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    ST George Hospital - Administration Officer Level 3 - Admissions Department

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    Nataraj Thambi
    This 3 sentence summary provides the key details about the Administration Officer position at St George Hospital: The position involves undertaking reception duties, data entry, scheduling patient appointments, explaining financial options to patients, and maintaining medical records at the Admissions Department and Pre-Admission Clinic. Essential requirements include completing a health declaration, background checks depending on the role, and taking safety precautions. Key responsibilities are various administrative tasks like answering phones, processing paperwork, and communicating with staff and patients.

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    ST George Hospital - Administration Officer Level 3 - Admissions Department

    Uploaded by

    Nataraj Thambi
    50 views3 pages
    This 3 sentence summary provides the key details about the Administration Officer position at St George Hospital: The position involves undertaking reception duties, data entry, scheduling patient appointments, explaining financial options to patients, and maintaining medical records at the Admissions Department and Pre-Admission Clinic. Essential requirements include completing a health declaration, background checks depending on the role, and taking safety precautions. Key responsibilities are various administrative tasks like answering phones, processing paperwork, and communicating with staff and patients.

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    NSWH_RequisitionPD_REQ188374

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    This 3 sentence summary provides the key details about the Administration Officer position at St George Hospital: The position involves undertaking reception duties, data entry, scheduling patient appointments, explaining financial options to patients, and maintaining medical records at the Admissions Department and Pre-Admission Clinic. Essential requirements include completing a health declaration, background checks depending on the role, and taking safety precautions. Key responsibilities are various administrative tasks like answering phones, processing paperwork, and communicating with staff and patients.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    50 views3 pages

    ST George Hospital - Administration Officer Level 3 - Admissions Department

    Uploaded by

    Nataraj Thambi
    This 3 sentence summary provides the key details about the Administration Officer position at St George Hospital: The position involves undertaking reception duties, data entry, scheduling patient appointments, explaining financial options to patients, and maintaining medical records at the Admissions Department and Pre-Admission Clinic. Essential requirements include completing a health declaration, background checks depending on the role, and taking safety precautions. Key responsibilities are various administrative tasks like answering phones, processing paperwork, and communicating with staff and patients.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    POSITION DESCRIPTION

    St George Hospital - Administration Officer


    Level 3 - Admissions Department

    Organisation NSW Health


    Local Health District / Agency South Eastern Sydney Local Health District
    Position Classification Admin Off Lvl 3
    State Award Health Employees Administrative Staff (State) Award
    Category Administration & Health Records | Administration | Administration Assistant
    Vaccination Category Category B
    ANZSCO Code 599999 Clerical and Administrative Workers nec
    Website www.seslhd.health.nsw.gov.au/

    PRIMARY PURPOSE
    The vision for South Eastern Sydney Local Health District (SESLHD) is 'exceptional care, healthier lives'. SESLHD
    is committed to enabling our community to be healthy and well, and to providing the best possible compassionate care
    when people need it.
    Under the general direction of the Manager the position requires a person to undertake a combination of reception,
    (meet & greet) keyboard, clerical administrative and other duties within the Admission Office & Pre Admission Clinic:

    • Previous clerical experience in a busy, customer focused environment


    • Computer skills and word processing
    • Excellent communication and interpersonal skills
    • Excellent negotiation and liaison skills
    • Ability to prioritise work and to problem solve
    • Able to demonstrate organisational and time management skills
    • Ability to demonstrate initiative in the workplace and to work with minimal direction

    ESSENTIAL REQUIREMENTS

    • All staff are required to complete and submit a Pre-employment Health Declaration Form
    • Dependant on position applied for you will need to complete/provide a Working with Children Check
    (WWCC), National Criminal Record Check (NCRC) and/or Aged Care Check
    • You must take all reasonable care for yourself and others and comply with any reasonable instruction,
    policies and procedures relating to work health safety and wellbeing

    PD010499 - 1
    POSITION DESCRIPTION

    St George Hospital - Administration Officer


    Level 3 - Admissions Department
    KEY ACCOUNTABILITIES

    The position is responsible for carrying out the administrative needs of the areas and
    includes reception, data entry, telephone enquiries, patient bookings and other duties as
    directed by the Manager, Admission Office and Nurse in charge of the Pre Admission
    Clinic.

    • Maintain front reception duties by answering the phone and assisting to enquiries promptly and politely
    • Appropriate scheduling of patients for the Pre-Admission Clinic.
    • Explain options of public and private financial election and implications to enable an informed election
    • decision to be made by patients/relative.
    • Ensuring that billing is undertaken in accordance with Medicare guidelines
    • All RFAs are to be date stamped on receipt
    • Identify and record correct financial classifications, including DVA and compensable classifications in
    • accordance with NSW Ministry of Health policy and complete billing sheets for Medicare Ineligible and
    • compensable patients as required.
    • Maintain medical records and create, store, update and retrieve information ensuring the accurate,
    confidential and safe storage of information
    • Communicate and liaise with all members of the health care team to ensure the provision of quality
    support services
    • Ensure confidentiality of patient information in accordance with relevant policies and procedures.
    • Participate in department initiatives regarding quality improvement, and Work Health and Safety
    • Act as an appropriate and effective role model and promote a culture and supporting practices that reflect
    the organisational values of Teamwork Honesty, Respect, Equity, Excellence, Courage, Commitment,
    and Caring, through demonstrated behaviours and interactions with patients/clients/employees.
    • Assist patients with completion of appropriate forms and ensure adequate information is given to the
    patient in regard to financial classification
    • Maintain responsibilities for personal and professional development by participating in training/education
    activities, and performance reviews in order to continuously improve the level and quality of service
    • All staff are expected to take reasonable care that their actions do not adversely affect the health and
    safety of others, that they comply with any reasonable instruction that is given them and with any
    reasonable policies/procedures relating to health or safety in the workplace, as well as notifying any
    hazards/risks or incidents to their managers.
    • Maintain and order office supplies for the Pre Admission Clinic

    KEY CHALLENGES

    • Challenges: •Organising daily routines to meet deadlines and responding to problems or conflict •
    Attending to the wide variety of day-to-day administrative tasks resolving them on behalf of the Manager
    of the unit/department •Managing enquiries from demanding and/or emotional patients/relatives •Work
    within changing environments with ability to adapt to change efficiently.
    • Decision Making: •Decision making in day-to-day operational matters and escalate more complex issues
    outside the scope of the position description •Work is performed under broad supervision but requires
    some independent action •Exercise basic judgement in selecting and applying established principles,
    techniques and methods to solve problems of a simple nature •Allocate time appropriately
    • Communication: •Provide high level written and verbal communication with all hospital internal and

    PD010499 - 2
    POSITION DESCRIPTION

    St George Hospital - Administration Officer


    Level 3 - Admissions Department

    external stakeholders. •Work as part of the multidisciplinary team, sharing relevant information in a timely,
    professional manner to enhance patient safety and customer care •Communicate at all times in a polite,
    courteous manner understanding the needs of all stakeholders.

    KEY RELATIONSHIPS

    Who Why

    To be discussed on commencement in the To be discussed on commencement in the position


    position

    SELECTION CRITERIA

    1. Demonstrated knowledge and/or administrative experience in a hospital/health care


    setting.

    2. Ability to perform a wide range of administrative tasks in a demanding workload

    3. Experience of responding to a range of enquiries and determining the appropriate


    response in a complex work environment

    4. High level interpersonal, written and verbal communication skills

    5. Demonstrated commitment to providing quality service and quality improvement


    initiatives in workplace practices and procedures

    6. Knowledge of iPM,EMR Surginet, PRBC

    7. Demonstrated attention to detail.

    OTHER REQUIREMENTS

    • Act as an appropriate and effective role model and promote a culture and supporting practices that reflect
    the organisational values through demonstrated behaviours and interactions with
    patients/clients/employees

    PD010499 - 3

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