Raluca Paduraru’s Post

A customer-centric culture does three things that make it possible to deliver a great experience First, a customer-centric culture makes every employee feel appreciated and recognized for their customer experience delivery The second way that customer-centric culture is critical to customer experience delivery is that it inspires employees and gives them empathy for customers. Third, a customer-centric culture empowers employees to confidently, autonomously serve customers

Our Customers are the center of our business, so we need to focus on them now and always. This is a great course: “Customer Experience Strategy: Build a Customer-Centric Culture". Check it out: https://lnkd.in/etv3e-4D #customerexperience #organizationalculture.

Just finished the course “Customer Experience Strategy: Build a Customer-Centric Culture”

Just finished the course “Customer Experience Strategy: Build a Customer-Centric Culture” by Sam Stern! Check it out:  #customerexperience #organizationalculture.

Just finished the course “Customer Experience Strategy: Build a Customer-Centric Culture” Check it out: https://lnkd.in/evYXtw74 #customerexperience #organizationalculture.

"Customer Experience" lies at the heart of every business and is a critical service differentiator. Embedding CX into the organization's culture makes it every employee's responsibility to keep customer experience at the “CENTER” of all business and operational decisions. Ultimately, it's the quality of this experience that drives company growth, increases revenue, and opens new opportunities.   What is your opinion on the key areas companies should focus on when developing their service and experience strategies? I look forward to hear different perspective.   #Zong#ServingfromtheHeart

Just finished the course “Customer Experience Strategy: Build a Customer-Centric Culture”  

Just finished the course “Customer Experience Strategy: Build a Customer-Centric Culture” by Sam Stern!

Celebrate National CX Day Let’s begin by defining the #customer_experience. (CX) is the concept that all of the touchpoints between a business and its customers contribute to the customer's overall impression and emotional connection to the business. This connection is a critical factor in driving customer retention and net promoter score improvements over time What: CX day established in 2013 by the Customer Experience Professionals Association (CXPA). It’s a global celebration of the companies and professionals that create great customer experiences. When: The first Tuesday in October. This year was October 1st Why: It’s an ideal time to raise awareness, promote involvement, and express gratitude to those who make customer excellence possible. And it’s an opportunity to show others how committed you are to giving them top-notch service. Who: Everyone in the organization should celebrate this day because each one job impacts the CX in somehow, from frontline to back office, impacts customer experiences and company perception. Happy CX Day🤍

Just finished the course “Customer Experience Strategy: Build a Customer-Centric Culture” by Sam Stern! Great food for thought and actionable insights.  Thank you @karyssadittmann for sharing and doing the same here for others who may be interested. Check it out: https://lnkd.in/eqVcPMw9 #customerexperience #organizationalculture.