Dunamis Consulting LLC’s Post

🗣️ Join the conversation on using Genesys Cloud for advanced call flow management. Discover how to set up priority lines and more! #CallManagement #IndustryInsights

🗣️ Join the conversation on using Genesys Cloud for advanced call flow management. Discover how to set up priority lines and more! #CallManagement #IndustryInsights

🗣️ Join the conversation on using Genesys Cloud for advanced call flow management. Discover how to set up priority lines and more! #CallManagement #IndustryInsights http://buff.ly/3GjTY83

🛠️ Discover the power of Genesys Cloud's Boolean builder for creating effective call flows. Make your contact center smarter! #BooleanBuilder #OperationalExcellence http://buff.ly/3GjTY83

New tutorial alert! 📢 Find out how to access your queue routing performance data in Genesys Cloud CX! https://hubs.la/Q02LCczT0 This view helps administrators gain insight into different routing strategies such as bullseye routing, standard routing, and conditional group routing. Having the ability to see queue routing performance data allows for administrators to measure the effectiveness of particular routing strategies and make changes when needed. #CX #Genesys #GenesysCloudCX #CustomerExperiences #ContactCenters

🌟 Transform your public sector communication with Genesys Cloud's SMS strategies. Stay ahead in modernizing your CX approach. #PublicSector #CustomerExperience

🌟 Transform your public sector communication with Genesys Cloud's SMS strategies. Stay ahead in modernizing your CX approach. #PublicSector #CustomerExperience

ESM is digital transformation for your enterprise service ecosystem - switching out a patchwork of legacy solutions like email, stickynotes, and spreadsheets for a unified cloud patform that all your service teams can use: ✅ Quickly get digital visibility and control over interactions and operational workloads ✅ Prioritise work queues ✅ Streamline work with guided workflows that guarantee consistency ✅ Automate simple tasks with a codeless workflow canvas and integrations ✅ Monitor your entire service ecosystem in one cloud platform. No more blind spots. ✅ AI-powered features boost productivity across all teams Read more if you need to modernize the way services work across your organization: https://hubs.li/Q02W6sJZ0 #DigitalTransformation

🛠️ Discover step-by-step guidance on configuring queues in Genesys Cloud to optimize your contact center's efficiency. #TechTips #OperationalExcellence https://buff.ly/3GjTY83

🛠️ Discover step-by-step guidance on configuring queues in Genesys Cloud to optimize your contact center's efficiency. #TechTips #OperationalExcellence https://buff.ly/3GjTY83