling and Insurance
verification.
 Oversaw and ensured all policies and procedures were kept in place during patient registration process in
accordance to CMS guidelines.
 Acted as front desk lead, responsible for all work flow of admitting personnel. Ensured team mates had proper
guidelines, assigned daily duties and special projects, prepared and reviewed all work on a daily basis.
 Worked closely with QA members for efficiency of data collections, and proper implementation of “new forms” in
charts.
 Reviewed and audited all patient charts for completeness, and proper assembly.
 Prepared and mailed Infection Control reports to all active Physicians.
 Collected all necessary data needed and missing in credentialing.
 Ran daily, weekly and monthly reports of scheduling and monies for management.
 Responsible for opening and closing of the surgery center daily. Helped manage personnel schedule based on
centers daily load.

SCA PREMIER SURGERY CENTER (FORMELY LAKESIDE SURGERY CENTER)

ADMISSIONS/ BUSINESS OFFICE CLERK
2008-2011

 Mastered Heavy Clerical and Administrative duties.

 Answered multi-lined phone system. Transferred and directed phone calls, as well as detailed accurate messages.
 Processed all patient admissions.
 Assembled and prepared all patient charts with proper consents, surgery orders, insurance information and
authorizations
 Collected all necessary preoperative documentation 3 days before date of surgery.

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 Dennise Alonzo
2232 Clifford Street
Los Angeles, CA, 90026

323.327.2919 [email protected]
 Prepared and completed one write journals encompassing all monies received over the counter and bulk mail.
 Assisted Billing department with payment posting. Gained the knowledge to read and understand EOB’s and
reflect against health plan contracts to ensure proper payment.
 Served as the floater - Back up surgery scheduler, Insurance verifier and Medical Records clerk
 Promoted patient confidence in physician staff and medical abilities. Counseled patients in an attempt to ease
pre- surgery fears.
 Helped eliminate unnecessary procedures to improve productivity and business office flow.
 Managed all offsite records storage
 Assisted in developing structured forms to maintain efficient chart flow.
 Responsible for opening and closing of the surgery center daily. Flexible schedule.
 Served as the right hand to business office manager and administrator. Completed all duties requested of me
related to work flow of other team mates. Ensured daily work and task were completed by the end of day.

VISITING ANGELS – GLENDALE, CA

CAREGIVER/ CNA
2008-2010

 Provided home healthcare based on client’s individual needs.

 Assisted with personal hygiene, facilitated daily tasks.
 Prepared meals and monitored diet based on physicians orders.
 Performed light housekeeping and ran personal errands and shopping.
 Provided companionship and promoted client/ patient safety.
 Supervised and helped clients with light physical therapy in range of motion.
 Motivated and encouraged daily activities.

BIERMAN MEDIA AND ASSOCIATES- BRENTWOOD, CA

PERSONAL ASSISTANT AND RECEPTIONIST
2005- 2007

 Served as personal assistant to company CEO

 Maintained personal calendar in order, scheduled any necessary appointments.
 Performed all clerical duties
 Provided customer service with professional and proper phone etiquette to existing or potential clients.
 Audited past financial sheets made proper adjustments based on records.
 Managed and reconciled all financial sheets based on media expenditures.
 Simplified and maintained daily record sheets of spot air time.

Education
Bachelor of Science, Azusa Pacific University, Azusa CA (95% completed)
AA, Science, Pasadena City College, Pasadena CA (no degree)
Biotechnology major. Cal State Northridge, Northridge, CA 2002-2004 (no degree)
High School Diploma, John Marshall High School, Los Angeles, CA 2002

Certifications
Fire Safety Card
Certified Translator - Spanish

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