Norfolk Public Health Department

Job Title:

Health Services Manager

Job
Category:

Management

Department/Gr
oup:

Health Services

Job Code/
Req#:

1017

Location:

Norfolk, VA

Travel
Required:

10%

Level/Salary
Range:

HSMII

Position
Type:

Full time

HR Contact:

Angela Jones

Date
posted:

Will Train
Applicant(s):

Previous Health Services

Management experience
required

Posting
Expires:

External
posting URL:

www.norfolk.publichealth.gov

Internal
posting URL:

www.worknet.com

Applications Accepted By:

FAX OR E-MAIL:

MAIL:

757-111-1112 or
[email protected]
Subject Line: Health Services Manager Req#
1017
Attention: Recruiting RE: Job Req# 1017
Health Services Manager

Angela Jones
HR Public Health Department
1234 Spartans Way
Norfolk, VA 23501

Job Description

SUMMARY
The Health Service Manager will be responsible for overseeing the administrative duties of
the Norfolk Public Health Department. The selected candidate will be responsible for
managing the finances to include budgets, billings and taxes; hiring and managing the
administrative staff as well as train and assign tasks and creating schedules

ROLE AND RESPONSIBILITIES

It is the primary purpose of Norfolk Public Health Department to provide the highest quality
of total care possible to the patient population it serves. Such a level of quality depends
ultimately on the staff's desire and ability to work together, individually, and as a team. The
employee is expected to be professional, punctual, maintain regular attendance,
cooperative, organized, and enthusiastic at all times.

The Health Service Manager is responsible for orienting and training staff including
instructions in functions unique to the Health Department. Training includes but is
not limited to the practice management system, customer service expectations,
payer sources, programs, and quality initiatives on a regular basis.
Reviews and monitors appointment scheduling, fee tickets, collections and deposits.
And ensures these activities are completed daily.
Prepares and submits Daily Activity Reports to the COO, CFO and QI Director.
Monitors health center operations and is responsible for following and enforcing clinic
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Norfolk Public Health Department

policies.
Ensures coordination of staff work schedules, and ensures adequate coverage of
support staff functions when staff calls in sick, on vacation, etc.
Supervises, trains, disciplines, and evaluates all support staff.
Evaluates and organizes health center operations to ensure the site is efficient and
effective in patient flow and is financially viable.
Monitors the patient flow in the front office or back office and trouble shoots any
problems, and resolves any patient issues at the health center.
Must be Customer Service Focused and ensure staff providing excellent customer
service and experience.
Ensures annual competency of all support staff by using skills competency forms
developed for each position.
Assists, monitors and conducts audits (medical record, customer satisfaction, failed
appointments, wait times, etc.) to ensure compliance with Norfolk Public Health
Department policies, local, state, and or federal guidelines.
Ensures the integrity and standardization of medical records, that they are retained,
protected, retrieved, transferred, and disposed of according to CHC policies, local,
state, and or federal guidelines.
Works closely with Regional Manager to ensure that clinic functions are in compliance
with Virginia Department of Health expectations.
Works closely with and may supervise the Clinical Services Supervisor, if applicable.
Conducts monthly staff meeting to ensure all staff and providers are aware of any
policy changes and communicates any changes in the organization.
Maintains an efficient system for ordering forms, office and medical supplies.
Demonstrates adherence to and observes all safety policies and procedures, inclusive
of infection control rules and regulations.
Demonstrates the knowledge and skills necessary to provide care appropriate to the
age of the patients served (infants, pediatrics, adolescents, adults or geriatrics).
Demonstrates knowledge of domestic violence, child and dependent abuse protocols.
Maintains and adheres to confidentiality, and privileged communications (patient,
employee, and corporation).
Ensures adherence to corporate policies and procedures.
Will follow standard check lists created for the position.
Other duties as assigned

QUALIFICATIONS AND EDUCATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill,
and/or ability required. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
Minimum Bachelors Degree in Business Administration, Healthcare Administration , Public
Health, or working toward Bachelors Degree in respective disciplines noted above.
Minimum five (5) years of community health centers management or medical practice
management in all phases of operations. Working knowledge of CPT and ICD-10 codes,
financial statements, HIPAA and Medical Records laws and regulations, and customer service
expectations.
1. Directly supervises support staff, and supervises the Clinical Services Supervisor.
Carries out supervisory responsibilities in accordance with the organization's policies
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Norfolk Public Health Department

and applicable laws. Responsibilities include interviewing, training employees,
planning, assigning, and directing work, appraising performance, rewarding and
disciplining employees, addressing complaints and resolving problems.
2. Ability to read and interpret documents such as safety rules, operating and
maintenance instructions, and procedure manuals. Ability to write routine reports
and correspondence. Ability to speak effectively before groups of customers or
employees of organization.
3. Ability to add, subtract, multiply, and divide in all units of measure, using whole
numbers, common fractions, and decimals. Ability to compute rate, ratio, and
percent and to draw and interpret bar graphs.
4. Ability to apply common sense understanding to carry out instructions furnished in
written, oral, or diagram form. Ability to deal with problems involving several
concrete variables in standardized situations.
5. Possession of current Accredited Records Technician or Certified Records Technician
certificate, preferred.
6. Must be proficient in Microsoft Windows programs (Word, Excel, Access, PowerPoint)
and type a minimum of 45 WPM.
7. Possession of current, valid, Virginia Driver's License and CPR card.
8. Annual health examination, annual TB skin test clearance or bi-annual chest x-ray, if
required, MMR immunity, and HBV optional, required.
9. The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
o While performing the duties of this job, the employee is regularly required to
use hands to finger, handle, or feel; reach with hands and arms; and talk or
hear. The employee frequently is required to sit. The employee is
occasionally required to stand and walk. The employee must regularly lift
and/or move up to 10 pounds and occasionally lift and/or move up to 25
pounds. Specific vision abilities required by this job include close vision,
distance vision, color vision, peripheral vision, depth perception, and ability to
adjust focus.
10. Must be willing to have a flexible work schedule and travel as needed.

Reviewed By:

Natasha Powell

Date:

Approved By:

John Williams

Date:

Last Updated
By:

Angela Jones

Date/Tim
e:

April 29, 2016

Norfolk Public Health Department

A job description and its specifications are written to describe the job as it currently
exists and specifies the personal requirements an individual must possess to
successfully perform the job. Healthcare is constantly changing whether it is prices,
supply and demand for a particular service or better yet technology, it is always
changing. There a variety of reasons for a job description and or specifications of a
Health Service Manager to change. Some reasons may be because of technological
advances, educational requirements, and experience requirements and lastly
another change may be changes in availability. As technology continues to grow and
new computer systems are being developed there may be changes in what specific
knowledge an individual needs to know before being considered for the position.
This could include changes to the data processing system such as new programs
could be added to Microsoft Office or there could be a new program implemented
altogether. Also whatever system is currently being used for account management,
time keeping, performance management just to name a few could also change.
Another change could be the educational requirements needed in order to perform
the job. Currently the job requires a Bachelors Degree in Business Administration,
Healthcare Administration, Public Health, or working toward Bachelors Degree in
respective disciplines noted above. The requirement could change to require a
Masters degree and it must currently be obtained and not being pursued. The years
of work experience could increase or decrease based on the new educational
requirement. Lastly another change can be based on the financial status of the
organization or the demand for the need of that particular position to be filled. The
job position is currently a full time permanent position but can be changed to
temporary due to financial reasons or many of other reasons.

Norfolk Public Health Department

Health Services Manager

Public health Department
Norfolk, Virginia
Open Sunday 5/1/16
Sunday 7/31/16

Closes

Job Overview
The applicant will serve within the local public health department as the
Director to implement policies and procedures to staff, physicians, and
private citizens.
Responsibilities
As a medical and health services manager or health care administrator, you
are responsible for handling the overall business management of health care
facility. You will create and implement policy and procedures, hire and
supervise staff, control finances, order supplies, maintain records, and
coordinate your plans with those of other health care managers throughout
the organization
Compensation
Starting salary of $96,030 Salary will commensurate with experience
Benefits
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Norfolk Public Health Department

Health care management allows seasoned professionals to engage in
intense debate with top-tier colleagues and faculty members on the most
relevant issues affecting the healthcare delivery sector today. By challenging
each other, and sharing their knowledge and experience, participants gain
new management insights and come away with stronger decision-making
skills.

Qualifications and Credentials

Education
The minimum of a Graduate Masters Degree within the Health Services
Management program, Health Administration, Healthcare Administration,
Health Management and Policy, Business Management, or other closely
related programs.
Experience
* Become familiar with your chosen health care discipline
* See what kinds of jobs that are available
* Get as many internships as you can
* Investigate free online courses and seminars
* Ask to volunteer for experience
* Try to experience in as many fields as you can
* Always try to build your way up
Knowledge
Health Services Manager job revolves around understanding and
implementing healthcare policies. The candidate will need to understand the
regulations in the healthcare industry and how those apply to your
healthcare facility. Health service administrators will need to keep up on new
laws and policies and know how to effectively adapt their hospital or
healthcare facility accordingly.
Abilities
Health Service Managers or executives should have the ability to think
critically, solve problems, learning how to use time management, being an
active listener, writing, using decision making, coordination, negotiation,
learning strategies, and having the ability to monitor.
Skills
You will need to following skills:
* Communication skills, both oral and written, as you will need to
communicate effectively with a variety of individuals and professional
groups;
* Listening skills and the ability to negotiate with and persuade others;
* Motivation, interest in the sector and identification with the common values
* Patient/customer focus;
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Norfolk Public Health Department

* An emphasis on achievement of results and both the energy and
enthusiasm to ensure that objectives are met;
* Initiative and leadership skills and the ability to gain the trust, commitment
and cooperation of others;
* Team working skills and the ability to collaborate effectively with others;
* The ability to grasp clinical issues, including the understanding of
treatments and evolving medical technologies;
* Organizational skills to deal with a diverse range of challenges;
* Flexible and creative problem-solving ability;
* Decision-making ability, particularly in sensitive areas such as the
allocation of funds or organizing staff levels for a unit;
* Numeracy and the ability to analyze complex issues, absorb information,
understand data and identify underlying trends;
* Adaptability and readiness to challenge existing practices and find
alternatives;
* The ability to cope with pressure, stress and ongoing change in the form of
new medical technology and treatments, policies, practices and
reorganization.

Application Requirements
All requirements must be received by the closing date which includes
Resume that includes all credentials, knowledge, skills, and previous work
related experience
Cover letter with applicants name, phone numbers (day and evening), and
email contacts
Three References (non family member)
If qualified candidate is selected a full background check is required which
includes education and work verification, drug screening, and criminal
background verification.
Contact Information
Name: Angela Jones
Phone: 757-111-1111
Email: [email protected]

Norfolk Public Health Department

A medical unit averages 25 patients per day during a 30 day

month and pays for 8000 RN hours. Of these 8000 hours, 90% are
considered productive.
Calculate the following (50 points):
a. Total paid nursing hours per day (9 points).
8,000 hours / 30 days = 266.67
ANSWER IS 266.67 nursing hours per day
b. Nursing hours paid per patient a day (9 points).
266.67 nursing care hours per day / 25 patients =
10.67
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Norfolk Public Health Department

ANSWER IS 10.67 nursing hours paid per patient, per
day
c. Nursing care hours per month (9 points).
8,000 nursing care hour per monthly x 90%
productive = 7,200
ANSWER IS 7,200 nursing care hours per month
d. Nursing care hours per day (9 points).
7,200 nursing care hours per month / 30 days in the
month = 240
ANSWER IS 240 NURSING CARE HOURS PER DAY
e. Nursing care hours per patient per day (9 points).
240 nursing care hours per day / 25 patients = 9.6
nursing care hours
ANSWER IS 9.6 NURSING CARE HOURS PER PATIENT,
PER DAY
f. Of the 8000 RN hours, what percentage is nonproductive (5
points)?
8000 RN hours / 10% non-productive = 800 hours
ANSWER IS 800 HOURS (10%) NON-PRODUCTIVE

Norfolk Public Health Department

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