Job Descriptions for Resumes

Massage Therapist
 Provided safe, appropriate and effective massage techniques.
 Designed specific sessions based on client's individual needs.
 Maintained inventory of all products necessary to perform treatments.
 Maintained professionalism and cleanliness of therapy rooms and common areas.
 Assessed the needs of each customer individually and selected the appropriate treatment.
 Observed client reaction to massage and modifies as necessary.
 Maintained complete knowledge of and comply with all departmental policies, procedures, and
standards.
 Demonstrated a pleasant and enthusiastic demeanor at all times.
 Performed consecutive 50-minute quality massage therapy sessions.
 Directed and assisted guests in the proper use of steam or sauna, whirlpool bath and suntan units to
ensure the guests satisfaction, safety and well-being.
 Educated guests about individual massage and body treatment needs and other services available.
 Served customers quickly while maintaining a cheerful attitude in a high-stress workplace.
 Maintained client confidentiality and sensitivity to age and gender related issues during all client
interactions.
 Maintained positive guest relations at all times.
 Providing clients with rehabilitative exercises
 Conferring with clients about medical histories
 Developing client treatment plans
 Preparing clients for tests, therapy or treatments
 Maintaining treatment records
 Preparing and blending massage oils
 Duties and Responsibilities:
 Be on time for your shift, prompt with each appointment and perform services within the appropriate
time allotted for the service.
 Provide consistent professional massage and body treatments in accordance with spa protocols and
accepted certification practices.
 Effectively inform and educate our guests about specific wellness concerns.
 Be flexible with your schedule, supporting the needs of the spa.
 Properly care for equipment and use proper amounts of product to assist with cost controls.
 Have complete knowledge and understanding of all services and products offered.
 Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and
procedures.
 Perform prep work, properly clean and restock room as required.
 Communicate to management any and all occurrences involving staff or guests in the spa that require
attention.
 Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or
discounts available.
 Handle guests’ questions and concerns professionally and courteously.
 Provide accurate, appropriate and immediate responses to all requests by guests.
 Possess the ability to work without direct supervision.
 Maintain a positive attitude and contribute toward a quality work environment.
 Regularly attend, participate in and support training and staff meetings for the spa.
 Assist in all areas of spa operation as requested by management.
 Communicate to management any and all occurrences involving staff or guests in the spa that require
attention.

 Medical Billers
 Responsible for the maintenance of the patient's documents and their addresses.
 Maintained the patient's information, reports, income reports and statistics with balancing the daily
schedule.
 Developed the forms and manuals and procedure of organization
 Processed patient's billing, statements, reimbursement claims, post transaction and data.
 Deals with the queries and respond to them by telephone or by writing.
 Responsible for the reports distribution, telephone and generation of the bills.
 Prepared records of accounting, reports of registration, results of investigation etc.
 Responsible for the maintenance of the records of the patients, billing instructions etc.
 Maintained the special bill's lists, customers account, etc.
 Also responsible for the answering the customers queries, complaints and problems.
 Kept the records such as the prepaid vouchers, overpayment and incorporate charges shown on
customer account.
 Maintained the standards of department procedures, polices, objectives, quality improvement and
safety etc.
 Deals with the enquiries and problems regarding the medical information.
 Ensure that the requirements are followed and obtained the proper consent.
 accurately translate patient information and into alpha-numeric medical code. Information handled by
medical coders include patient treatment, health history, diagnosis, and related information.
Medical Coders
 Responsible for the coding for the out patient for the medical center.
 Responsible for handling different types of medical claims which includes surgery, physical therapy,
ER, diagnostic testes, etc.
 Utilized HCPCS level III, ICD-9 and-3 for the coding.
 Maintained the 97 percent of accuracy and productive quality.
 Review the charts for admit and discharge date.
 Responsible for the services such as emergency, observation rooms, diagnostic services etc.
 Ensure the charts for admit and discharge dates and also for the dates of surgeries and operations.
 Keep the system and documents of the office up to date.
 Responsible for the management of the patient's applications.
 Feed the patient's details and records in the database.
 Responsible for the maintenance of equipments.
 Prepare the schedules and keep updates of the equipments and resources.
 Responsible for dealing with the queries from patients regarding medical insurance.
 Keep records of the schedule patient appointment with manager regarding insurance.

 Medical Assistant
 Responsible for the measuring signs such as temperature, pulse rate, weight, height, blood pressure
etc. and interview them and record their information.
 Gave treatment and injections to patient and also performed the routine tests in laboratory.
 Responsible for the keeping the records like x-ray reports and schedule appointments, receive bills
etc.
 Maintained the data of the patients and office on the computer and keep the records, billing,
transactions, books, etc.
 Responsible for the sterilizing and cleaning instruments and preparation of the treatment rooms for
patients.
 Responsible for keeping care of the treatment rooms, records of the office and patients, instruments
etc.
 Perform the routine work and examine the patients like check their pulse rate, blood pressure, give
injections etc.
 Receive bills and keep record of the transactions and feed them in computer.
 Responsible for maintaining written material such as summaries of patients discharge, history of
patient, patients report, letters and notes etc.
 Verifies the data of the patient and the transcription.
 Analyze the productivity of department and collects the data for the same.
 Maintenance of medical procedures.
 Maintained the standards of department procedures, polices, objectives, quality improvement and
safety etc.
 Deals with the enquiries and problems regarding the medical information.
 Ensure that the requirements are followed and obtained the proper consent.
 Keep the system and documents of the office up to date.
 Responsible for the management of the patient's applications.
 Feed the patient's details and records in the database.
 Responsible for the maintenance of equipments.
 Prepare the schedules and keep updates of the equipments and resources.
 Responsible for dealing with the queries from patients regarding medical insurance.
 Keep records of the schedule patient appointment with manager regarding insurance.
 Providing medical treatment to the patients and overseeing their daily routine
 Explaining the daily routine plan i.e. diet, medicine, and exercise
 Supporting the patients and inspiring them for being cured
 Providing support to the medical team regarding the patient’s services
 Instructing the patients about various diseases i.e. how to prevent the diseases
 Maintaining the patient’s medical record
 Keep the system and documents of the office up to date.
 Responsible for the management of the patient's applications.
 Feed the patient's details and records in the database.
 Responsible for the maintenance of equipments.
 Prepare the schedules and keep updates of the equipments and resources.
 Responsible for dealing with the queries from patients regarding medical insurance.
 Keep records of the schedule patient appointment with manager regarding insurance.
 Handle medical front desk in computerized and manual scheduling, billing, and health/insurance
records supervision, including main carriers and Medicaid.
 Practice average of 500-patients on daily basis for fast-paced common practice.
 Keep frequent communication between patients, staff, physician, and laboratory staff.
 Plan medical screenings and following ups of the patients to get the results.
 Answer to precedence issues to make certain the timely referral of immediately required medical care.
 Organize every day pharmaceutical-related topics to confirm and accelerate high volume of treatment
orders.
 Received patients' essential signs and pursued with appropriate and correct charting procedures.
 Interfaced frankly with varied populace of patients, answering to different questions and concerns.
 Communed with the physicians and the medical support personnel to resolve require for the patient
services.
 Worked a wide scope of clinical processes, successfully communicate and recorded test results.
 Attained and practiced medical insurance information of patients rapidly and correctly.
 Ensured the QC of laboratory processes, an equipment functionality, and the regulatory fulfillment.
  Maintained current computer based lab test results and the patient information.

Nursing Assistant

Performs any combination of following duties in care of patients in hospital, nursing home, or other medical
facility, under direction of nursing and medical staff: Answers signal lights, bells, or intercom system to determine
patients' needs.

Bathes, dresses, and undresses patients. Serves and collects food trays and feeds patients requiring help. Transports
patients, using wheelchair or wheeled cart, or assists patients to walk. Drapes patients for examinations and treatments,
and remains with patients, performing such duties as holding instruments and adjusting lights. Turns and repositions
bedfast patients, alone or with assistance, to prevent bedsores. Changes bed linens, runs errands, directs visitors, and
answers telephone. Takes and records temperature, blood pressure, pulse and respiration rates, and food and fluid intake
and output, as directed. Cleans, sterilizes, stores, prepares, and issues dressing packs, treatment trays, and other supplies.
Dusts and cleans patients' rooms. May be assigned to specific area of hospital, nursing home, or medical facility. May assist
nursing staff in care of geriatric patients and be designated Geriatric Nurse Assistant (medical ser.). May assist in providing
medical treatment and personal care to patients in private home settings and be designated Home Health Aide (medical
ser.).

 Taking vital signs

 Help with some medical procedures
 Assist patients entering or leaving their beds
 Assist patients walking
 Tidy patient's rooms
 Answer call lights
 Make beds
 Deliver messages
 Monitoring patients and reporting changes
 Collecting samples for testing
 Provide patient hygiene
 Feeding patients
 Monitoring food and liquid input/output
Graphic Artist
 Develops and creates graphics designs, layouts and treatments for public information and outreach materials, including

brochures, fact sheets, posters, flyers, bill inserts, envelope messages, newsletters, marketing materials, invitations, collaterals

and other printed/graphic materials; performs pre-production processes to prepare printed materials for pre-press and printing;

proofs blue lines and performs press checks.

 Scans photos and uses image-editing software to create special effects or reformat images; retrieves and edits digital and stock

photographs, images, photographs and related visual materials to design and convey applicable messages; maintains a library of

digital and stock photographs, images, photographs and related visual aids.
 Interacts and serves as primary point of contact with vendors on assigned projects.

 May assist in drafting and/or editing a variety of basic written materials; proofs first drafts of creative projects developed by

vendors and other outside resources.

 Administers use of the District’s logo; maintains camera-ready logo art; advises on the correct use of logo and logo color.

 Assists and advises other staff on graphics design and layout and the effective use of desktop publishing equipment and software.
 Performs special projects and assignments as requested.

Technical Support
 Receives, documents and coordinates inquiries and requests for technical assistance from customers on PCs, laptops, printers,

other peripheral equipment, local and wide area networks, Internet and Intranet services, various server platform connections and

secure dial-in access; troubleshoots, diagnoses and resolves first and second level hardware, software and network connectivity

problems; refers more complex problems to senior IT support staff, systems administrators and/or vendors for resolution.
 Documents actions taken in the problem/request and resolution tracking system; maintains and distributes user request forms,

training manuals and documentation.

 Installs and configures standard business, engineering and operations support software in accordance with established customer

profiles; installs and configures specialized software as authorized; installs or relocates, configures and tags PCs, laptops,

printers, hardware, devices and other peripheral equipment for inventory purposes; establishes and configures network

connectivity for hardware and devices.

 Diagnoses hardware malfunctions; replaces components and performs other maintenance and repair; installs and configures

replacement equipment; coordinates major repair of hardware with customers and outside vendors.
 Advises and assists customers in preparing specifications and requests for hardware and software purchases, ensuring that all

required hardware and network components are compatible and have been clearly and accurately described; advises customers

on acquisitions to enhance their productivity and meet their work requirements; follows up and advises customers on the status of

requested purchases.
 Assists with creation of device descriptions for terminals, PCs, printers and controllers; assists with or creates patch cables and

daisy chain terminals.

 Assists customers in requesting creation of customer accounts for various computer systems.

 Sets up, maintains and orders supplies for computer-based projection units; ensures required software and other equipment is set

up and ready for presentations; sets up, installs software and configures Personal Data Assistants (PDAs).
 May order supplies and parts for printers; follows up and resolves billing issues and discrepancies.

 Enters hardware, devices and software in the inventory database.

  Under supervision or as a project team member, interviews and consults with managers and customers to identify computer

hardware or software requirements; researches, analyzes and evaluates computer hardware, software or peripheral equipment.
 Attends meetings, training seminars and professional meetings; monitors and reviews new software and hardware products and

tools.
 Prepares various reports, as required.

Administrative Assistants / Office Assistants

Creates, develops, maintains and updates specialized and custom forms, databases, logs, files, records and reports to support technical

work processes in areas of responsibility; designs, develops and maintains spreadsheets requiring data interpretation and manipulation.

Organizes, maintains and updates confidential subject, project and specialized technical files, documents and records; creates, maintains

and updates filing systems; copies, compiles and distributes contracts, reports, documents and other materials.

Develops, revises and maintains master documents, templates and forms and maintain and enters a variety of data in databases and

spreadsheets.

Prepares technical worksheets, tables and computations; establishes and maintains databases of information to track pending projects,

budget expenditures, training certifications and facilities requests and services.

Researches and assembles information from a variety of sources for the preparation of records and reports; ensures data accuracy; makes

arithmetic or statistical calculations; organizes and maintains and assists staff in locating files and records; conducts special studies and

recommends procedural or other changes to achieve greater productivity and/or to comply with new District or departmental requirements.

Uses and serves as a user expert for the Computerized Maintenance Management Information System (CMMIS); generates specialized

technical information and reports for division heads, managers, supervisors, engineers and other staff; provides training and assistance to

employees on CMMIS operations and functions.

Participates in work order processing using CMMIS; triggers and distributes preventative maintenance and standard job work orders;

maintains work in progress databases; maintains hard-copy records according to District policies and procedures; sorts and distributes

monthly preventative maintenance work orders; reviews, audits and makes corrections to work orders as necessary; pulls ATs off system

by trade and enters job types and codes to create work orders; monitors flow of work orders and follows up on delayed orders; records

completed work order data; brings discrepancies to attention of Senior Planner Scheduler for resolution; keeps Senior Planner Scheduler

informed of absences affecting crew scheduling; closes completed work orders in system; assists in scheduling standard and preventative

maintenance work orders; runs backlog reports; prints daily work orders in absence of Senior Planner Scheduler; generates work order

aging reports.

Maintains records and logs of specialized or technical documents processed; develops, performs data input and maintains logs and routine

databases for a variety of purposes and information.

Collects, reviews and processes data for payroll; maintains employee attendance records; checks daily records for accuracy and

completeness and conducts daily audits; enters data into payroll system; prints final pay period time sheets and cross-checks with training

and leave records; ensures payroll information is correct and sends to payroll department in a timely and accurate manner; works with the

payroll and human resources departments on complex interpretation issues, including handling all correspondence, gathering information

and making corrections as needed; provides information and interpretation of District and union payroll policies and procedures.

Monitors employee training needs and schedules and coordinates scheduling required District and OSHA safety training classes and other

technical and District required courses for section staff to ensure maintenance of required certifications with consideration to appropriate

resource leveling; maintains training calendar.

Manages and maintains individual and section calendars; coordinates scheduling of personal leave and vacation time with consideration to

staffing requirements; schedules EPDS interviews, follows up on appointments and ensures appropriate paperwork has been processed in

a timely manner.

Designs, creates, develops and maintains specialized and custom forms, records and reports to support technical work processes in areas

of assigned responsibility; designs, develops and maintains spreadsheets requiring data interpretation and manipulation; assembles, types

and maintains bid specification packages; schedules division work orders, performs preliminary assessments of work order requirements,

and records detailed information on work performed and associated costs.

Generates reports from multiple systems; extracts data required; summarizes and calculates costs; verifies the accuracy and relevance of

dates based on personal knowledge of work process and approval requirements; creates and uses specialized databases to monitor and

report progress on contracts, projects and programs; cross-checks data and applies personal knowledge to identify errors and

discrepancies for research and resolution; creates technical reports and documents in compliance with regulatory requirements.

Receives customer calls and skillfully handles complaints regarding division functions and responsibilities; researches and responds to

requests or refers complaints and requests to other staff or division when warranted.

Attends specialized committee meetings; extracts and summarizes relevant technical information for meeting minutes; maintains database

logs of committee decisions and actions; generates periodic reports.

Organizes, maintains and updates subject, project, tickler and specialized technical files; creates and maintains and updates file indexes;

removes and archives inactive files; copies, compiles and distributes contracts, reports, documents and other materials.

Performs secretarial functions for division managers, supervisors and staff; maintains calendars; arranges meetings and prepares and

distributes agendas and minutes; types, formats, edits, revises, proofreads and prints narrative and statistical reports, correspondence,

agreements, contracts, specifications and other specialized and technical materials ranging from routine to complex; types from rough

notes, drafts, dictation, modified standard formats and brief oral instructions; designs and creates customized forms and charts; edits and

revises materials on diskette; reviews documents for accuracy, completeness and compliance with District requirements; makes and

confirms travel and other arrangements for training and business trips; types itineraries, requests travel advances and compiles expense

reports.

Verifies accuracy and enters timesheet information in the District's payroll system; distributes timesheets; maintains attendance and time

off records; prepares and types personnel documents; maintains departmental/divisional personnel files.

Provides guidance and direction to other office clerical employees; trains employees on office policies and procedures.

Types, formats, edits, revises, proofreads and prints notices, reports, correspondence, memoranda, transmittal sheets, routine contracts

and other documents; types from rough notes, drafts and brief oral instructions; composes routine correspondence.

Operates a computer and performs data entry in accordance with standard procedures and computer system requirements; verifies the

accuracy of input data; updates computer records; generates reports and documents.

Maintains a variety of standard office and specialized records and files; prepares manual and computer logs and files; summarizes

information and prepares routine reports.

Opens, time-stamps, logs and routes office mail; stuffs, sorts and prepares outgoing mail for pickup; retrieves, delivers and sends faxes.

Answers, screens and refers telephone calls; takes telephone messages; assists customers at a public counter and/or by telephone;

responds to routine customer questions and complaints; mails requested materials and documents.

Copies, compiles and distributes documents and materials; duplicates and folds maps and drawings.

Sorts, codes, cross-references, duplicates and files a wide variety of District records and documents; pulls files upon request; makes new

file folders; retrieves, duplicates and distributes copies of records; creates and maintains chronological files; maintains up-to-date file

listings, indexes and cross-references.

Monitors and maintains inventories of supplies and materials; types purchase requisitions and check requests; maintains a postage meter

and arranges for meter replenishment.

Enters timesheet information for department employees in the District's payroll system; bridges completed pay period information to the

payroll system.

Schedules and arranges meetings.

Operates standard office equipment and performs miscellaneous clerical and secretarial tasks.

Reviews, determines priority and routes incoming correspondence; alerts division staff to high priority items; maintains records and logs of

specialized or technical documents processed; develops, performs data input and maintains logs and routine databases for a variety of

purposes and information.

Customer Services/ Managerial

 Deals with the problems, resolve them and respond to inquiry and complaint department.
 Responds to a high volume of customer transactions, customer requests in person or by telephone, mail and fax to initiate, add to

or terminate residential and commercial water service accounts; obtains required account information data; enters the data on-line

into the District’s customer account system (WSIS) or other database; explains billing practices and rates; processes service turn-

on or -off field work orders via WSIS; verifies credit history with the District or another utility; computes required deposits or

alternative forms of security, including bonds and letters of credit, according to Water Service Rules; records information in

customer account records.

 Answers correspondence and questions by telephone and in person about utility bills; reviews on-line consumption history;

conducts research to answer customer inquiries; submits via WSIS field work orders for meter re-reads and meter tests; reviews

field results; estimates and recommends billing adjustments; submits documentation for waiver of deposits after payments are

made and requests for refund checks if customers have overpaid; follows up with customers to provide information on actions

taken.
 Works with delinquent account customers to establish credit arrangements to avoid shut-off; prepares credit arrangement

contracts for signature.

 Responds to a high volume of customer transactions and resolves customer account questions, problems and complaints; verifies

customer account information by telephone, mail or fax; submits emergency and non-emergency requests for field service orders

for meter repairs, investigation of water leaks and other problems; records service comments in WSIS customer account records;

reverses security deposits, late fees and delinquent processing charges within authority levels, when warranted by the

circumstances.
 Refers customers who are irate or who have complex, specialized or unusually sensitive account or credit situations to a

supervisor, assistant supervisor or senior associate.

 Responds to general questions from the public or customers; takes and enters water waste complaints in action tracking for follow

up by the Conservation division.

 Provides backup to Customer Credit/Collection Associates in processing delinquent accounts.

 When assigned to the Conservation division, responds to conservation hotline inquiries regarding general water and water

conservation questions and refers calls to other staff, divisions or departments when appropriate; educates customers regarding

programs and services; categorizes and creates work orders regarding reported water waste and ordinance violations;

coordinates and provides training to temporary and intern personnel staffing the hotline during the summer season on District

organization and functions, operations of WSIS and procedures for creating action tracking work orders, District telephone and
 computer systems and conservation programs and services; handles the more difficult and specialized customer relations

situations.
 Participates in cross training and refresher training; assists in training new employees, temporary employees and summer interns.

 Responds to a variety of customer mail inquiries, including requests for information on new service requirements and conservation

programs; generates customer credit references; conducts research on returned mail; data enters address and name changes;

notes new information in WSIS.

 Provides backup for the switchboard function.

Drivers
 Duties include operating and maintaining transportation vehicles with a focus on safety and
customer courtesy; performing daily pre-trip and post-trip vehicle inspections; performing minor
maintenance tasks on the vehicles when necessary; fueling the vehicles; ensuring that periodic
scheduled vehicle maintenance is completed and reported; documenting customer usage;
preparing trip reports; preparing accident and incident reports as necessary; assisting passengers
and handicapped customers in and out of the vehicle; providing safety briefing to customers; and
providing other services as requested by management when not engaged in transportation
service.
 Operates assigned vehicle in a safe and courteous manner;
 Maintains defensive driving;
 Provides a communication link between customers and staff,
 Assists passengers, including handicapped, in and out of the vehicle; operates ramps, lifts and
securement devices as needed;
 Reads and interprets maps and driving directions to plan the most efficient route service for
customers, and reads and interprets road signs in English;
 Presents safety briefing to passengers prior to each trip departure;
 Keeps the assigned vehicle(s) clean inside and outside;
 Maintains accurate, up-to-date records on trip sheets, customer transportation forms, vehicle
maintenance, fuel purchases, incident reports, accident reports, vehicle condition reports and
other records that are requested from management;
 Performs minor maintenance tasks on assigned vehicle(s) as required;
 Fuels the assigned vehicle(s);
 Coordinates the schedule for major or periodic vehicle maintenance with management and staff
to minimize service interruptions;
 Responds immediately to accident or medical emergencies by notifying emergency response
providers, and rendering First Aid until emergency personnel arrive;
 Provides customers with peer counseling
 Serves as a positive role model while providing transportation service.

Cashier

 Greets customers including answering phones and directing customer inquiries to appropriate party
 Answers routine billing questions/issues from customers
 Receives and processes all payments according to standard procedures.
 Assists in the opening and closing of a retail location which includes and but not limited to cash handling
and deposits
  Informs customers about services available and assesses customer needs
 Completes, processes, and maintains applicable paperwork and records
 Welcoming the customers with proper verbiage and probing for their food orders politely
 Transferring the food orders to the subordinates for getting it prepared
 Monitoring consistently the food quality and service quality of orders being served
 Tallying the orders served and collected cash at the end of the day
 Taking care of all the bank transactions for the restaurant's bank account
 Generating and forwarding the periodic cash reports to the higher officials
 Recording the orders received by the cashier and forwarding them to culinary workers
 Monitoring the status of placed orders and encouraging the workers for faster preparation of orders
 Assuring the quality of food and arrangement of dishes are as per the standards marked by the higher
authorities
 Maintaining detailed records of served orders and collected cash
 Assisting the cashier in generation of the daily cash reports


Cashier Skills

 Excellent oral and written communication skills

 Detail oriented and highly observant
 Ability to multitask
 Possesses strong mathematical skills
 Cash handling experience preferred
 Proven good customer service background
 Typically maintains professional demeanor

Food Processing Workers

 Bakers mix and bake ingredients according to variety of breads, cakes, pastries, and other bakery
products
 Food processing workers produce all the food stuffs and sell them through grocers, wholesalers,
supermarkets or stores
 Fish cleaners and meat cutters are specialist in cleaning and cutting of fish and other sea foods
 Butchers and meat cutters process meat at later stages
 Food processing operators operate variety of equipments and tools like knives, slicers, oven,
conveyors and other related equipments

Bank Tellers

 Receives checks, cash, bankcards or other negotiable instruments in payment of fees or charges; verifies amounts and
endorsements; issues receipts.
 
 Accepts checks for cashing; verifies endorsements and acceptability; makes change.
 
 Enters transaction data on accounting system terminal; consults database to check status of financial accounts or verify
information when necessary.
 
 Counts cash drawer upon opening to verify amount; ensures enough cash is kept in drawer for daily needs by ordering from vault.
 
 Assists with related activities such as night deposits, check disbursements, collections or similar duties.
 
 Conducts a variety of customer service tasks which may include providing account balances, transferring funds, tracking deposits
and various record changes.
 
 Maintains and accounts for cash drawer and daily transactions; reports discrepancies.
 
 Answers questions and provides information to students, staff and faculty about fees, procedures, policies or related issues.