Ryan Blackett’s Post

Ready to elevate your Service Desk performance? 🧡 Register now https://hubs.ly/Q02Sf-zc0 🗓️ Date: October 30, 2024 ⏰ Time: 11 AM - 12 M (EST) An efficient Service Desk is crucial for ensuring seamless IT support and enhanced customer satisfaction. Are you looking to optimize your team's workflow, improve response times, and deliver exceptional service? This webinar is just for you! #C2ITSM #ServiceDesk #ITSM

What is your SLA and why is it important for your team? Understanding your SLA is crucial for your team's success. By implementing Service Level Agreements in Zendesk, you can streamline ticket management and ensure your agents are prioritizing tasks effectively. Filter views on what needs to be acted on first. This approach guarantees that your team meets customer expectations promptly. Utilize the Dashboard to pinpoint areas for improvement, focusing on enhancing C1-C2 categories. Stay ahead by analyzing how to enhance customer service further. #SLA #ZendeskInsights

■ Understanding Customer Service SLA Performance ■ Consider the following questions about your SLAs as you measure your consistency in meeting these agreements : ● How am I establishing our SLAs for inbound requests ? • As we’ll discuss, you need to define the parameters of your SLA and set reasonable benchmarks — whether against your own standards or your support tech configurations. ● Am I meeting our standard level of customer service ? • Let’s say you aim to solve 100% of chats within five minutes, but only 75% are successfully solved in that time. Ask yourself, what are the roadblocks to better meeting your commitments to customers? ● Am I meeting defined SLAs for each channel in the support center ? • SLAs vary per channel, so it’s important to keep an eye on which ones are not meeting your quality standards. #sla #structure #servicelevelagreements #customerservice

Your Jira Service Management (JSM) customer portal is a make-it or break-it factor for customer happiness. Here's a tip that will help: > Every field should provide helpful context - Be clear - Be concise - Add Value The goal is to provide enough information to customers, so they don't need to reach out for clarifications. If your portal is lacking, our team at Avaratak Consulting can help you build or enhance your JSM portal. Visit avaratak.com for more information. #JiraServiceManagement #CustomerPortal

🚨 Drowning in customer tickets? We've got your lifeline! A ticketing platform like HubSpot Help Desk can help you stay organized effortlessly. Our new blog post can help you master ticket management with this tool. Learn how to: 🎯 Prioritize tickets like a pro 🤝 Assign issues to the right team members 🏁 Resolve tickets faster and more efficiently 🗂️ Keep everything neatly organized Ready to transform your ticket management? Check out our latest blog post here 🔗 https://hubs.ly/Q02JhXhN0

Picture a service desk where most customer inquiries are promptly logged online, freeing up time for personalized support. SPL has made this a reality, achieving a remarkable 90% of ticket submissions via their easy-to-use portal. This shift has led to enhanced service standards and a notable rise in customer happiness. Learn more: https://ifs.link/M51Imd #EnterpriseServiceManagement #ESM #ServiceDesk

Picture a service desk where most customer inquiries are promptly logged online, freeing up time for personalized support. SPL has made this a reality, achieving a remarkable 90% of ticket submissions via their easy-to-use portal. This shift has led to enhanced service standards and a notable rise in customer happiness. Learn more: https://ifs.link/tqcgsF #EnterpriseServiceManagement #ESM #ServiceDesk

Picture a service desk where most customer inquiries are promptly logged online, freeing up time for personalized support. SPL has made this a reality, achieving a remarkable 90% of ticket submissions via their easy-to-use portal. This shift has led to enhanced service standards and a notable rise in customer happiness. Learn more: https://ifs.link/BTvD6h #EnterpriseServiceManagement #ESM #ServiceDesk

Picture a service desk where most customer inquiries are promptly logged online, freeing up time for personalized support. SPL has made this a reality, achieving a remarkable 90% of ticket submissions via their easy-to-use portal. This shift has led to enhanced service standards and a notable rise in customer happiness. Learn more: https://ifs.link/Akph1j #EnterpriseServiceManagement #ESM #ServiceDesk

Picture a service desk where most customer inquiries are promptly logged online, freeing up time for personalized support. SPL has made this a reality, achieving a remarkable 90% of ticket submissions via their easy-to-use portal. This shift has led to enhanced service standards and a notable rise in customer happiness. Learn more: https://ifs.link/GH0Ol5 #EnterpriseServiceManagement #ESM #ServiceDesk