Experience Investigators’ Post

CX Day is only three weeks away, everyone! Get ready to celebrate the incredible work of CX professionals worldwide. It's time to start planning how you'll honor your team, share inspiring stories, and make a lasting impact on your customers. Let's make this year's CX Day the most memorable yet! Need some inspo? Here are a few ideas to get you started: -Host a company-wide event to recognize your team's impact -Share positive customer success stories -Give back to the community More celebration ideas here ➡️ https://lnkd.in/gMjQWT38 How will you be celebrating this year? Let us know in the comments below! #CXDay #CustomerExperience #Celebration

Happy Wednesday, CX Champions! Guess what? We’re halfway through the week, and it’s the perfect time to sprinkle some CX magic! ✨ Ever noticed how a small act of kindness can turn someone’s day around? That’s the power we hold in the world of Customer Experience! 🌟 Imagine this(I encountered this): A customer reaches out, feeling frustrated. We listen, really listen, and respond with empathy and a personal touch. Suddenly, we’ve turned their frown into a smile 😊 , and that’s the kind of magic that keeps them coming back! So, let’s channel our inner CX superheroes and make every interaction count. Let’s surprise, delight, and create those unforgettable moments that make our customers say, “Wow 😮 !” Midweek isn’t just about getting over the hump, it’s about soaring high and spreading positivity with every customer touchpoint. Keep shining, keep smiling, and let’s make the rest of this week unforgettable! 🌈 #CXMagic #CustomerExperience #HumpDayVibes #SpreadJoy #CustomerLove

Happy CX Day 2024! October 1, CX Day 2024, is a day that's important to Red Hat, and a time to celebrate and recognize the efforts that all Red Hatters take to improve customer experience. Listening to customer & partner feedback, either through surveys or other channels, helps us all prioritize our improvement efforts and drive customer success. Watch and learn how various teams at Red Hat work together to make your business successful! #CX #Redhat https://lnkd.in/g5x_bkTt

Celebrate National CX Day Let’s begin by defining the #customer_experience. (CX) is the concept that all of the touchpoints between a business and its customers contribute to the customer's overall impression and emotional connection to the business. This connection is a critical factor in driving customer retention and net promoter score improvements over time What: CX day established in 2013 by the Customer Experience Professionals Association (CXPA). It’s a global celebration of the companies and professionals that create great customer experiences. When: The first Tuesday in October. This year was October 1st Why: It’s an ideal time to raise awareness, promote involvement, and express gratitude to those who make customer excellence possible. And it’s an opportunity to show others how committed you are to giving them top-notch service. Who: Everyone in the organization should celebrate this day because each one job impacts the CX in somehow, from frontline to back office, impacts customer experiences and company perception. Happy CX Day🤍

November is Gratitude Month: Let's Celebrate the CX Change Agents! As we focus on gratitude this month, I'm reminded of the incredible impact that a strong customer experience (CX) can have—not just on our customers, but on our employees and entire organizations. When CX is done well, it truly is a win-win-win. It creates loyal customers, motivated employees, and thriving businesses. But none of this happens without the dedication of CX change agents—those leaders who are passionate about driving meaningful experiences and making our world better, one interaction at a time. To all of you who are out there leading your teams, advocating for better customer journeys, and pushing for excellence in every touchpoint, I want to say thank you. Your work is vital, and it really, really does matter. 💕 Gratitude is a powerful force, and as we reflect on the impact we make in CX, let's not forget to thank the people around us—customers, employees, colleagues—who help make that win-win-win possible. Thank you for being part of this journey with me and for making a difference, not just in business, but in the lives of others. #GratitudeMonth #CustomerExperience #CXChangeAgents #AttitudeOfGratitude #WinWinWin #ThankYou

Your customers have experiences throughout the day—by phone, email, web, IRL, etc. Are those experiences poor? Good? Great? How do you know? Research shows that most experiences are mostly ‘meh’—and in some cases (as in with my recent experiences with American Airlines) they’re downright bad! Companies: Let’s change that. Let’s make every customer moment a standout success—positive, empathetic, & informative! While CX Day is Oct 1st, shouldn’t every day be a CX day?! What about you? Is your company delivering top-notch experiences? We can help! #cxday #customerexperience #customersuccess #customersatisfaction

Get Ready for an Unforgettable CX Day! 🌟 This CX Day 2024, we’re offering not just one, but TWO empowering workshops to help you elevate your customer experience and build stronger connections. 💬 The Power of Words. Elevate Your CX with Clear, Caring, and Compelling Language (1 October, 16h00 - 17h00 GMT+2) Words matter. Discover how to craft clear, caring, and compelling language that transforms service interactions and boosts customer satisfaction. 🤝 How to Be Influential: Build Meaningful Connections & Cultivate Trust (1 October, 14h00 - 15h00 GMT+2) Ready to amplify your influence? Learn how to cultivate trust and build relationships that drive business success. Whether it’s through your words or your actions, these workshops will give you the tools to lead with impact. Let’s celebrate CX Day by leveling up together! 👉 Links to register are: Workshop 1, How to Be Influential. Register Here: https://lnkd.in/dyQ2Nt8y Workshop 2, The Power of Words, Register Here: https://lnkd.in/dwWyZDmN #CXLeadership #CustomerService #BrandLove

Continuing our #CX Days 2024 Retrospective: At Europcar Mobility Group, customer-centricity isn't just a value—it’s embedded in everything we do. From diverse roles across our company, we see a strong commitment to putting the customer first, and it’s inspiring to hear these stories firsthand. Throughout CX Days, employees from various functions—not exclusively those in customer service or satisfaction—shared testimonials on how they integrate the customer into their daily work. Whether it’s enhancing a product, refining a process, or adjusting communication, each team is committed to making a difference for our customers. These insights highlight how deeply customer focus is ingrained in our culture at Europcar Mobility Group. We’re all striving to improve and innovate, keeping the customer at the heart of every decision, every project, and every interaction. Thank you to everyone who took part in sharing their experiences and to those who bring customer-centricity to life every day at Europcar Mobility Group. Together, we’re building a better experience for our customers. Special thanks to Stéphane Crasnier Rachel Claudel Gabriel Douteaud Julien Hénault-Jamet Catrena Brimelow Natascha Lauinger Sarah Bessmann Naima Barbosa for these inspiring testimonials ! #CustomerExperience #CustomerCentricity #CXDays2024 #TeamCulture #CustomerFirst

There’s a National #CXDay–because let’s face it, there's a day for everything. So today, we’re celebrating CX that makes a real impact. How are you up-leveling your CX game? Drop a comment below. ⬇️

✨ THANKS: A Gratitude-Based Approach to Exceptional CX ✨ As we gear up for Customer Service Week (7th - 11th October), I’m excited to share my latest blog on how gratitude can transform the way we deliver exceptional customer experiences. In this post, I explore how we can use the T.H.A.N.K.S framework: ➡️ Time for gratitude ➡️ Highlighting positive moments ➡️ Acknowledging contributions ➡️ Nurturing relationships ➡️ Practising kindness ➡️ Savouring the present By embedding gratitude in our CX strategies, we not only foster stronger connections with our customers, but we also create an empowering and appreciative culture within our teams. If you're looking for ways to elevate your customer experience during Customer Service Week (and beyond), this is a must-read! 🔗 https://lnkd.in/eTtVd7_U Let’s make Customer Service Week a time to celebrate, appreciate, and transform our relationships with customers through the power of gratitude. 🙌 #CustomerExperience #Gratitude #CX #CSWeek2024 #Kindness #Leadership #CustomerLoyalty #JerseyCI #THANKS #JimKwik #CustomerService