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    Angel Schmermund, BOCPD: Cell 228-334-2878 Email

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    Angel Schmermund
    Angel Schmermund has over 16 years of experience in office management roles, including her current position as Clinical Office Manager at an orthotic and prosthetic clinic where she oversees daily operations. She is responsible for processing new referrals, communicating with patients, practitioners, and families, addressing patient issues, obtaining medical records, performing insurance verification and prior authorizations, ordering supplies, evaluating patients, and preparing charts for billing. Previously, she worked in customer service and insurance verification and brings experience with call centers, accounts receivable/payable, and inventory management. She holds certifications as a Board Certified Pedorthist, in indoor cycling instruction, and in CPR/AED.

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    Angel Schmermund, BOCPD: Cell 228-334-2878 Email

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    Angel Schmermund
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    Angel Schmermund has over 16 years of experience in office management roles, including her current position as Clinical Office Manager at an orthotic and prosthetic clinic where she oversees daily operations. She is responsible for processing new referrals, communicating with patients, practitioners, and families, addressing patient issues, obtaining medical records, performing insurance verification and prior authorizations, ordering supplies, evaluating patients, and preparing charts for billing. Previously, she worked in customer service and insurance verification and brings experience with call centers, accounts receivable/payable, and inventory management. She holds certifications as a Board Certified Pedorthist, in indoor cycling instruction, and in CPR/AED.

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    Clinical Office Manager Board Certified Pedorthist

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    Angel Resume

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    Angel Schmermund has over 16 years of experience in office management roles, including her current position as Clinical Office Manager at an orthotic and prosthetic clinic where she oversees daily operations. She is responsible for processing new referrals, communicating with patients, practitioners, and families, addressing patient issues, obtaining medical records, performing insurance verification and prior authorizations, ordering supplies, evaluating patients, and preparing charts for billing. Previously, she worked in customer service and insurance verification and brings experience with call centers, accounts receivable/payable, and inventory management. She holds certifications as a Board Certified Pedorthist, in indoor cycling instruction, and in CPR/AED.

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    © All Rights Reserved
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    Download as docx, pdf, or txt
    154 views2 pages

    Angel Schmermund, BOCPD: Cell 228-334-2878 Email

    Uploaded by

    Angel Schmermund
    Angel Schmermund has over 16 years of experience in office management roles, including her current position as Clinical Office Manager at an orthotic and prosthetic clinic where she oversees daily operations. She is responsible for processing new referrals, communicating with patients, practitioners, and families, addressing patient issues, obtaining medical records, performing insurance verification and prior authorizations, ordering supplies, evaluating patients, and preparing charts for billing. Previously, she worked in customer service and insurance verification and brings experience with call centers, accounts receivable/payable, and inventory management. She holds certifications as a Board Certified Pedorthist, in indoor cycling instruction, and in CPR/AED.

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    © All Rights Reserved
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    Angel Schmermund, BOCPD

    Cell 228-334-2878 email [email protected]


    I am an office manager with over 16 years experience in an office environment from a very small
    family owned office to large corporately run medical office. I am experienced with all avenues of daily
    business operations including all clinical aspects of patient care within my scope of practice.

    Professional Strengths
    Resolving patient complaints Maintaining vendor rep relationships Price negotiations
    Insurance verification Customer Service HCPCS & ICD10
    Prior Authorizations Purchase agreements for hospital orders Workmans comp auths
    Clinical software training & assistance Medical Knowledge & Terminology Scheduling appointments
    Assisting Practitioners with patients Aiding/educating coworkers with any tasks needed
    Chart Audits Medicare LCD education and implementation

    Professional Experience
    Clinical Office Manager/Board Certified Pedorthist
    Patton Medical Of The Gulf Coast
    January 2011- Current
    I oversee the daily medical office operations at an orthotic & prosthetic clinic. I am responsible for processing all new
    referrals including reviewing the patient diagnosis to insure he or she is treated by the appropriate practitioner. I familiarize
    myself with each patient to insure he or she receives the best possible resolution for their situation and help implement to
    best plan of care for each patients need. With the patients permission I communicate with the family and his or her
    practitioner so everyone is on the same page supporting the patient through his and her process to healing. I address patient
    issues brought to my attention often by family members to assist through difficult and often stressful times due to failing
    health or health challenging occurrences.
    - Responsible for obtaining accurate medical information from the patients physician including Rxs and
    Clinic notes to support the medical need of services
    - Insurance verification and prior authorizations including workmans comp. I am very familiar with all
    aspects of health insurance including how to explain a deductible, coinsurance and out of pocket as well
    as detail specific benefits to a patient in a way that is easily understandable & not confusing.
    - Oversee all ordering and returns of inventory for the office as well as patient equipment/supplies
    - Evaluating patients including measuring for custom and off the shelf items Rxd by phsyicians. I see a
    broad range of patients from ER, SICU, MICU, Ortho, Neuro, Wound Care and much more. I evaluate
    patients prior to surgery as well as after for orthotic service needs.
    - Conducting evaluations on all diabetic patients including custom and non custom fitting for shoes and
    orthotic devices
    - Preparing and reviewing all charts for billing
    - Answering any patient questions about charges billed to insurance and or EOB related questions
    Customer Service Rep/ Insurance verification Clerk
    Grace Healthcare
    September 2006- January 2011
    I worked in the customer service department answering phone calls, processed all patient insurance verifications including
    precerts, workmans comp authorizations and out of network price negotiations. I was eventually placed in a position where I
    implemented a call system for the patients who were eligible to receive services routinely such as diabetic supplies, cpap
    supplies, enteral nutrition etc

    Reception to Office Manager


    Coyote Computer Repairs & Service
    January 2000- August 2005
    This was my familys computer repair business. I started working with my parents as an after school job cleaning
    the office, answering phones, helping organize the repair area and front desk. As the business grew I was given
    more responsibility and over time became responsible for processing customer repair tickets, customer call backs,
    maintaining a cash drawer as well as daily deposits and bank runs. I maintained inventory of our stock as well as
    assisted with accounts receivable and accounts payable

    Education
    MGCCC- 2 year associates degree in Psychology
    William Carey University- Incomplete. 2 trimesters of study completed at this time

    Certifications
    BOCPD- Board Certified Pedorthist nationally recognized through the BOC
    Certificate number: C51968
    Certified through December 2017
    AFAA- Aerobic and Fitness Association of America- Primary Indoor Cycling Instructor
    Certificate number: 183348
    Certified through December 2018
    American Red Cross- CPR/AED
    Certificate number: GU0084
    Certified through December 2018

    Letters of recommendation available upon request

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