Bobby Linsley’s Post

Ready for a landmark moment? ⛰️ Announcing the launch of our very first virtual Customer Experience Summit, July 10! Smashing your CS strategies on the regs, but looking to add a sprinkle of CX secret sauce? Great news. We’ve got just the thing, and your registration is totally free. 🎟️ Unlock the secrets to staying ahead in the ever-evolving CX landscape with insights from senior leaders at RingCentral, Nielsen, Oracle, Entain, and many more. Look forward to an enriching day filled with: 💡 Insights from 8+ of the sharpest CX minds worldwide 📊 Deep dive into the hottest trends in the industry 🔥 Answers to your burning questions, tailored just for you 🤝 Collaboration with 800+ peers to conquer those shared challenges Personalize your experience by handpicking talks that align with your specific goals and fit into your busy schedule. We’ve got you (and your team) covered. 😉 Secure your free ticket now 👉

Think you've seen it all in CX? The 10th anniversary of the Gulf Customer Experience Awards™ is just around the corner, and this isn't just another awards program; it's where the Gulf's most inspiring customer experience stories take centre stage. From engaging presentations at the Finals to the judges' insightful 'behind the scores' discussions, every moment is crafted to celebrate and elevate CX excellence. At the gala GCXA '25 Ceremony that will follow, you'll celebrate your achievements, connect with the region's CX leaders, and gain insights that will shape the future of customer experience. Need support? Whether it's selecting the right category or perfecting your presentation, our Awards Consultant, Ikrimah Fuqha, is ready to assist. To ensure the transparency we're known for, explore our resources pack (link in comments) for details on criteria, dates, and everything you need to succeed. 💡 Let's celebrate the past, present, and tomorrow of CX together! #customerexperience #cx #gulf #resources #enternow

"The actionable insights gleaned from the Customer Experience Live Show Middle East 2024 are poised to catalyse real-world transformations and steer organisations towards sustainable growth and elevated CX". Learn more about the event below. https://lnkd.in/dG9mWwcK

🔦 Session spotlight for the free, virtual Customer Experience Summit, July 10. Crafting customer-centric cultures: Building the ultimate CX dream team with Jeff Kinsel, Head of Customer Experience at 12twenty. Creating a customer-centric culture is essential for delivering exceptional customer experiences. This session explores the foundations of building a dedicated CX dream team that puts customers at the heart of every decision. Gain insights into recruiting and nurturing talent, fostering a collaborative environment, and implementing best practices that drive customer satisfaction. Industry leaders will share proven strategies for aligning your team's goals with customer needs, enhancing communication, and promoting a culture of continuous improvement. Learn why it's not just the CX team that needs to be customer-centric; this mindset should be rolled out across every department in the business. Join us to learn how to transform your organization into a powerhouse of customer-centric excellence. Grab your pass: https://lnkd.in/eqeQgnUF

🔦 Session spotlight for the free, virtual Customer Experience Summit, July 10. Crafting customer-centric cultures: Building the ultimate CX dream team with Jeff Kinsel, Head of Customer Experience at 12twenty. Creating a customer-centric culture is essential for delivering exceptional customer experiences. This session explores the foundations of building a dedicated CX dream team that puts customers at the heart of every decision. Gain insights into recruiting and nurturing talent, fostering a collaborative environment, and implementing best practices that drive customer satisfaction. Industry leaders will share proven strategies for aligning your team's goals with customer needs, enhancing communication, and promoting a culture of continuous improvement. Learn why it's not just the CX team that needs to be customer-centric; this mindset should be rolled out across every department in the business. Join us to learn how to transform your organization into a powerhouse of customer-centric excellence. Grab your pass: https://lnkd.in/eB-HsjP2

🔦 Session spotlight for the free, virtual Customer Experience Summit, July 10. Crafting customer-centric cultures: Building the ultimate CX dream team with Jeff Kinsel, Head of Customer Experience at 12twenty. Creating a customer-centric culture is essential for delivering exceptional customer experiences. This session explores the foundations of building a dedicated CX dream team that puts customers at the heart of every decision. Gain insights into recruiting and nurturing talent, fostering a collaborative environment, and implementing best practices that drive customer satisfaction. Industry leaders will share proven strategies for aligning your team's goals with customer needs, enhancing communication, and promoting a culture of continuous improvement. Learn why it's not just the CX team that needs to be customer-centric; this mindset should be rolled out across every department in the business. Join us to learn how to transform your organization into a powerhouse of customer-centric excellence. Grab your pass: https://lnkd.in/euw4Vu32

Great customer experience is crucial to building strong brands and ongoing relationships. No matter how amazing your #Marketing is, it's unlikely to overcome a bad personal experience with the product or service. Delivering great #CX requires blueprinting, strategizing, designing, training, implementing and #tracking...it's a truly end-to-end cross-functional set of steps and stakeholders. Let us help you at each step of the way.

🔦 Session spotlight for the free, virtual Customer Experience Summit, July 10. Crafting customer-centric cultures: Building the ultimate CX dream team with Jeff Kinsel, Head of Customer Experience at 12twenty. Creating a customer-centric culture is essential for delivering exceptional customer experiences. This session explores the foundations of building a dedicated CX dream team that puts customers at the heart of every decision. Gain insights into recruiting and nurturing talent, fostering a collaborative environment, and implementing best practices that drive customer satisfaction. Industry leaders will share proven strategies for aligning your team's goals with customer needs, enhancing communication, and promoting a culture of continuous improvement. Learn why it's not just the CX team that needs to be customer-centric; this mindset should be rolled out across every department in the business. Join us to learn how to transform your organization into a powerhouse of customer-centric excellence. Grab your pass: https://lnkd.in/e9_xGZNQ

No need for a complete CX overhaul—customer experience improvement is a game of inches, not yards, according to Blake Morgan. Blake shares why teams should enhance their CX by making incremental improvements rather than scrapping their CX strategies and starting over. Watch the on-demand webinar for more of the latest CX tips from Blake: https://lnkd.in/gfzyqrHB.

🔦 Session spotlight for the free, virtual Customer Experience Summit, July 10. Crafting customer-centric cultures: Building the ultimate CX dream team with Jeff Kinsel, Head of Customer Experience at 12twenty. Creating a customer-centric culture is essential for delivering exceptional customer experiences. This session explores the foundations of building a dedicated CX dream team that puts customers at the heart of every decision. Gain insights into recruiting and nurturing talent, fostering a collaborative environment, and implementing best practices that drive customer satisfaction. Industry leaders will share proven strategies for aligning your team's goals with customer needs, enhancing communication, and promoting a culture of continuous improvement. Learn why it's not just the CX team that needs to be customer-centric; this mindset should be rolled out across every department in the business. Join us to learn how to transform your organization into a powerhouse of customer-centric excellence. Grab your pass: https://lnkd.in/eMgBPXwV