Experience Investigators

If you're asking customers a lot of questions and you're not prepared to take action on their responses, then you're wasting their time. Here's how you can harness customer feedback to transform customer journeys. https://lnkd.in/gfFKSe8p NICE #CustomerFeedback #CustomerJourney #Omnichannel

The CXI Flight School was designed to empower CX leaders just like Eric to speak the language of business results while delivering exceptional customer experiences. In CXI Flight School, you'll learn how to connect your customer experience goals to your company's overall metrics and KPIs, ensuring that your efforts directly contribute to business success. You'll master how to communicate the impact of CX in a way that resonates with leadership, gaining the traction and resources needed to advance your initiatives. With actionable strategies at your disposal, you'll be equipped to turn CX insights into real business growth, positioning yourself as a CX leader who drives meaningful change. If you're ready to gain the tools, confidence, and buy-in to make a real difference in your organization, CXI Flight School is for you. Let's take your CX leadership to new heights! ✈️ 👉 Learn more and enroll today: CXI Flight School ✈️https://lnkd.in/g7iEmddk #CustomerExperience #CXLeadership #CXStrategy #BusinessGrowth #CXIFightSchool #LeadershipBuyIn #KPIs #CustomerSuccess #ExperienceInvestigators

It's the fourth quarter! Do you know where your metrics are? We're down to the last few days of the year…are you ready to level up for 2025? One measurement to consider is Customer Lifetime Value (CLV)—the total revenue you can expect from a customer over the entire duration of your relationship. CLV can help: ▶️It helps You make smarter marketing and sales decisions. ▶️Reveal which customer segments are most profitable. ▶️ Decide how to invest in strategies that maximize customer retention and ROI. Use our Customer Lifetime Value & Key Metrics Calculator to quickly determine your CLV and other key metrics. With this knowledge, you can focus on strategies that drive long-term growth and improve customer loyalty. 💼 👉 Calculate your CLV today: https://lnkd.in/e-ndkDHd Let's finish the year strong with insights that fuel success! 🚀 #CustomerExperience #CLV #CustomerLifetimeValue #BusinessMetrics #CustomerSuccess #CXMetrics #Q4Success #ExperienceInvestigators #BusinessGrowth

Want to make meaningful progress and avoid reacting to every urgent fire in your organization? 💡A Customer Experience Strategy Success Statement is a powerful tool that helps you align your organizational and leadership goals so you don't just manage what's urgent – you drive what's important. #CustomerExperience #CXLeadership #Prioritization #StrategicImpact #LeadershipGoals #SuccessStatement #BusinessStrategy #CXMatters #FocusOnWhatMatters

Immersive CX has the potential to be a game-changer for customers in 2025. Check out this CX Network article to read Jeannie Walters, CCXP, CSP's thoughts on how AR and VR tech can give organizations the chance to connect with their audiences on a deeper level! https://lnkd.in/gJGgg_7X #CX #CustomerExperience #AR #VR #technology

When we talk about customer journey mapping, it's not just a step-by-step outline of touchpoints—it's a chance to truly understand the emotions and motivations driving customer actions. One powerful way to break through the noise is to start using "I" statements from the customer's perspective. This helps you step out of your company's mindset and into the shoes of your customers. 💡 What is the customer thinking, feeling, and doing at every point of their journey? 💭 I am thinking… 💭 I am feeling… 💭 I have a need… These "I" statements bring clarity and help us innovate in new, exciting ways. Once we focus on what the customer truly wants to experience, we can start innovating in a whole new way that serves both them and the business. And you've heard me say this before! Yes, it all starts with your mission. Tie it to your success strategy, and let the customer journey map guide you. From there, you'll have a clear idea of how to deliver real value—both to the customer and your organization. 🚀 Empathy + Strategy = Customer-Centric Innovation 🚀 How are you using journey mapping to truly connect with your customers? #CustomerExperience #JourneyMapping #CXInnovation #CustomerFirst #EmpathyInAction #CustomerJourney #ExperienceStrategy

As we approach the end of the year, it's the ideal time to pause, reflect, and plan for the future! Whether you're reviewing your Customer Experience (CX) strategy, assessing team performance, or setting goals for the year ahead, thoughtful reflection is key to making informed decisions that drive success. 🌟 To help guide your reflection and planning, we've created a Reflection & Planning Questionnaire designed to help you evaluate what worked, what didn't, and how you can improve your CX efforts in the year ahead. 📋 Let's make 2025 your best year yet by building on the successes of 2024 and addressing areas for growth. Start your reflection today! 😌 👉 Download your Reflection & Planning Questionnaire here: https://lnkd.in/g9SJAm3t #CustomerExperience #CXStrategy #YearEndReflection #BusinessPlanning #CXSuccess #Leadership #ExperienceInvestigators #GoalSetting #2025Planning

We're often so caught up in meeting internal demands and managing limited resources that we overlook understanding our client's needs. Building trust and managing needy clients doesn't happen overnight; it requires empathy, proactive communication, and a continuous commitment to delivering exceptional customer experiences. The secret to more effective client management is proactively addressing their needs before they become overwhelming. (Sometimes this is easier said than done!) This episode of the Experience Action podcast aims to empower you to achieve precisely that. 👉 https://lnkd.in/gxMpqpxk And remember, implementing these strategies is a journey, not a quick fix. 🛣️

Looking for some help to improve your #CustomerExperience strategy? Swipe 👉 for some questions that Jeannie Walters, CCXP, CEO and founder of Experience Investigators, has already answered in the Experience Action podcast. Get inspired and discover valuable insights to improve your #CX skills! We know you have unique objectives in your CX role - now's the time to get answers and exceed them! Ask away! Engage directly here >> http://askjeannie.vip/

🔥Got burning questions about Customer Experience (CX), Employee Experience, leadership, or teamwork? We want to hear from YOU! 🔥 On the Experience Action Podcast, we dive deep into YOUR questions to turn CX challenges into actionable insights. Whether you're curious about improving customer journeys, fostering better employee engagement, or leading with impact, we're here to help you find the answers. ✅ Submit your question here: askjeannie.vip ✅ Listen to the podcast for expert insights: experienceactionpod.com No question is too big or too small! We're excited to hear what's on your mind and feature YOUR question on an upcoming episode. Let's take action together! #CustomerExperience #ExperienceAction #AskJeannie #Leadership #EmployeeExperience #Teamwork #CXTips #Podcast