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    Within a hospital, different departments work together to provide support services necessary to run the hospital smoothly and allow staff to focus on patient care. These support services include environmental services, equipment distribution, linens, biomedical engineering, and facilities. Support service departments often have to increase efficiency and do more with less resources. The duties of an executive in the outpatient and inpatient departments include patient care, guest relations, patient counseling, maintaining patient relations, managing outpatient services, overseeing front office operations such as registration and room assignment, reception duties, and assisting with billing and scheduling at the front office.

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    Presentation 1

    Uploaded by

    Ratul
    92 views13 pages
    Within a hospital, different departments work together to provide support services necessary to run the hospital smoothly and allow staff to focus on patient care. These support services include environmental services, equipment distribution, linens, biomedical engineering, and facilities. Support service departments often have to increase efficiency and do more with less resources. The duties of an executive in the outpatient and inpatient departments include patient care, guest relations, patient counseling, maintaining patient relations, managing outpatient services, overseeing front office operations such as registration and room assignment, reception duties, and assisting with billing and scheduling at the front office.

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    Within a hospital, different departments work together to provide support services necessary to run the hospital smoothly and allow staff to focus on patient care. These support services include environmental services, equipment distribution, linens, biomedical engineering, and facilities. Support service departments often have to increase efficiency and do more with less resources. The duties of an executive in the outpatient and inpatient departments include patient care, guest relations, patient counseling, maintaining patient relations, managing outpatient services, overseeing front office operations such as registration and room assignment, reception duties, and assisting with billing and scheduling at the front office.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    92 views13 pages

    Presentation 1

    Uploaded by

    Ratul
    Within a hospital, different departments work together to provide support services necessary to run the hospital smoothly and allow staff to focus on patient care. These support services include environmental services, equipment distribution, linens, biomedical engineering, and facilities. Support service departments often have to increase efficiency and do more with less resources. The duties of an executive in the outpatient and inpatient departments include patient care, guest relations, patient counseling, maintaining patient relations, managing outpatient services, overseeing front office operations such as registration and room assignment, reception duties, and assisting with billing and scheduling at the front office.

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    PROJECT REPORT

    NAME – SAYKATA
    ACHARJYA

    COURSE – BBA(HOSPITAL)

    YEAR – 3RD YEAR 5TH SEM

    ROLL NO - 34103320010
    Support and Utility Services –II

    Within a hospital, different departments are responsible for providing the levels of
    service that make a hospital run from environmental services, equipment
    distribution, and linens to Biomed/clinical engineering, facilities, and many
    others.
    All these support services are necessary to keep the hospital going, so that hospital
    staff can provide care and patients can receive treatment. These support services
    also have an opportunity to drive operational improvement.
    Departmental Roles
    Often, departmental directors in support services must deal with the pressure to
    do more with less. They may need to cut their operating expenses by 10% or reduce
    headcount. These departments need the ability to increase the efficiency and
    utilization of staff to meet the workload
    Duties of Executive in IPD and OPD

    • Patient Care.
    • Guest relations.
    • Patient Counselling.
    • Patient Relations.
    • Outpatient relations.
    • Front Office Operations.
    • Reception.
    • Healthcare
    Patient Care
    A Patient Care Executive is a person who
    specializes in providing help to the patient's
    recovery. Caretaker Monitors the performance of
    patient care services, compares it to government
    agency standards, and makes adjustments as
    necessary. He/She must have the ability to work
    perfectly.
    Guest relations
    In a nutshell, a guest relations manager—also
    frequently referred to as a guest relations
    coordinator or guest relations specialist—is
    tasked with a wide variety of responsibilities,
    including: Managing guests' experiences.
    Greeting and checking in guests as they arrive.
    Ensuring guests have a pleasant experience.
    Patient Counselling

    Patient counseling refers to the process of providing


    information, advice and assistance to help patients use
    their medications appropriately. The information and
    advice is given by the pharmacist. Discover the world's
    research
    Patient Relations

    A doctor–patient relationship is formed when a


    doctor attends to a patient's medical needs
    and is usually through consent. This
    relationship is built on trust, respect,
    communication, and a common understanding
    of both the doctor and patients' sides
    Outpatient relations
    What is outpatient example?
    Outpatient care, sometimes called ambulatory care,
    is any service you receive without being admitted to
    a hospital or for a stay shorter than 24 hours. Some
    examples of outpatient services are X-rays and other
    imaging procedures, minor surgeries, some cancer
    treatments, and routine physicals
    Front Office Operations

    Checking accommodation availability and assigning it


    to the guest. Collecting detail information while guest
    registration. Creating a guest's account with the FO
    accounting system. Issuing accommodation keys to the
    guest
    Reception

    A Receptionist's duties and responsibilities


    include greeting visitors, helping them navigate through
    an office, and supplying them with refreshments as they
    wait. In addition, they maintain calendars for
    appointments, sort mail, make copies, and plan travel
    arrangements
    Healthcare

    Health care or healthcare is the improvement of health


    via the prevention, diagnosis, treatment, amelioration,
    or cure of disease, illness, injury, and other physical
    and mental impairments in people. Health care is
    delivered by health professionals and allied health fields
    TP /IPD Billing & Front office Executive

    •Greeting patients when they enter the hospital.


    •Answer telephones and respond to queries of patients.
    •Help the patients fill out necessary forms and applications
    for their treatment.
    •Gather billing or insurance information from the patient.
    •Schedule patient appointments.
    THANK YOU

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