8x8’s Post

Frontline employees have constant contact with your clients so their experience matters as much as your customer's experience. Combining employee and customer voice is a game changer to unlocking what matters the most for your business and proactively addressing it in the moment. #cx #customerexperience #ex

Last week, on October 1st, some were sipping their cappuccinos in honor of World Coffee Day, while others were tapping their feet to the beat for World Music Day. But amidst all the caffeine and tunes, CX practitioners were celebrating something just as special—Global CX Day! Yep, every year on the first Thursday of October, we mark #GlobalCXDay. But here's the thing: If you really want to improve customer (and employee) experience, don’t wait for a fancy celebration or a special occasion. Start today! Evaluate your customer experience and work together to eliminate those pesky pain points. Because, let’s face it, nothing says "We care" like a smooth customer journey, from that first click to the post-purchase follow-up. Your customers will thank you—and maybe even throw a mini #CX celebration of their own!

Differentiated experience, frictionless experience, wow experience, delightful experience, superior experience… These aren’t what your customers are seeking unless they specifically mention it in their feedback. What customers truly want is a human experience, with straightforward communication and clear processes, free from rigid scripts and overly complex designs. Celebrate CX Day alongside International Coffee Day to anticipate customer expectations, meeting employees needs, and strengthen partners engagement, ensuring your brand remains vibrant and thriving. #CXday

CX Day is only three weeks away, everyone! Get ready to celebrate the incredible work of CX professionals worldwide. It's time to start planning how you'll honor your team, share inspiring stories, and make a lasting impact on your customers. Let's make this year's CX Day the most memorable yet! Need some inspo? Here are a few ideas to get you started: -Host a company-wide event to recognize your team's impact -Share positive customer success stories -Give back to the community More celebration ideas here ➡️ https://lnkd.in/gFGmaSyc How will you be celebrating this year? Let us know in the comments below! #CXDay #CustomerExperience #Celebration

Happy Tuesday! Did you know that in 2013 US Congress officially recognized the first Tuesday in October as CX Day? Pretty neat, huh? CX Day is a global celebration and chance for CX professionals around the world to come together as a community to celebrate customers, share successes, catalyze change, and get inspired by new thinking and discovery. This year's theme is "Good CX delivers better outcomes for customers, employees, and organizations." Looking for some tips to celebrate? Check out this neat one-pager by Customer Experience Professionals Association (CXPA).

Happy Wednesday, CX Champions! Guess what? We’re halfway through the week, and it’s the perfect time to sprinkle some CX magic! ✨ Ever noticed how a small act of kindness can turn someone’s day around? That’s the power we hold in the world of Customer Experience! 🌟 Imagine this(I encountered this): A customer reaches out, feeling frustrated. We listen, really listen, and respond with empathy and a personal touch. Suddenly, we’ve turned their frown into a smile 😊 , and that’s the kind of magic that keeps them coming back! So, let’s channel our inner CX superheroes and make every interaction count. Let’s surprise, delight, and create those unforgettable moments that make our customers say, “Wow 😮 !” Midweek isn’t just about getting over the hump, it’s about soaring high and spreading positivity with every customer touchpoint. Keep shining, keep smiling, and let’s make the rest of this week unforgettable! 🌈 #CXMagic #CustomerExperience #HumpDayVibes #SpreadJoy #CustomerLove

November is Gratitude Month: Let's Celebrate the CX Change Agents! As we focus on gratitude this month, I'm reminded of the incredible impact that a strong customer experience (CX) can have—not just on our customers, but on our employees and entire organizations. When CX is done well, it truly is a win-win-win. It creates loyal customers, motivated employees, and thriving businesses. But none of this happens without the dedication of CX change agents—those leaders who are passionate about driving meaningful experiences and making our world better, one interaction at a time. To all of you who are out there leading your teams, advocating for better customer journeys, and pushing for excellence in every touchpoint, I want to say thank you. Your work is vital, and it really, really does matter. 💕 Gratitude is a powerful force, and as we reflect on the impact we make in CX, let's not forget to thank the people around us—customers, employees, colleagues—who help make that win-win-win possible. Thank you for being part of this journey with me and for making a difference, not just in business, but in the lives of others. #GratitudeMonth #CustomerExperience #CXChangeAgents #AttitudeOfGratitude #WinWinWin #ThankYou

🗣️ Here are the three key takeaways from Ben Chapple talk at CX Fest 2023: 1️⃣ Productivity Adds Value: Productivity enhances value in numerous ways across your business. 2️⃣ Human Touch Matters: Maintaining a personal connection with customers remains crucial for an excellent customer experience. 3️⃣ Invest in Talent: Retaining and developing top CX talent is essential for keeping your best customers. According to him, these principles are the foundation of a thriving, customer-focused business. 🌟 #cxfest #customerexperience #productivity #humantouch #talentretention #businessgrowth

This morning, as I sipped my coffee on a Delta Air Lines flight, I noticed something on the napkin that caught my attention: "Champion Every Journey." It got me thinking—what does it truly look like to be a champion for every customer? To me, it’s about showing up with intention, every time. Whether it’s a minor interaction or a major issue, being a champion means understanding the customer's perspective and perceptions, anticipating their future needs and empathizing with their past experiences, and delivering an experience that leaves them feeling valued. It’s about creating trust, consistency, and, most importantly, ensuring their journey is as seamless and positive as possible. With #CXDay just around the corner (October 1), this year’s theme, "Good CX delivers better outcomes for customers, employees, and organizations", feels especially timely. Championing every journey isn’t just about serving customers—it’s about building a culture that cares deeply about people, both inside and outside of the business. Let’s celebrate the teams, the innovation, and the shared commitment to putting customers first. It’s how we deliver real impact across the board. Get involved with CX Day here: https://lnkd.in/eKS496tg Customer Experience Professionals Association (CXPA) #CustomerExperience #ChampionEveryJourney #CXLeadership

CX Day is only three weeks away, everyone! Get ready to celebrate the incredible work of CX professionals worldwide. It's time to start planning how you'll honor your team, share inspiring stories, and make a lasting impact on your customers. Let's make this year's CX Day the most memorable yet! Need some inspo? Here are a few ideas to get you started: -Host a company-wide event to recognize your team's impact -Share positive customer success stories -Give back to the community More celebration ideas here ➡️ https://lnkd.in/gMjQWT38 How will you be celebrating this year? Let us know in the comments below! #CXDay #CustomerExperience #Celebration