Vitally.io’s Post

Having trouble getting your customers to engage with your help content? What's in it for them? You can't just make content; you also have to make it worth their time. If you don't follow RecastSuccess, you're missing out. These will double as the #CSTipoftheDay for the next few days as well :). #customersuccess #fractionalcs

Have you joined the Customer Education revolution? 🚀 Over the past 12 months, I've been looking at our approach to Customer Education. I really wanted to focus on a more proactive approach. We know why customers contact us for support, so why not put a focus on these specific use cases? Today we announced our first customer focused webinar series. The holiday period is coming up. Customers always have questions about leave, allowances and TOIL. So this seemed like a no-brainer for our first CS lead webinars. This is the first step as we revolutionise how RotaCloud does Customer Education. A lot more exciting things to come! 👀 #CustomerSuccess #CustomerEducation #ProductEducation

Gainsight's Pulse Library 📚 is live! If you missed our session, "Using CE as a Core Strategy for CS", here's an easy link. Customer Education folks will find an entire track on our craft. Link to the all the content is here ➡ https://lnkd.in/gq_vA-hH ⬅ #customereducation #customersuccess

Join me and Nikki Engel on August 8th for a discussion of Customer-Centric Learning approaches! Click the link below to register and/or to receive the recording link afterwards. This is the final session in our four-part series on Humanizing Customer Education, and we want to hear your questions and ideas for what's working well and which approaches you're excited to try out next! https://lnkd.in/gYFSnAM5 #customereducation #humanfirstlearning #personalizedtraining #customercentric

Recent research shows an overwhelming majority of companies report positive ROI from their customer education programs. 📈 On Thursday, May 16th, join John Leh, CEO and Lead Analyst at Talented Learning - Research and Consulting, and Greg Rose as they discuss "How Customer Education Programs Drive Measurable Business Impact." They'll be digging into recent research on: - Trends on the growth and trajectory of customer education - The economic impact of customer education as a function - The most popular and effective methods of educating customers - How high-performing customer education teams think about resourcing Save your seat (or register for the recording) here 👉 https://lnkd.in/ejKwS9Ri #CustomerEducation #CustomerTraining #CustomerEnablement

Customer-Centric Learning? Sign me up. It's really interesting to see how Customer Education is evolving, particularly in light of new platforms and tools that can help us scale and automate learning approaches.

🥞 Flip the script. Instead of talking about what your product can do,  talk about what your customers are doing with your product. Adopt a customer-first mentality. Customer Education Leader and President of Customer Education Management Association (CEdMA), Debbie Smith, couldn’t have said it better 😍. Check out the full webinar here ➡ https://lnkd.in/dg3bdgUQ How do you educate your customers in 2024? Sound your thoughts in the comments 🛎 #customereducation #jobstobedone #customersuccess #customerexcellence #continuouslearning

It seems simple enough. If you don't educate your customers on how to get the most value from your solution, they probably won't be a customer for long. Yet customer education can still feel like a second-thought despite being core to a long-term retention strategy. In our upcoming webinar, we'll discuss the benefits of building a scaleable and high-impact customer education program that includes how to track and prove ROI. Join us on Wednesday, October 30th and learn why investing in customer education early can lead to sustained growth and strong advocates.  Register here: https://hubs.ly/Q02Vd8FP0

A lesson I learned deeply as a global leader at Amazon Web Services: Educating your customers on how to leverage your products and services will drive product adoption, engagement, retention, and growth-- often into TRIPLE DIGITS. We at LearnUpon are thrilled to partner with Planhat in this mission. Join this Webinar October 30th to learn how you can drive similar results