North Starr’s Post

🚀 #GrowthMindset: We are excited to share insights on our data-driven recruitment approach and hear about your experiences and knowledge on this topic! 📊 In her recent article, Mirela Stefan (she/her) delves into how we utilize Key Performance Indicators (KPIs) to streamline our recruitment process and attract top talent to our remote-first company. Check it out for an inside look into our approaches and learnings: https://lnkd.in/e4k9Khx5 Here's a glimpse of what you'll find: 🔍 Capacity and Hires over Time: Gain insights into workload volume, team capacity, and outcomes, crucial for forecasting future results. 📈 Key Metrics for the Funnel: Dive deep into our recruitment procedures and understand conversion rates and outreach effectiveness. ⏱️ Time to Hire: Explore our approach to assessing Time to Fill a Position and Time to Hire per Candidate, along with insights into benchmarking and analysis. 💼 Quality of Hires: Check how we evaluated the quality of hires per source. 💰 Costs per Hire: Understand the complexity of tracking recruitment expenses and our methods for assessing costs. 🔍 Rejection Reasons: Discover the importance of collecting qualitative feedback to gain valuable insights and improve the recruitment process. What KPIs do you use or did you see companies use in recruiting? #Recruitment #DataDriven #HR #TalentAcquisition #RemoteWork #SaaS #B2B

Are you balancing Average Speed to Answer times #ASA with #resource? That old industry chestnut! If so, you’re certainly not alone! This week Red Recruitment has been doing some research for a large retail #contactcentre on ASA, leading me to some particularly interesting conversations! Certainly not a new topic, far from it, but still an important one for debate given the current focus on business efficiency V’s CX. Where is the industries’ Eutopia? That depends on your call, customer and industry type. Here’s the general consensus from the industry leaders that I’ve spoken to over the last week: ✅ fFocus is on our own centre’s call type and customer expectations, industry standards are far less of a concern ✅ The wait time at which abandonment rates suddenly rise is closely monitored and evidently this varies massively depending on call type ✅ Workforce Planning too often get the blame for disappointing ASA in this volatile and unpredictable customer market place ✅ Headcount V’s ASA & CX has a constant focus and a constant place on SLT agendas ✅ Acceptable’ ASAs ranged from 60 seconds to 5 minutes. 32% were at 4 minutes plus ✅ 24% of those that Red spoke to felt they are over resourced and too efficient right now with room for greater eggiciency and longer wait times. The majority of these are carrying on at these levels to be prepared for expected peaks ✅ 76% are busy trying to increase resource or reduce call traffic to tackle ASA times and adandoment rates that are too high and hurting both CX and business results ✅ No one mentioned 80/20 or Erlang - sign of the times? 😀 Of course I will link this to #recruitment and Red’s services! If you are behind with headcount, or if you want to discuss this topic and its wider challenges, or you simply want us to hook you up with others who are working on this challenge at the moment, please reach out for a conversation about how Red Recruitment can help. 📈

In a survey of staffing leaders and recruiters—conducted in partnership between ClearEdge and Staffing Hub—we delved into the data to understand their current operations. One interesting finding was the biggest opportunities for driving growth in 2024. The responses highlighted adopting technology, focusing on the candidate experience, and returning to business basics. Alison Richmond sums it up perfectly: "With staffing facing a challenging year as the industry resets from declines across 2023, the pressure on sales and client acquisition is high. The good news is strategic marketing has a key role to play. Marketing is how a business stands out from the competition and speaks to the values and needs of buyers." Learn more about this data and: ➡ Recruiting challenges ➡ M&A activity ➡ Finding new candidates ➡ Automation ➡ Hiring metrics (lead response, cost per hire, etc.) Download the full report to see where your peers stand: https://lnkd.in/ejhzJPsA #StaffingIndustry #StaffingLeaders #StaffingServices #Recruitment

Is your workforce development program still your "best kept secret"? It's time to change that! Join us for "Elevate Your Outreach!" on 10/2 from 1-2 pm ET. This webinar is designed to boost your customer outreach and deepen your engagement with the business community. With the release of TEGL 03-23 (TEGL 03-23), the U.S. Department of Labor calls on workforce organizations to ensure equitable and effective outreach. But what does that outreach look like in practice? In this session, leading workforce organizations will share their proven strategies for successful outreach, reveal methods for engaging businesses and job seekers, and outline how to demonstrate outreach effectiveness. This session will cover identifying innovative strategies for positive customer outreach, setting goals for effective business engagement, and uncovering how private industry reaches target markets. You will also learn steps to demonstrate "reasonableness" in your outreach efforts and develop the skills necessary to connect with key workforce partners. Take advantage of this chance to enhance your outreach efforts and create lasting impacts! https://lnkd.in/g6jYr9DN #Workforce #Training #Outreach

After a year of operational restructuring and downsizing, recruitment agencies remain focused on winning and retaining business. Many believe we will return to growth in 2024 and that the right technology will position them for success. Now imagine how turbo charged your new business could be if you had all of the data around EVERY active job in the UK. Introducing Textkernel’s Labour Market Insights. Improve your lead generation, identify labour market trends, follow the evolving demand for skills, and track your prospects – all with one solution. #StaffingAgency #Recruitment #Textkernel #JobsData #DataAnalytics #HR #TalentAcquisition #RecruitmentStrategy  #newbusiness

Setting up recruitment KPIs 📊 where there are none? Some tips. 1️⃣ 𝗢𝗻𝗯𝗼𝗮𝗿𝗱 𝘁𝗵𝗲 𝘁𝗲𝗮𝗺. First and foremost: if you walk into the room and announce "From today on we will be focusing on data" you won't go very far. Get the buy-in of your team, brainstorm extensively with them on why KPIs matter and never forget to give praise and recognition throughout the transition to a more data-informed mindset. 2️⃣ 𝗪𝗼𝗿𝗸 𝘄𝗶𝘁𝗵 𝘄𝗵𝗮𝘁 𝘆𝗼𝘂 𝗵𝗮𝘃𝗲. Even Big Corps sometimes lack basic tracking and reporting tooling. If that's the case, start with a simple mix of ATS tracking functionalities and shared working sheets. Secure some success first. Once the business starts to see the value in what you and your team do, you may have a chance to request more/better tools. 3️⃣ 𝗦𝘁𝗮𝗿𝘁 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲 𝗯𝗮𝘀𝗶𝗰𝘀. You were planning to introduce a set of 10 complex metrics from day 1? Think again. KPIs are an instrument to solve concrete issues, not a way to show the company how good you and your team are at Maths. Review business objectives, identify 3-4 major pain points and set up metrics aimed at fixing them. Anything I might have missed? :) #talentacquisition #recruitmentkpis #hiringmetrics

Navigating the current recruitment landscape requires more than just tools—it demands strategic insight. At ClickHire, we emphasize the importance of data-driven decision-making. By leveraging advanced analytics, we help organizations identify key trends and optimize their talent acquisition strategies. #DataDrivenRecruitment #StrategicHiring #ClickHire

Some big, game changing news, to start the week. Firstly, what is the $ impact of candidate experience on your organisation? Not cost per hire, but revenue? Most HR and Recruitment teams will not know this - yet it is one of the most powerful data sets that these teams can use to influence internal stakeholder groups. It's the pinnacle of that "seat at the table data" that moves Recruitment teams from transactional to strategic in the eyes of the C-Suite. Which is why as of next month, Benchmarcx users will have the choice to have this data automatically displayed, in real-time, in their candidate experience results dashboard. For each stage of your recruitment process you will be able to see the potential impact on $ revenue. This includes both potential customers loss and potential customer gain - all segmented by department / business unit, recruiter and more if wanted. This is a huge game changer for Recruitment and HR teams. Get in touch now and join the CX revolution. #recruitment #talentacquisition #candidateexperience #HR

Some good tips and solutions here as much of our workforce matures. Nice article, Troy Harrison. https://lnkd.in/e-sDs-tV

Talent acquisition leader Matthias Schmeisser, highlights the need for skill-based #hiring over pedigree recruiting. Find out why skills are a critical currency in today’s job market to hire top talent in his new blog, only on Recruit CRM's Experts' Corner! Link in comments. #recruitcrm #recruitment #experts #skills #hiring #expertscorner