Finlay Macmillen’s Post

🔍 Unlock the secret to superior customer service 🔍 When it comes to tackling complex queries, the phone remains a popular choice, but did you know only 36% prefer it? Surprisingly, 38% are leaning towards digital channels! 📱💬 Don't miss out on these and other crucial insights. Download the 2024 ContactBabel UK Contact Centre Decision-Maker's Guide 📈 to refine your service strategy: https://lnkd.in/esWdxdFT 📊 #odigo #odigouk #contactbabel #contactcentre

🔍 How important is personalisation in your contact centre strategy? In the Odigo-sponsored personalisation chapter of ContactBabel's UK Contact Centre Decision-Makers’ Guide 2024, it's revealed that the average importance score for customer personalisation is 50/100. But time and again consumer surveys underscore the impact of personalisation on loyalty. 🤝 Balancing all aspects of a contact centre can be challenging, but personalisation might be simpler than you think with a CCaaS solution like Odigo! 🚀 To discover more insights download the full guide 👉 https://lnkd.in/gCFYTnJ2 Or get in touch to find out how Odigo can help you personalise your customer service. #CustomerPersonalisation #DMGuide2024 #Odigouk

First-party customer experience data is invaluable for evidence-based decision making.! Hence it's the natural inclination for prospects to refer to reviews. #onlinereputation #customerexperience

📱✨ Digital Warmth: Crafting real human connections in online customer service! Turn clicks into meaningful conversations. Ready to master the art of digital rapport? 🌟💬 #CustomerService #DigitalMarketing #HumanConnection #OnlineBusiness #CustomerEngagement #TechTrends #SalesFully 🔗 https://lnkd.in/eSgZnmpr

Did you know that in 2023, there were a whopping 2,196 complaints recorded? 🤔 It's clear that organisations need to step up their game when it comes to customer communication - luckily Quadient's Customer Communication Management solutions have got you covered! 🚀 With valuable insights at every stage of the customer journey, you can avoid those dreaded customer blocks. ✅ Say goodbye to nuisance communications and hello to a seamless and personalised experience. 🔔 Check out our blog to learn more 👉 https://lnkd.in/dSmt2s66 #customerexperience #documentautomation #financeautomation #businessprocesses #digitaltransformation #cashcreatesconnections #finance

Know why here: https://bit.ly/3AsCmXN Boost your customer service game with the power of call centre monitoring! By prioritising meticulous oversight and real-time data analysis, businesses can turn every customer interaction into an opportunity for excellence. Discover how to enhance satisfaction, build trust, and foster long-term loyalty with cutting-edge monitoring systems. Your call centre can be more than just a service—it can be a strategic asset for growth. #CustomerService #CallCenterMonitoring #CustomerSatisfaction

Three ways to ensure an inclusive approach to customer communications in the digital age - Quadient Blog | Quadient https://bit.ly/4au8V4x -

Boost your efficiency with the right tools! 📊 Discover essential Online Response Management (ORM) solutions tailored for the financial sector. Stay ahead of the game by protecting your brand, improving customer relations, and driving success! 💼💡 #FinancialSolutions #ORMTools #BrandManagement #ProductivityBoost #QuickMetrix Read More @ https://lnkd.in/dqRGRHGY

Unlock the full potential of Birdeye through Command Central, an interactive dashboard designed to deliver full visibility into customer account health and insights to streamline operations, increase retention, and propel client growth. Learn more today: https://birdeye.cx/t5ec30

New Integration: Outreach If your commercial teams use Outreach's Kaia to record customer meetings and calls, in just a few seconds, you can connect Four/Four to start researching and analysing customer needs. Identify the themes, trends, patterns and priorities that your customers are talking bout in their voice. Chris Lloyd and Rob Dumbleton explain more.