Gregory Cabrera’s Post

Happy 15th, Experience Investigators! I'm grateful for this customer experience community —and deeply inspired by the dedication and passion of everyone involved along the way. 15 years, and the energy of a full team creating a platform to share valuable content to help CX Leaders worldwide, giving them ideas and resources to make their jobs easier. Today we're celebrating that! 🌍 This work changed the way I see the world. ✅ Experience Investigators changed my life. We educate, inspire & empower leaders to create meaningful outcomes across their organization. Catch the full video here: https://lnkd.in/gspmj5Xu Please leave any questions about my thoughts on customer experience if you have them in the comments - I'll answer as many as I can!

✨ THANKS: A Gratitude-Based Approach to Exceptional CX ✨ As we gear up for Customer Service Week (7th - 11th October), I’m excited to share my latest blog on how gratitude can transform the way we deliver exceptional customer experiences. In this post, I explore how we can use the T.H.A.N.K.S framework: ➡️ Time for gratitude ➡️ Highlighting positive moments ➡️ Acknowledging contributions ➡️ Nurturing relationships ➡️ Practising kindness ➡️ Savouring the present By embedding gratitude in our CX strategies, we not only foster stronger connections with our customers, but we also create an empowering and appreciative culture within our teams. If you're looking for ways to elevate your customer experience during Customer Service Week (and beyond), this is a must-read! 🔗 https://lnkd.in/eTtVd7_U Let’s make Customer Service Week a time to celebrate, appreciate, and transform our relationships with customers through the power of gratitude. 🙌 #CustomerExperience #Gratitude #CX #CSWeek2024 #Kindness #Leadership #CustomerLoyalty #JerseyCI #THANKS #JimKwik #CustomerService

✨ THANKS: A Gratitude-Based Approach to Exceptional CX ✨ As we gear up for Customer Service Week (7th - 11th October), I’m excited to share my latest blog on how gratitude can transform the way we deliver exceptional customer experiences. In this post, I explore how we can use the T.H.A.N.K.S framework: ➡️ Time for gratitude ➡️ Highlighting positive moments ➡️ Acknowledging contributions ➡️ Nurturing relationships ➡️ Practising kindness ➡️ Savouring the present By embedding gratitude in our CX strategies, we not only foster stronger connections with our customers, but we also create an empowering and appreciative culture within our teams. If you're looking for ways to elevate your customer experience during Customer Service Week (and beyond), this is a must-read! 🔗 https://lnkd.in/et5ycmPP Let’s make Customer Service Week a time to celebrate, appreciate, and transform our relationships with customers through the power of gratitude. 🙌 #CustomerExperience #Gratitude #CX #CSWeek2024 #Kindness #Leadership #CustomerLoyalty #JerseyCI #THANKS #JimKwik #CustomerService

CX Day is only three weeks away, everyone! Get ready to celebrate the incredible work of CX professionals worldwide. It's time to start planning how you'll honor your team, share inspiring stories, and make a lasting impact on your customers. Let's make this year's CX Day the most memorable yet! Need some inspo? Here are a few ideas to get you started: -Host a company-wide event to recognize your team's impact -Share positive customer success stories -Give back to the community More celebration ideas here ➡️ https://lnkd.in/gMjQWT38 How will you be celebrating this year? Let us know in the comments below! #CXDay #CustomerExperience #Celebration

There’s a National #CXDay–because let’s face it, there's a day for everything. So today, we’re celebrating CX that makes a real impact. How are you up-leveling your CX game? Drop a comment below. ⬇️

CX Day is only three weeks away, everyone! Get ready to celebrate the incredible work of CX professionals worldwide. It's time to start planning how you'll honor your team, share inspiring stories, and make a lasting impact on your customers. Let's make this year's CX Day the most memorable yet! Need some inspo? Here are a few ideas to get you started: -Host a company-wide event to recognize your team's impact -Share positive customer success stories -Give back to the community More celebration ideas here ➡️ https://lnkd.in/gFGmaSyc How will you be celebrating this year? Let us know in the comments below! #CXDay #CustomerExperience #Celebration

The CX Network would like to wish all CX professionals a Happy CX Day! Today is more than just another day—it's a call to shape the future. As we enter this new chapter, let’s commit to making every interaction exceptional. We shouldn’t aim to just meet expectations—we should strive to exceed them. Let’s not only fix problems but foresee and prevent them. Let’s make this a CX Day to remember – for our customers, our associates, and for CX professionals around the world! 🚀 The future is CX, and the future starts now. 🚀

Happy CX Day! 🎉 Today, we celebrate all things customer experience. But for me, CX is so much more than just a day. It’s about the choices we make every day. It’s about every role in the organization. In my latest article (which is available in the comments), I explore how we can all take ownership of CX, making it part of our daily culture. Consistent, small actions matter, and every team member has a role to play. Together, we can make every day CX Day.💡

Curious about the challenges senior executives are facing in the world of customer experience? Discover the road to CX success, in GDS Group's very first CX summit of 2024, where industry leaders, visionaries, and experts will converge, in a dedicated movement to pave the road to transformation. Discover the event: https://ow.ly/I9Qh30sAAEA

Great customer experience is crucial to building strong brands and ongoing relationships. No matter how amazing your #Marketing is, it's unlikely to overcome a bad personal experience with the product or service. Delivering great #CX requires blueprinting, strategizing, designing, training, implementing and #tracking...it's a truly end-to-end cross-functional set of steps and stakeholders. Let us help you at each step of the way.