Ramy Shahin

🌟 Transform Customer Pain Points into Opportunities with Zendesk 🌟 Customer pain points don’t have to be a problem! Zendesk’s tools help you identify issues, streamline support, and create personalized experiences that keep customers coming back. Ready to see how? 👉 https://shorturl.at/rtlt0 #Zendesk #CustomerSupport #CustomerExperience #CXInnovation #BusinessGrowth

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The sale is just the beginning. 🎯 Closing deals is step one. The real work? Keeping customers engaged so they renew. But renewal predictions shouldn’t feel like guesswork. That’s where The SaaS Renewal Scoresheet comes in. Get a clear framework to assess risks. Here’s what you’ll unlock: - Spot churn risks early by tracking key behaviors. - Strengthen relationships with proactive strategies. - Predict renewals confidently to increase your win rate. It’s time to move from hoping to knowing. Download your scoresheet today: 👉 https://hubs.ly/Q02TY7XH0

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Revenue cadences touch every aspect of your go-to-market organisation. Clari’s, Parin Lad, Director, Customer Success + Sales Engineering explores what best in class looks like, and how you can apply this to your organisation for an effective go-to-market strategy. #EngageSummit

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The Technology Sales Salary Survey 2024/25 – Out Now! 🚀 Our latest survey is the ultimate resource for anyone navigating go-to-market roles in tech. This isn’t just a salary guide – it’s your roadmap to staying competitive in a fast-evolving landscape. 📊 From Account Management to Channel Sales, Customer Success to Leadership, we reveal: 📈 Key Salary Benchmarks to attract and retain top talent 🌍 Insights into Emerging Talent Hubs shaping tech's future 👥 Diversity Trends transforming the go-to-market workforce Whether you’re planning your 2025 hiring strategy or just want to understand the tech sales landscape, this survey has the insights you need. Download your free copy here 👉 https://lnkd.in/eG69aC7b #TechnologySalesSalary #TechSales #TechSalarySurvey #NorthStarr

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🎭 Account Handover within the CS Team - it's like replacing the lead actor in a show, ensuring the audience experiences the same flawless performance! When transitioning between CSMs, several scenarios may trigger a handover: - CSM Attrition - CSM Promotion - CSM Underperforming - Account Reallocation - Changing Customer Mix - Customer Segment Changes Our latest infographic breaks down key objectives and activities to ensure a seamless transition with ZERO impact on your customers. 🔍 Curious about more? Download the infographic with the link in the comments to unlock all the details! Special thanks to Guy Galon, VP for Customer Success at Obrela, for sharing this valuable resource with our community. #CustomerSuccess #CSM #AccountHandover #SeamlessTransition #CustomerExperience #Infographic

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Supercharge your customer service with AI! Discover how the Talkdesk CX Cloud platform is revolutionizing CX with automated self-service and empowered agents. Dive into the value of AI, ensuring your customer's trust is well-placed. See our ROI calculator here: https://bit.ly/4bn8BoY #TalkdeskAI #CX #ROI #AI #CustomerExperience

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Supercharge your customer service with AI! Discover how the Talkdesk CX Cloud platform is revolutionizing CX with automated self-service and empowered agents. Dive into the value of AI, ensuring your customer's trust is well-placed. See our ROI calculator here: https://bit.ly/4bn8BoY #TalkdeskAI #CX #ROI #AI #CustomerExperience

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Many CSMs dread QBRs. But they’re golden opportunities to deepen relationships and drive more value for customers. How can we run them more effectively? And maybe even look forward to them… 😉 We put together THE guide, including insights from some of the best CS leaders, to show you how to streamline your QBRs. Check it out 👇

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Are you a Zendesk customer, looking to optimise your SLA / OLA management - particularly if you have more complex needs? Look no further! Cloudset's Performset goes significantly beyond Zendesk’s native SLA Management capabilities, with a proactive approach that will keep your agents focused and enable you to keep all your customer promises: - Start, stop, and pause any number of SLA metrics, anyway you need.  - Receive real-time alerts to ensure agents prioritise critical tickets before deadlines. - Avoid non-compliance penalties and reputational damage.  - Gain insights into SLA performance to identify areas for improvement. Reach out to me for a demo if this is of interest!

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Drowning in emails and scattered notes? 😩 Using a CRM like Pipedrive is a game-changer for sales professionals! Manage ALL your customer interactions in ONE place. Here's how: 🕵🏻‍♀️ Organise all your customer data: No more digging for info - all your leads, deals, and customer history are neatly organised. 📈 Close more deals: Powerful sales tools help you track progress and nurture leads to become happy customers. 🤝 Boost teamwork: Improve communication and collaboration across your team - everyone's on the same page! 🎯 Focus on what matters: Stop wasting time on admin - a CRM frees you up to focus on growing your business! Want to see how Pipedrive can transform your sales pipeline? 🚀 Book a FREE demo with Motii's Pipedrive experts and see the magic for yourself: https://loom.ly/XmqZRMY

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At Demos Reimagined, Tech Sales Mastery co-founder Chris White revealed how demo automation is transforming discovery for presales teams. By capturing data from automated demos, teams can gain valuable insights into prospects’ needs before the first meeting, helping fast-track qualified leads⚡ With these capabilities, however, comes the need for careful strategy—White emphasized that unlocking the full potential of demo automation requires a thoughtful approach. Here’s how demo automation drives results, along with a few common mistakes to avoid ➡️ Key benefits: ✅ Personalized demos, available 24/7 ✅ Streamlined lead qualification   ✅ Greater efficiency and scalability    ✅ Faster deal cycles  Demo mistakes to avoid: ❌ Lack of personalization ❌ Information overload ❌ Neglecting analytics   ❌ Skipping CRM integration  The biggest takeaway? Demo automation isn’t just about scaling demos; it’s about scaling discovery 🔎 Check out our recap or watch the session on-demand to learn more! https://lnkd.in/edt_9Mbc #Demos #DemoProgram #DemoAutomation #Presales

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Discover the top five benefits of using AI for outbound sales and highlight how VirtuSync Marketing’s AI-driven solutions can revolutionize your sales strategy. Read the full article here: https://lnkd.in/gRpExFJ8 #AItips #outboundsales #outboundsalestips #AIbenefits

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Want to 10x your revenue? It's time to talk about Revenue Operations!   Imagine if your sales, marketing, and customer success teams were perfectly synchronised hitting targets, delighting customers, and driving growth like never before. That's the power of Revenue Operations (RevOps) in action!   Rev Ops isn't just another buzzword, it's the strategic glue that binds your revenue-generating functions together. By breaking down barriers, streamlining processes, and harnessing the power of data-driven insights, RevOps finds the potential and boosts your revenue generation.   Ready to revolutionise your revenue strategy?   Book a Demo with Us - https://shorter.me/PsdO4   #revenue #sales #marketing #b2b #business #database #data #operations #infynd

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☕ Fancy a Coffee and a Chat About Your Contact Centre Challenges? evaluagent® will be at the Call & Contact Centre Expo in London (Nov 27-28), and I'd love to hear about what's keeping you up at night: Struggling to review more than 1-2% of your customer interactions? Worried about missing compliance risks? Finding it hard to keep your best agents engaged? Battling with spreadsheets and manual processes? 🤝 I've been having fascinating conversations with contact centre leaders about these challenges, and I'd love to share some of the innovative ways they're solving them. You'll find me at Stand CC-K40, and I'm happy to: ✨ Share real stories of how other centres have transformed their QA ✨ Discuss your specific challenges (no sales pitch, promise!) ✨ Buy you a coffee and have a proper chat 👉 Coming to the expo? Drop a comment below or DM me to schedule a coffee. I'd genuinely love to learn about your contact centre journey and share some insights that might help. 📅 27-28 November 📍 ExCeL London ☕ Coffee's on me! #CallCentreExpo #ContactCentre #CustomerExperience #QualityAssurance

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