Job title HEALTHCARE Assistant

Clinical unit OPD

Base SANCTA MARIA HOSPITAL
Managed by OPD Manager
Accountable to Head of Out Patients

About HMT
At the Healthcare Management Trust (HMT), we are committed to delivering the highest quality
healthcare and understand that our well-trained, passionate team of employees lie at the heart
of delivering the service our patients and residents expect.
Our team of employees share our vision to provide world class healthcare, and we continuously
improve the skills within our workforce to ensure we maintain our position within the healthcare
sector. We know our team have a wealth of knowledge and experience, and by working together
we develop an exciting and innovative workplace.
Job Summary

• To be responsible for the general, clerical, administrative duties of the Outpatient Department.

• To support the Outpatient Manager to provide a seamless journey for the Patients and
Outpatient team.

• Ensure patient safety is maintained and patient experience is positive by treating all patients,
relatives and colleagues with respect, dignity and courtesy in accordance with HMT’s values.

• Ensuring that at all times you act within your sphere of competence and adhere to HMT’s
policies and procedures.

Main Duties and Responsibilities

• To work independently, with delegated responsibility, undertaking duties in relation to patient
care and departmental administration/organization with direction and supervision from a
Registered Nurse (RN) and the Outpatient manager.
• To be responsible for ensuring all relevant enquiries referring to the Outpatient department are
handled efficiently and effectively, liaising with patients, Consultants and other relevant
hospital staff.
• To work as a member of the multidisciplinary departmental team providing excellent customer
service to patients and their relatives
• Demonstrate effective communication skills with patients and their relatives within the
departmental team, providing emotional support of patients who may be anxious, upset,
frightened or worried for any reason
• To demonstrate behavior and attitudes appropriate to a professional working environment
which promotes the ethos of HMT and Sancta Maria Hospital
• Be adaptable, flexible and responsive to the changing needs of the hospital
• Participate in department resource management
• Maintain a clean and safe environment for patients and ensure follow HMT’s Policy regarding
Infection Control and Prevention.
• Report adverse incidents in accordance with HMT’s policy

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• Record and report information onto patient administration systems in written and electronic
format, including assisting generic admin duties to assist the team.

Communication
• Promote and demonstrate effective verbal and non-verbal communication at all times with
patients, relatives and colleagues recognizing the need for tact, consideration and
confidentiality.
• Answer telephone calls, take messages, and refer calls as appropriate whilst adhering to
confidentiality requirements
• Demonstrate excellent communication skills, written and oral
• Be able to motivate and support others and encourage effective team working
• Communicate all relevant information to colleagues
• Reporting to the OPD department manager.

Planning & Organizing

• Exhibit excellent time keeping
• Complete patient records/care pathways, in keeping with own capabilities
• Prepare Outpatient rooms ready for clinics
• Monitor/maintain stock levels, replace/replenish as required
• To perform daily patient list checks, ensuring that the manual patient list matches the
information on ‘Compucare.’
• Maintaining necessary records and statistics and ensuring the filing system is up to date.
• Have high access to highly confidential information and the need to respect this confidentiality
is of the utmost importance.

Analytical
• Understand the importance of audits and how they aim to safe guard high quality care of
patients. Also participate in departmental meetings.
• Be able to react appropriately to changing demands and situations, working as part of the team
to be flexible and accommodating as appropriate.

Quality Governance
• Recognise the need to participate in ongoing personal development by attending essential
training for the role. Participate fully in the Appraisal and Development Review Process.
• All staff have an individual responsibility for creating accurate records of their work, making
entries into, and managing all patient records effectively in line with all the health record
keeping policies and procedures in order to meet the hospitals legal, regulatory and
accountability requirements.

Tasks Specific Skills

• To perform daily patient list checks, ensuring that the manual patient list matches the
information on ‘Compucare.’
• To maintain accurate records for patients using ‘Compucare’.
• To assist Consultants with referral letters, results or extra information is required.
• Act as a chaperone in line with HMT’s chaperone policy.
• Undertake phlebotomy, processing samples in a timely efficient manner.
• Liaise with outside organizations for collection and analysis of specimens.
• To assist Consultant with minor op procedures, eg. Dermatology minor op procedures and
prepare a sterile field for all Outpatient and Radiology procedures

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 • To keep filing and scanning of patient information up to date.
• To use Indigo, Cyberlab and Medview systems to retrieve results.
• To support the Consultant when obtaining consent from patients, checking all information is
correct before patient gives consent.
• Setting up of the Echocardiogram and Ultrasound Machine.
• To ensure Consultant room billing is up to date and correct
• Ensure the comfort, privacy, dignity and safety of patients, clients and their families and be
empathetic to cultural religious beliefs
• Ensure clinics are set up, and there is adequate stock to run the clinic.
• Maintain confidentiality, equality and dignity at all times
• To promote a safe working environment at all times, eg undertaking the daily fridge
temperature audit. assisting in the safe use and maintenance of equipment, reporting
untoward occurrences in line with hospital policies and procedures and informing a registered
nurse of any behavior by others which is perceived to be harmful, violent, aggressive,
derogatory or discriminating of others
• Demonstrate commitment to training and development by taking every reasonable
opportunity to maintain and update knowledge, competence and skill and assisting new
members to the team by demonstrating own duties in a professional manner
• Be up to date with competencies and relevant training before completing specific patient care
tasks
• Have basic life support training
• Moving and handling passports.
• Maintain appearance and behavior in accordance with HMT’s uniform policy
• Comply with HMT’s policies and procedures

Training and Professional Development

• Desire to deliver compassionate hands on care in the hospital/ outpatient environment
• Always work under the direction of a registered nurse
• Up to date with any mandatory training e.g. E-learning and courses provided by HMT.

Health & Safety

• To take reasonable care to prevent injury to themselves or others who may be affected by
their acts or omissions
• To co-operate fully in discharging HMT policies and procedures with regard to health and
safety matters
• To immediately, report to their manager any shortcomings in health and safety procedures
and practice
• To report any accidents or dangerous incidents to their immediate manager and safety
representative as early as possible and submit a completed accident / incident form
• Ensure correct personal protective equipment is used
General
Equality & Diversity
Be aware of need for own personal development and be prepared to attend and undertake any
necessary training, being aware of the need to develop oneself and to strive to increase personal
knowledge.
Contribute to making the clinical environment conductive to learning and development where
individuals feel able to discuss ideas and action as well as showing initiative.

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Governance
To actively participate in governance activities to ensure that the highest standards of care and
business conduct are achieved.

Safeguarding
Sancta Maria Hospital is committed to safeguarding and promoting the welfare of young people
and vulnerable adults and expects all staff and volunteers to share this commitment.

Employee Benefits
27 Statutory days’ holiday plus bank holidays
Contributory pension, private medical insurance.
We regularly review our employee benefits package, which includes our group personal pension
plan and private medical cover.

Notes

This is an outline job description setting out general responsibilities and tasks the post-holder may
be required to undertake. It is not comprehensive and the post-holder may be required to carry
out other duties and responsibilities from time to time as determined by HMT. The job description
will also be subject to change in-line with the needs of the Hospital and the Organisation.

Staff will be expected to carry out their duties in line with their terms and conditions and contract
of employment, the standards stated in the staff handbook and will be required to follow HMT
policies and procedures.

Staff have a contractual duty to ensure that mandatory training is current and will be expected to
participate and undertaken further developmental training specific to their role.

Skills/Competencies/Qualifications
• BTEC or equivalent (NVQ) Level 2 qualification in Health and Social Care/Clinical Health
• Special/vocational training or equivalent experience.
• Minimum of GCSE English and Math’s
Candidate Profile
Criteria Essential Desirable

Qualifications • Experience of working in a healthcare• Already obtained or working

& Training environment toward BTEC/NVQ level 2 Health
• Numeracy and literacy skills and Social Care
• Basic IT skills, including WORD and
Outlook • Current Basic Life Support
certificate

• Basic wound care training

Experience • • Ability to undertake clinical
Interpersonal and communication skills
• Experience in providing care observations
Knowledge & Able to:
Technical
• Act as a team member within the OPD
Ability
and pre-assessment

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 • Assist other members of the team
maintain a safe environment
• All Wales Passport for the Manual
Handling and moving of patients (or
similar)
Skills • Able to prioritize workload Trained in applying an ECG
machine
• Effective time management skills
• Ability to use initiative Trained or willing to train in
• Effective interpersonal skills phlebotomy
• Ability to work independently and as
part of a team
Communication • Excellent communication skills,
written and oral
• Able to motivate and support others
• Encourage effective team working
• Understands the importance of
confidentiality and dealing with
sensitive information

Job Description Agreement:

Job Title: Healthcare Assistant OPD

Department: OPD

I declare that I have read the Job Description and Person Specification and confirm that this
is an accurate and fair description of the role.

Signature _____________________________________ Date: ________________________