Claire Boscq , Top 3 Customer eXperience Global Gurus

Claire Boscq , Top 3 Customer eXperience Global Gurus

St. Helier, St. Helier, Jersey
15K followers 500+ connections

About

Simply energizing people and places into prosperity... BizShui Creator, inspiring…

Services

Articles by Claire Boscq

Contributions

Activity

Experience

  • JCX Alliance Graphic
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    United Arab Emirates

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    Jersey

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    Jersey

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    Jersey, United Kingdom

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    Jersey, United Kingdom

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    Jersey - Guernsey

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    Dubai, Dubai, United Arab Emirates

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    Dubai, United Arab Emirates

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    Jersey, United Kingdom

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    Jersey, United Kingdom

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    Jersey, United Kingdom

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    Jersey, United Kingdom

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    Jersey, United Kingdom

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    Jersey

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    Jersey, United Kingdom

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    Jersey, United Kingdom

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    http://www.mspa-eu.org/

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    St Helier

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    Jersey, United Kingdom

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Education

  • Lycee Hotelier & de Tourisme de Nice

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Licenses & Certifications

  • Certified Practioner of NLP

    General Hypnotherapy Standards Council

    Issued

Volunteer Experience

  • Virtual Speakers Association (International)  Graphic

    Board member, Chair Marketing Task Force

    Virtual Speakers Association (International)

    - Present 2 years 6 months

    Education

    It is a pleasure to be part of the The Virtual Speakers Association (International), who is the latest and 17th member association of the Global Speakers Federation.

    VSA International is for Speakers, MC’s, Trainers, Consultants and Experts; anyone who uses their voice on a one to many basis to create revenue.

    Join more than 350 members around the world, to network, support and learn from each others.
    https://vsainternational.org/becoming-a-member/

  • Board Apprentice Graphic

    Non Executive Director

    Board Apprentice

    - Present 9 years

    Economic Empowerment

    I am delighted to be commit to the time necessary to fulfill the duties of an appointed board member on the Board Apprentice Global Board effectively.
    I receive and read board packs, attend board and committee meetings and share the board's views when invited to do so. I attend General Meetings and also participate in board activities that take place outside of meetings.

    The Board Apprentices will have access to recognized Governance workshops alongside existing NEDs during their…

    I am delighted to be commit to the time necessary to fulfill the duties of an appointed board member on the Board Apprentice Global Board effectively.
    I receive and read board packs, attend board and committee meetings and share the board's views when invited to do so. I attend General Meetings and also participate in board activities that take place outside of meetings.

    The Board Apprentices will have access to recognized Governance workshops alongside existing NEDs during their apprenticeship and have a contact person from Board Apprentice for pastoral care.

    The board apprentice concept is one that can run indefinitely to help the right people move forwards by obtaining board level experience. It can be used by companies to mentor and prepare suitable individuals within their organisations.

Publications

  • She is Remarkable

    Creative City

    A collaborative book of powerful stories from 29 inspiring women
    She Is Remarkable is a collaborative book of powerful stories from 29 inspiring women. These authors are spread out between the US, Australia, Lebanon, Jersey, Kuwait, Saudi Arabia and UAE.

    The authors, each from different backgrounds, narrate their life changing experiences in the simplest formats that have the ability to connect with a reader emotionally, spiritually and inspire them. This book is bound to maintain…

    A collaborative book of powerful stories from 29 inspiring women
    She Is Remarkable is a collaborative book of powerful stories from 29 inspiring women. These authors are spread out between the US, Australia, Lebanon, Jersey, Kuwait, Saudi Arabia and UAE.

    The authors, each from different backgrounds, narrate their life changing experiences in the simplest formats that have the ability to connect with a reader emotionally, spiritually and inspire them. This book is bound to maintain its past legacy of previous publications and keep the reader creatively engaged through the chapters while giving a unique feel of empowerment and self-calibration.

    Do or Die..
    I wrote this chapter ‘Do or Die’ in the midth of changing my life totally and starting a new chapter. It required me to confront difficult emotions and memories that I probably wanted to avoid or forget as I lost all my business after 10 years of hard work. It was a time to be honest and vulnerable with myself, a time to face difficult truths about my situation, my life, my business and where I was going next.

    It was also the discovery of new path, the creation of my BizShui™ Method which made me come out of my comfort zone but totally made me feel a sense of being on purpose in life and having a clear sense of direction.

    I wanted those few thousand words to inspiring anyone who is facing difficult trauma to have the courage to take control to transform their lives and find ways to move forward and overcome adversity. Turning emotional and physical chaos into pathways towards well-being, happiness and prosperity.

    This chapter will give the readers hope and inspiration to persevere and take action to change despite fear and doubt. For them to embrace the woo in themselves, to increase inner and outer energy flow and give them practical keys to move from trauma, anxiety, stress and bring towards being healthy, vibrant, happy and ready to live life on purpose.

    See publication
  • BizShui, 9 Keys to Feng Shui your business for success

    Lulu.com

    Enhance Customer Experience Optimize Employee Productivity Increase your Profitability.

    Research from Environmental Psychology, show the interrelationships between people and their physical surroundings, demonstrating how and why our environment impacts our State of Being: our thinking, feeling & behaviour.

    To run a successful business and thrive in your job, career, as a Leader, Manager or an Employee, you need to have a working environment who is going to support you, not…

    Enhance Customer Experience Optimize Employee Productivity Increase your Profitability.

    Research from Environmental Psychology, show the interrelationships between people and their physical surroundings, demonstrating how and why our environment impacts our State of Being: our thinking, feeling & behaviour.

    To run a successful business and thrive in your job, career, as a Leader, Manager or an Employee, you need to have a working environment who is going to support you, not hinder you.

    The BizShui™ Method, helps create better flow in workplaces by integrating a blend of the proven traditional Feng Shui principles, which promote an effective use of, not only your space and materials, but an alignment of the flow of energy, with your own personal state and your business needs.

    Balanced, healthy and harmonious environments mean enhanced customer experience and loyalty, optimized employee well-being and productivity, and increased business growth and profitability.

    See publication
  • The Secret Diary of a Mystery Shopper

    Self-Publish

    NO 1 AMAZON KINDLE BEST SELLER & NEW HOT RELEASE FOR CUSTOMER SERVICE

    True Customer Service Stories through the eyes of a secret shopper:
    The Good, The Bad and The Exceptional…
    I have the best job in the world!
    Wouldn’t you love to get paid to shop??
    Well maybe not everyone would but I have been very privileged to be a Mystery Shopper for the last 11 years and yes I have been paid to get massages, nails done, eat in restaurants and sleep in fabulous hotels but the best part…

    NO 1 AMAZON KINDLE BEST SELLER & NEW HOT RELEASE FOR CUSTOMER SERVICE

    True Customer Service Stories through the eyes of a secret shopper:
    The Good, The Bad and The Exceptional…
    I have the best job in the world!
    Wouldn’t you love to get paid to shop??
    Well maybe not everyone would but I have been very privileged to be a Mystery Shopper for the last 11 years and yes I have been paid to get massages, nails done, eat in restaurants and sleep in fabulous hotels but the best part was that I have been helping businesses improving their service delivery, increase their employees’ engagement and customer loyalty, and grow their profitability exponentially.

    Wouldn’t you like to know what is happening in your organisation when you are not there? Be a fly on wall, and learn how you could improve your service delivery by understanding how your employees delight your customers or not!

    In this book, Claire Boscq-Scott, AKA the Busy Queen Bee, tells the tales of real-life Customer Service Stories, learn how, through the eyes of someone else and setting up a Mystery Shopping programme, you could improve your employee performance, deliver exceptional customer experiences and have a thriving business by taking a customer-centric approach.

    See publication
  • Thriving by Caring

    Lulu.com

    10 business leadership principles for exponential growth in the 21st Century through a Caring Service Culture.
    We are entering a new era. It is time to start evolving into the next phase of higher consciousness, where businesses must be accountable for their people and their environment. Business leaders must start bringing a more caring energy into their businesses.

    In this book, Claire Boscq-Scott, AKA The Busy Queen Bee, outlines her ten strategic leadership principles to…

    10 business leadership principles for exponential growth in the 21st Century through a Caring Service Culture.
    We are entering a new era. It is time to start evolving into the next phase of higher consciousness, where businesses must be accountable for their people and their environment. Business leaders must start bringing a more caring energy into their businesses.

    In this book, Claire Boscq-Scott, AKA The Busy Queen Bee, outlines her ten strategic leadership principles to successful growth through a Caring Service Culture; to start changing the service delivering by bringing more care to everything leaders do, meaning being more compassionate, developing better communication, supporting and engaging their employees; nurturing, valuing and guiding their customers through their journey in a creative and inspiring way at an emotional level.

    Providing an unforgettable experience every time customers walk through your doors must become a necessity and this can only be done by giving employees a place where they can feel a part of, they are engaged and empowered which ultimately will help businesses increase their profit and reach their higher mission.

    See publication
  • Thrive with The Hive

    lulu.com

    In this book, The Busy Queen Bee takes a look at the importance to a successful business of its customers.  She uses a powerful analogy from Nature, describing…
    http://www.thebusyqueenbee.com/services/author/

    See publication

Honors & Awards

  • #1 Woman GLOBAL GURUS #2 World's Top 30 Customer Experience Professionals Global Gurus

    Awarded by Global Gurus

    https://globalgurus.org/customer-experience-gurus-top-30/

    For the last 5 consecutive years, I am deeply grateful to have been nominated as the No 1 Women on the Customer Experience Global Gurus list, and it has helped make an impact a more global audience.

    Making a difference in people’s lives and inspiring them to thrive in their businesses is my ‘raison d’ être’, my why… I really get a buzz to be able help contribute to their success and create a positive influence in their…

    https://globalgurus.org/customer-experience-gurus-top-30/

    For the last 5 consecutive years, I am deeply grateful to have been nominated as the No 1 Women on the Customer Experience Global Gurus list, and it has helped make an impact a more global audience.

    Making a difference in people’s lives and inspiring them to thrive in their businesses is my ‘raison d’ être’, my why… I really get a buzz to be able help contribute to their success and create a positive influence in their world.

    Growing into the speaking industry, as a motivational keynote speaker, has enabled me to touch so many more people and trigger something to get more them to take action. It could be a word, a slide, a dancing move or just a glimpse of on my yellow shoes, seeing the sparkle in the audiences’ eyes is just the most rewarding feeling knowing that they will leave the room enthused, empowered and inspired to thrive.

  • No 1 Amazon BEST SELLER & NEW HOT RELEASE in Customer Service

    Amazon Kindle

    Just amazing to have reach on the launch day of 'The Secret Diary of a Mystery Shopper' it has ranked No 1 Amazon kindle Best Seller & Hot New Release in Customer Service...

    True Customer Service Stories through the eyes of a secret shopper:
    The Good, The Bad and The Exceptional…
    I have the best job in the world!
    Wouldn’t you love to get paid to shop??
    Well maybe not everyone would but I have been very privileged to be a Mystery Shopper for the last 11 years and yes I have…

    Just amazing to have reach on the launch day of 'The Secret Diary of a Mystery Shopper' it has ranked No 1 Amazon kindle Best Seller & Hot New Release in Customer Service...

    True Customer Service Stories through the eyes of a secret shopper:
    The Good, The Bad and The Exceptional…
    I have the best job in the world!
    Wouldn’t you love to get paid to shop??
    Well maybe not everyone would but I have been very privileged to be a Mystery Shopper for the last 11 years and yes I have been paid to get massages, nails done, eat in restaurants and sleep in fabulous hotels but the best part was that I have been helping businesses improving their service delivery, increase their employees’ engagement and customer loyalty, and grow their profitability exponentially.

    Wouldn’t you like to know what is happening in your organisation when you are not there? Be a fly on wall, and learn how you could improve your service delivery by understanding how your employees delight your customers or not!

    In this book, Claire Boscq-Scott, AKA the Busy Queen Bee, tells the tales of real-life Customer Service Stories, learn how, through the eyes of someone else and setting up a Mystery Shopping programme, you could improve your employee performance, deliver exceptional customer experiences and have a thriving business by taking a customer-centric approach.
    https://www.amazon.co.uk/Secret-Diary-Mystery-Shopper-Exceptional-ebook/dp/B08GKWLJGC/

  • #1 Woman GLOBAL GURUS #5 World's Top 30 Customer Service Professionals for 2020 & 2021 & 2022

    GlobalGurus.org

    Very honored to be listed this year #1 Woman GLOBAL GURUS & #5 World's Top 30 Customer Service Professionals for 2020 + 2021 + 2022 via GlobalGurus.org

  • #10 UK Customer Experience Influencer by CXMagazine

    CX Magazine

    Super proud to be listed No 10 UK CX Influencer by the CX Magazine
    https://cxm.co.uk/top-10-cx-stars-profiled-claire-boscq-scott-phil-durand/

  • No 3 Customer service Global Gurus, and First CX woman

    global gurus.org

    Very honored to be listed once again #1 Woman GLOBAL GURUS & #3 World's Customer Service Professionals for 2019 2020 2021 2022 via GlobalGurus.org

  • No 5 Global Customer Service Guru

    GlobalGurus.org

    Absolutely buzzing to be No 5 on the 2019 Top 30 Customer Service Global Gurus
    https://globalgurus.org/customer-service-gurus-30/

  • No 13 Global Customer Service Guru

    GlobalGuru.org

    It is with great honour and immense pleasure that I have attained rank #13 in the Customer Service category for Global Gurus ranking 2018. The Customer Service category site receives over 70,000 visits per month. You can see the list at:
    http://globalgurus.org/customer-service-gurus-30/

  • Shortlisted for the Women in Business Awards 2016 #WIBA16

    Forward Ladies

    FORWARD LADIES ANNOUNCES THE WOMEN IN BUSINESS AWARDS 2016 SHORTLIST
    With a new female prime minister, eight women cabinet ministers, and a new female chair of the Institute of Directors, British politics and businesses are trailblazing for women in leadership.
    And Forward Ladies has announced the shortlist for the 2016 National Women in Business Awards, sponsored by HSBC, which this year has attracted the highest number of entries ever received.
    In announcing the results for London…

    FORWARD LADIES ANNOUNCES THE WOMEN IN BUSINESS AWARDS 2016 SHORTLIST
    With a new female prime minister, eight women cabinet ministers, and a new female chair of the Institute of Directors, British politics and businesses are trailblazing for women in leadership.
    And Forward Ladies has announced the shortlist for the 2016 National Women in Business Awards, sponsored by HSBC, which this year has attracted the highest number of entries ever received.
    In announcing the results for London and the South of England, Griselda Togobo, MD of Forward Ladies said: “This has been a fantastic year for women; we continue to start, grow and run high profile successful companies. We have been surprised and delighted by the number, calibre and diversity of the applications we have received, and look forward to celebrating their success.
    “The award categories are a reflection not only of the types of businesses with which women are involved but also industries which need to attract and encourage young women to join for future growth and prosperity.”
    Debra White Regional Director of Small Businesses for HSBC and judge said: “There was an impressive number of high-calibre entries this year, highlighting the quality of talented businesswomen we have in the UK. These entrants are the future entrepreneurs of our country, with the Forward Ladies event to showcase the best Britain has to offer. HSBC will be supporting them every step of the way to ensure their businesses prosper and thrive in the long term.”
    Other judges included Ajaz Ahmed, the founder of Freeserve, Helen Samuels from United Utilities and Saha Hashemi, founder of Coffee Republic.
    Now in its seventh year, the Awards have grown from being purely regional into one of the most prestigious events in the calendar for professional women. The organisation, founded in 1999, supports women in their professional lives and celebrates and champions the role of women in the workplace.

  • 2014 Finalist IOD UK Final Small & Medium Company Director of the Year

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    On Friday 24th October over four hundred of the UK’s most successful businessmen and women joined us at the Lancaster London Hotel to celebrate UK directors at the forefront of leadership excellence.

    Open to directors across the business spectrum, the prestigious Director of the Year Awards led by the Institute of Directors, gathered a selection of winners from the regional IoD Director of the Year Awards held around the UK, and determined through a comprehensive judging process, the…

    On Friday 24th October over four hundred of the UK’s most successful businessmen and women joined us at the Lancaster London Hotel to celebrate UK directors at the forefront of leadership excellence.

    Open to directors across the business spectrum, the prestigious Director of the Year Awards led by the Institute of Directors, gathered a selection of winners from the regional IoD Director of the Year Awards held around the UK, and determined through a comprehensive judging process, the best in their field.

    http://www.iod.com/connecting/director-of-the-year-awards-2014-content-hub

  • 2014 Finalist in the Small & Medium Sized Enterprise of the Year

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    Finalist in the Small & Medium Sized Enterprise of the Year 2014

    This award is open to any business (excluding not-for-profit organisations) that employs 30 people or less.

    This Award recognises businesses that have successfully implemented a clear business strategy that has delivered strong commercial performance. Entrants will explain how the company has established itself in its market and engaged its workforce in order to grow into a sustainable business. Submissions must…

    Finalist in the Small & Medium Sized Enterprise of the Year 2014

    This award is open to any business (excluding not-for-profit organisations) that employs 30 people or less.

    This Award recognises businesses that have successfully implemented a clear business strategy that has delivered strong commercial performance. Entrants will explain how the company has established itself in its market and engaged its workforce in order to grow into a sustainable business. Submissions must also describe the future growth aspirations of the company and the next steps to be taken in achieving them. Entries should illustrate:

    Development and delivery of a clear business strategy
    Measured profitable growth
    A culture of continuous improvement
    Strong leadership and management
    A commitment to developing your people
    Your environmental and community credentials
    Your future vision for the business

  • 2014 IOD DIRECTOR OF THE YEAR FOR A SMALL ORGANISATION

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    DIRECTOR OF THE YEAR FOR A SMALL ORGANISATION (fewer than 10 employees) Winner: Claire Boscq-Scott, 4 Star Services What the judges say: Claire's hard work, determination and imaginative entrepreneurship have seen her build an organisation that is well used and respected by her clients. She is the self-styled "Queen Bee" of Mystery Shopping and has exported her services to multiple jurisdictions. - See more at:…

    DIRECTOR OF THE YEAR FOR A SMALL ORGANISATION (fewer than 10 employees) Winner: Claire Boscq-Scott, 4 Star Services What the judges say: Claire's hard work, determination and imaginative entrepreneurship have seen her build an organisation that is well used and respected by her clients. She is the self-styled "Queen Bee" of Mystery Shopping and has exported her services to multiple jurisdictions. - See more at: http://www.businesslife.co/BusinessNews.aspx?id=iod-jersey-director-of-the-year-award&utm_source=twitterfeed&utm_medium=twitter#sthash.1oDjvVjU.dpuf

  • Finalist of the 2012 IOD Young Director of the Year Award

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    So proud to have been shortlisted for the second year running...

  • Finalist of the 2011 IOD Young Director and Small Business Awards

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Languages

  • French

    Native or bilingual proficiency

  • English

    Full professional proficiency

Organizations

  • Virtual Keynote Speaker

    Member

    - Present
  • Keynote Women Speaker

    Speaker

    - Present

    Absolutely thrilled to be a member of the Keynote Women Speaker Directory. At KeyNote, our aim is simple: just like you, we want to bring more diversity to stages around the world. We focus on diversity for the simple reason that it increases group intelligence. Unfortunately, a podium without a single woman speaker is much too common – and we are going to change that! https://www.womenkeynote.com/

  • Professional Speaker Association (PSA-UK)

    Professional Speaker

    - Present

    The Professional Speaking Association (PSA) was launched in January 1999 as a professional body for those engaged in speaking professionally with two fundamental goals - to help speakers to Speak More and Speak Better. https://www.thepsa.co.uk/

  • Customer eXperience Professional Association CXPA

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    - Present

    Thrilled to have become a member of the Customer eXperience Professional Association. https://www.cxpa.org/

  • Jersey Chamber of Commerce

    Member of the Retail & Supply Committee

    - Present

    http://www.jerseychamber.com/home

  • Mystery Shopping Providers Association MSPA Europe

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    - Present

    http://www.mspa-eu.org/en/

  • Institute of Customer Service

    Member

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    https://www.instituteofcustomerservice.com/

  • Jersey Hospitality Association

    Member

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    http://www.jerseyhospitality.com/

  • Guernsey Chamber of Commerce

    Member

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    http://www.guernseychamber.com/

  • Whiteley Association

    Member

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    http://www.whiteley.org.je/

  • 745BreakfastClub

    Member

    http://www.745breakfastclub.com/

  • Chartered Institute of Marketing

    Member

    https://www.cim.co.uk/Login.aspx?ReturnUrl=%2fMyCIM%2fHome.aspx

  • Immediate Impact

    Member

    http://www.immediateimpact.je/

  • Institute of Director

    Member

    http://www.iod.com/

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