ROLE DESCRIPTION

Role Title: ASO2- Administration Officer - Casual

Classification Code: ASO2 Position Number P14368

LHN/ HN/ SAAS/ DHA: Central Adelaide Local Health Network (LHN)
Site/Directorate Royal Adelaide Hospital and The Queen Elizabeth Hospital
Division: Special Medicine 2
Department/Section / Unit/
Various
Ward:
Role reports to: Business Support Officer
Role Created/ Reviewed Date: Reviewed September 2020

Aged (NPC)
Criminal History Clearance Child- Prescribed (DCSI)
Requirements: Vulnerable (NPC)
General Probity (NPC)

Category A (direct contact with blood or body substances)

Immunisation Risk Category: Category B (indirect contact with blood or body substances)
Category C (minimal patient contact)

ROLE CONTEXT

Primary Objective(s) of role:

The Administration Officer - Casual, contributes to the efficiency of the Specialty Medicine 2
Program’s administration support functions by undertaking various positions including: secretarial,
reception, ward clerk, frontline outpatient and entry door screening. Duties involving word
processing, data entry, records management and general clerical functions to both administrative
and multi-disciplinary teams.

Key Relationships/ Interactions:

Internal
> The Administration Officer is responsible to Business Support Officer of the assigned work
unit.
> Works within a team setting and has a close working relationship with Clinical Staff,
administration staff, ward staff and other Department staff within the hospital and referring
agencies.

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External
> Interaction with clients, patients and members of the public.

Challenges associated with Role:

Major challenges currently associated with the role include:

> Dealing with diverse client base, both internal and external, within a dynamic and changing
health sector environment
> Using initiative and judgement when dealing with a broad range of clients and
administrative tasks

Delegations:

Staff supervised: Direct nil Indirectly nil

Budget:
Salaries and wages: $ n/a
Goods and services: $ n/a
Delegations
HR Delegation Level n/a
Procurement Delegation Level n/a $
Financial Delegation Level n/a $

Special Conditions:

• It is mandatory that no person, whether or not already working in SA Health, may be appointed
to a position in SA Health unless they have provided the a satisfactory current Criminal and
Relevant History Screening, as required by the SA Health Criminal and Relevant History
Screening Policy Directive.
• For appointment in a Prescribed Position under the Child Safety (Prohibited Persons) Act
(2016), a current Working with Children Check (WWCC) is required from the Department for
Human Services Screening Unit. For other positions, a satisfactory National Police Certificate
(NPC) assessment is required.
• For ‘Prescribed Positions’ under the Child Safety (Prohibited Persons) Act (2016), the
individual’s WWCCs must be renewed every 5 years from the date of issue; and for ‘Approved
Aged Care Provider Positions’ every 3 years from date of issue as required by the
Accountability Principles 2014 issued pursuant to the Aged Care Act 1997 (Cth).
• Appointment is subject to immunisation risk category requirements. There may be ongoing
immunisation requirements that must be met.
• Depending on work requirements the incumbent may be transferred to other locations across
SA Health to perform work appropriate to classification, skills and capabilities either on a
permanent or temporary basis subject to relevant provisions of the Public Sector Act 2009
for Public Sector employees or the SA Health (Health Care Act) Human Resources Manual
for Health Care Act employees.
• The incumbent may be required to participate in Counter Disaster activities including
attendance, as required, at training programs and exercises to develop the necessary skills
required to participate in responses in the event of a disaster and/or major incident.

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General Requirements:

Managers and staff are required to work in accordance with the Code of Ethics for South
Australian Public Sector, Directives, Determinations and Guidelines, and legislative
requirements including but not limited to:
• Work Health and Safety Act 2012 (SA) and when relevant WHS Defined Officers must meet due
diligence requirements.
• Return to Work Act 2014 (SA), facilitating the recovery, maintenance or early return to work of
employees with work related injury / illness.
• Meet immunisation requirements as outlined by the Immunisation for Health Care Workers in
South Australia Policy Directive.
• Equal Employment Opportunities (including prevention of bullying, harassment and
intimidation).
• Children and Young People (Safety) Act 2017 (SA) ‘Notification of Abuse or Neglect’.
• Disability Discrimination.
• Independent Commissioner Against Corruption Act 2012 (SA).
• Information Privacy Principles Instruction.
• Relevant Awards, Enterprise Agreements, Public Sector Act 2009, Health Care Act 2008 and
the SA Health (Health Care Act) Human Resources Manual.
• Relevant Australian Standards.
• Duty to maintain confidentiality.
• Smoke Free Workplace.
• To value and respect the needs and contributions of SA Health Aboriginal staff and clients, and
commit to the development of Aboriginal cultural competence across all SA Health practice and
service delivery.
• Applying the principles of the South Australian Government’s Risk Management Policy to work
as appropriate.

The SA Health workforce contributes to the safety and quality of patient care by adhering to the
South Australian Charter of Health Care Rights, understanding the intent of the National Safety
and Quality Health Service Standards and participating in quality improvement activities as
necessary.

Performance Development

The incumbent will be required to participate in the organisation’s Performance Review &
Development Program which will include a regular review of the incumbent’s performance
against the responsibilities and key result areas associated with their position and a requirement
to demonstrate appropriate behaviours which reflect a commitment to both CALHN and the
broader SA Health values and strategic directions.

Handling of Official Information:

By virtue of their duties, SA Health employees frequently access, otherwise deal with, and/or are
aware of, information that needs to be treated as confidential.

SA Health employees will not access or attempt to access official information, including
confidential patient information other than in connection with the performance by them of their
duties and/or as authorised.

SA Health employees will not misuse information gained in their official capacity.

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SA Health employees will maintain the integrity and security of official or confidential information
for which they are responsible. Employees will also ensure that the privacy of individuals is
maintained and will only release or disclose information in accordance with relevant legislation,
industrial instruments, policy, or lawful and reasonable direction.

White Ribbon:

SA Health has a position of zero tolerance towards men’s violence against women in the workplace
and the broader community. In accordance with this, the incumbent must at all times act in a
manner that is non-threatening, courteous, and respectful and will comply with any instructions,
policies, procedures or guidelines issued by SA Health regarding acceptable workplace behaviour.

Cultural Commitment:

CALHN welcomes and respects Aboriginal and Torres Strait Islander people and values the
expertise, cultural knowledge and life experiences they bring to the workplace. In
acknowledgement of this, CALHN is committed to increasing the Aboriginal and Torres Strait
Islander Workforce. Our Reconciliation Action Plan guides, supports and holds us accountable as
we uphold our values and focus on making reconciliation a reality. The plan can be found at
centraladelaide.health.sa.gov.au.

Resilience:

SA Health employees persevere to achieve goals, stay calm under pressure and are open to
feedback.

Integrity Statement:

As a public sector employee, the incumbent will have a responsibility to maintain ethical
behaviour and professional integrity standards. It is expected that the incumbent act in
accordance with the Code of Ethics, and contribute to a culture of integrity within SA Health.

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Key Result Area and Responsibilities

Key Result Areas Major Responsibilities

> Undertaking telephone and general reception duties.

> Screening and redirecting all telephone calls.
> Handling confidential correspondence, including redirecting or
distributing mail.
> Typing (including audio transcribing) of correspondence, patient
summaries, minutes and agendas.
> Preparing and maintaining patient records.
> Recording patient movements, transfers and discharges.
> Liaising with administrative staff seeking to admit patients to the
Administration, ward ward.
clerk and receptionist
> Liaising with clinical staff to inform them of planned admissions.
functions are efficient
> Data entry as relevant to the area allocated.
and effective
> Arranging follow up appointments.
> General filing.
> Ordering and maintaining appropriate stock levels of medical and
stationery supplies.
> Liaising with various unit departments.
> Ensuring client information is secured and maintained in a
confidential manner at all times.
> Other duties commensurate with the classification level and
assignment specifications.

> Maintaining effective work practices.

> Contributing to a safe and healthy work environment through
A safe working compliance with OHS&W requirements.
environment > Making proper use of all safeguards, safety devices and personal
protective equipment (as required in undertaking the duties of the
position).

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Knowledge, Skills and Experience

ESSENTIAL MINIMUM REQUIREMENTS

Educational/Vocational Qualifications

Personal Abilities/Aptitudes/Skills:

• Demonstrated ability to communicate effectively with staff, patients and general public.
• Demonstrated ability to handle sensitive and/or confidential information with discretion.
• Proven ability to work with minimal supervision, prioritise workloads and meet deadlines.
• Ability to work as an effective team member.
• Ability to work collaboratively and gain the trust and respect of staff in a team situation.
• Ability to deal discretely with confidential matters.
• Accurate numeric, filing and literacy skills.

Experience

• Experience working within a hospital or health related environment.

• Experience working within a multidisciplinary team.
• Experience in the use of Microsoft Office products, specifically Outlook, Word Excel and Access.
• Experience using databases, word processing, data entry and spreadsheets.
• Experience in carrying out a wide range of administrative duties.
• Experience providing a high level of effective customer service.

Knowledge

• A sound knowledge of policies relating to Occupational Health, Safety and Welfare, EEO and
Personnel Management Standards as they relate to the scope of the position.

DESIRABLE CHARACTERISTICS

Educational/Vocational Qualifications

Personal Abilities/Aptitudes/Skills:

• Efficiency in audio typing.

• Demonstrated keyboard skills at 40-60wpm

Experience

Knowledge

• Knowledge of medical terminology

Other Details:
Interaction with a wide range of people including health professionals, patients and the general public
is expected. This will require excellent communicative skills and multicultural empathy.

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Organisational Context
Organisational Overview:
At CALHN we are shaping the future of health with world-class care and world-class research. This
is fundamental in assisting us to achieve our vision of becoming one of the top five performing health
services in Australia and one of the top 50 performing health services in the world within five years.
We are part of SA Health, which is the brand name for the public health system. As a system SA
Health’s mission is to lead and deliver a comprehensive and sustainable health system that aims to
ensure healthier, longer and better lives for all South Australians. We will achieve our objectives by
strengthening primary health care, enhancing hospital care, reforming mental health care and
improving the health of Aboriginal people.
SA Health is committed to a health system that produces positive health outcomes by focusing on
health promotion, illness prevention and early intervention. We will work with other government
agencies and the community to address the environmental, socioeconomic, biological and
behavioural determinants of health, and to achieve equitable health outcomes for all South
Australians
Our Legal Entities:
SA Health is the brand name for the health portfolio of services and agencies responsible to the
Minister for Health and Wellbeing. The Department for Health and Wellbeing is an administrative unit
under the Public Sector Act 2009.
The legal entities include but are not limited to the Central Adelaide Local Health Network Inc.,
Northern Adelaide Local Health Network Inc., Southern Adelaide Local Health Network Inc.,
Women’s and Children’s Health Network Inc., Barossa Hills Fleurieu Local Health Network Inc., Eyre
and far North Local Health Network Inc., Flinders and Upper North Local Health Network Inc.,
Limestone Coast Local Health Network Inc., Riverland Mallee Coorong Local Health Network Inc.,
Yorke and Northern Local Health Network Inc.and SA Ambulance Service Inc.
SA Health Challenges:

The health system is facing the challenges of an ageing population, increased incidence of chronic
disease, workforce shortages, and ageing infrastructure. The SA Health Strategic Plan has been
developed to meet these challenges and ensure South Australian’s have access to the best available
health care in hospitals, health care centres and through GPs and other providers.
Central Adelaide Local Health Network:
Established in July 2011, CALHN is one of five Local Health Networks (LHNs) in South Australia and
we are accountable to the Central Adelaide Local Health Network Governing Board. Our board has
oversight of our strategy, risk management, governance and performance, and works with our Chief
Executive Officer to provide strategic direction for our network.
CALHN is responsible for the following health services:
• Royal Adelaide Hospital (RAH)
• The Queen Elizabeth Hospital (TQEH)
• Hampstead Rehabilitation Centre (HRC)
• St Margaret’s Rehabilitation Hospital (SMRH)
• Glenside Health Service (GHS) Psychiatric Intensive Care Unit; Inpatient Rehabilitation
Services and Acute beds only
• Adelaide Dental Hospital (ADH).
CALHN also has governance over numerous community mental health and primary health services
including Prison Health Service, SA Dental Service and DonateLife SA. Of note also is governance
of the Statewide Clinical Support Services (SCSS) including SA Medical Imaging (SAMI), SA
Pathology SA Pharmacy and BreastScreenSA, responsibility of which has vacillated between
CALHN and DHW over the past few years.

CALHN is one of three metropolitan LHNs and its core population is approximately 390,000 people.
CALHN also provides services to patients from other SA networks, rural and remote areas, the
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Northern Territory, NSW (Broken Hill) and western parts of Victoria. These services usually relate
to complex services such as head and neck cancer, radiation therapy, cardiac surgery, spinal
surgery or rehabilitation.
CALHN’s purpose is to deliver quality and sustainable healthcare. While the delivery of high quality
patient care is our number one priority, underpinning our goals is good governance, improved patient
experience, business operations, efficiency and financial performance and more accountable and
contemporary ways of working.

To find out more about CALHN visit centraladelaide.health.sa.gov.au.

Values and behaviours

Central Adelaide Local Health Network Values

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Our values, together with our vison and ambitions provide direction for everything that happens
across our network. They outline who we are, what we stand for, what our consumers and their
families can expect from us and what we can expect from each other. They guide our decisions and
actions.
Values Behaviours
− I am there for my patients and colleagues when they need me most.
People first
− I put myself in my patients and colleagues shoes to understand their needs.
− I go out of my way to make sure my patients and colleagues achieve the best
outcome and have a great experience.
− I respect uniqueness in my colleagues, our patients and their families.

− I look and listen to ensure I fully understand the problem and find a solution.
Ideas driven
− I look for ways to break-down barriers and silos to hear new perspectives
and solve complex problems.
− I invest in my own learning and look for opportunities to explore and
introduce new ideas.
− I am interested in critical research and how it informs creative thinking.

− I embrace leading practices and use them to evolve our ways of working.
Future focussed
− I lead and support change to improve patient and organisational outcomes.
− I am constantly on the look-out for opportunities to improve.

− I put my hand up to lead work that matters.

Community minded
− I am accountable and focused on value.
− I value and champion diversity.
− I embrace collaboration and constructive partnerships.
Code of Ethics
The Code of Ethics for the South Australian Public Sector provides an ethical framework for the
public sector and applies to all public service employees:

• Democratic Values - Helping the government, under the law to serve the people of South
Australia.
• Service, Respect and Courtesy - Serving the people of South Australia.
• Honesty and Integrity- Acting at all times in such a way as to uphold the public trust.
• Accountability- Holding ourselves accountable for everything we do.
• Professional Conduct Standards- Exhibiting the highest standards of professional conduct.
The Code recognises that some public sector employees are also bound by codes of conduct
relevant to their profession.
Approvals
Role Description Approval
I acknowledge that the role I currently occupy has the delegated authority to authorise this document.
Name: Role Title:

Signature: Date:
Role Acceptance
Incumbent Acceptance
I have read and understand the responsibilities associated with role, the role and organisational
context and the values of CALHN as described within this document.
Name: Signature: Date:

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