Job Description Medical Front Desk

Human Resources
11404 Moorage Way

La Conner, WA 98257
Phone (360)466-7353 | Fax (360)466-1348
Is this a Testing Designated Position as described in the Drug and Alcohol-Free Workplace Policy? YES
Do the duties and responsibilities of this position involve regular contact with, or control over, Indian YES
children or elders ?
Indian Preference in Hiring shall apply to Swinomish Indian Tribal Community job opportunities.
JOB TITLE: FRONT DESK RECEPTIONIST
DEPARTMENT: HEALTH
POSITION SUMMARY:
The Front Office Assistant is the first point of contact for patients at the
Health Clinic. The position is responsible for patient intake, waiting room
coordination, and organizing the front office operations.
Supervised by: HEALTH PROGRAMS MANAGER
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Welcomes and greets all patients and visitors, in person or over the phone
• Update personal information (phone, address, etc.), update insurance or
Purchased/Referred Care (formally known as Contract Health Services)
eligibility status and input information in the Health Electronic Software
system for every visit
• Answers the phone while maintaining a polite, consistent phone manner
using proper telephone etiquette
• Responsible for keeping the reception area clean and organized
• Registers new patients and updates existing patient demographics by
collecting detailed patient information including personal and financial
information
Revised 20190930
Approved by Personnel 20190930
• Facilitates patient flow by notifying the provider of patients' arrival, being
aware of delays, and communicating with patients and clinical staff
• Responds to inquiries by patients, prospective patients, and visitors in a
courteous manner
• Keeps medical office supplies adequately stocked by anticipating
inventory needs, placing orders, and monitoring office equipment
• Protects patient confidentiality, making sure protected health information is
secured by not leaving Public Health Information in plain sight and logging
off the computer before leaving it unattended.
• Check answer machine in the morning, and after lunch
• Change phone message to reflect meetings, holiday, and Clinical Closures
• Opens, and lock doors based on daily hours of operations
• Update schedule in Electronic Health Record
• Patients presenting at the Clinic are the first Priority
• If time allows, fax prescriptions, file, copy records or help out where
needed.
• Responsible for entry of medical clinic expenditures into the electronic
purchase order system.
• Because of the Tribe’s commitment to community service and the well-being of its members,
each employee may be expected to perform a wide range of office and field duties from
time to time. Such Duties may or may not be related to their regular responsibilities.
MINIMUM QUALIFICATIONS
• High school diploma or graduation equivalency degree (GED)

• Minimum 2 years’ experience in customer service
• Minimum 1 year in a healthcare or social service setting
• Demonstrable skills navigating an Electronic Health Record System
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
• Experience: For entry level, previous office administration or receptionist

experience or a minimum of one year work experience in a medical office
setting.
• Skills: Telephone etiquette, customer service, basic word, and excel
programs, time management, multi-tasking, organization, scheduling
• The most critical skills include:
• Telephone Etiquette: When a patient calls in, the way in which the front
desk personnel handle the telephone call determines how the facility is
perceived. The medical office receptionist must be a good listener and
maintain confidentiality in addition to having good phone manners.
Revised 20190930
• Customer Service: Giving patients personal attention can go a long way in
establishing their positive experience with the facility. The receptionist
should give the patients a warm welcome when they enter the office. Even
if you can't verbally greet the patient, getting eye contact with them lets
them know you are aware of their presence and will get to them as soon as
possible. If the patient brings a problem to the receptionist, it should be
addressed by immediately bringing it to the attention of the nurse, clinician,
or administrator as appropriate.
• The Medical Receptionist is often the first contact a patient has with the
medical facility. How you greet and serve the patient will have a strong
influence on how they perceive the facility
WORK ENVIRONMENT AND TIME COMMITMENT
1. Work schedule is 40 hours per week. This is a full-time position.

2. Tasks are performed mostly indoors in both a clinical setting and an office environment.
3. Considerable time may be spent at a computer work station in the performance of
administrative tasks.
4. Work may be performed under highly stressful conditions, and may involve extended periods
of sitting, standing or walking.
EMPLOYMENT CONDITIONS
The Personnel Policies and Procedures of the Swinomish Indian Tribal Community apply to all
employees. The position of health programs manager is considered an exempt “standard hour”
position. All offers of employment are contingent on the successful completion of a drug and
alcohol screening. If the position involves regular contact with or control over children or elders,
then a successful applicant must also meet minimum standards of character based on an extended
criminal background check.
Employee: ____________________________________ Date: ____________________
Supervisor: ____________________________________ Date: ____________________
Revised 20190930

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Human Resources

11404 Moorage Way

JOB TITLE: FRONT DESK RECEPTIONIST

Supervised by: HEALTH PROGRAMS MANAGER

ESSENTIAL DUTIES AND RESPONSIBILITIES

• High school diploma or graduation equivalency degree (GED)

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Experience: For entry level, previous office administration or receptionist

WORK ENVIRONMENT AND TIME COMMITMENT

1. Work schedule is 40 hours per week. This is a full-time position.

Employee: ________________ Date:

Supervisor: ________________ Date:

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