Hilary DeCamp’s Post

Come join us on November 13th at 2:15 PM at DCX Summit 2024! Our can’t-miss session, "From Cuts to Growth: Transforming CX Into Measurable ROI in a Cost-Cutting World," led by InMoment’s Radi Hindawi, will give you the tips on how you can turn CX initiatives into real business results.  Key takeaways from this session:   📉 How to drive CX impact in times of budget cuts   📊 Proven ways to link CX improvements directly to ROI   🔄 Tactics to balance cost-efficiency with customer satisfaction  If you’re looking to justify CX investments and show measurable growth, this is the session for you! Learn more https://lnkd.in/eKEmQjhy

🔮 You don’t need a crystal ball to see what’s ahead for CX in 2025... You've got our annual CX trends report instead 😉 Read our strategy guide to find out the 5 biggest CX trends you can’t afford to miss next year: https://lnkd.in/ed_mkwWD

Break through the ever-evolving intricacies of the CX world by supercharging your Customerverse - a world where interaction is designed to meet customer expectations seamlessly. Read our blog written by Priyambad Pattanayak, Product Marketing Director: https://ow.ly/rCkS30sI1xr

Curious about the challenges senior executives are facing in the world of customer experience? Discover the road to CX success, in GDS Group's very first CX summit of 2024, where industry leaders, visionaries, and experts will converge, in a dedicated movement to pave the road to transformation. Discover the event: https://ow.ly/I9Qh30sAAEA

Ready for a landmark moment? ⛰️ Announcing the launch of our very first virtual Customer Experience Summit, July 10! Smashing your CS strategies on the regs, but looking to add a sprinkle of CX secret sauce? Great news. We’ve got just the thing, and your registration is totally free. 🎟️ Unlock the secrets to staying ahead in the ever-evolving CX landscape with insights from senior leaders at RingCentral, Nielsen, Oracle, Entain, and many more. Look forward to an enriching day filled with: 💡 Insights from 8+ of the sharpest CX minds worldwide 📊 Deep dive into the hottest trends in the industry 🔥 Answers to your burning questions, tailored just for you 🤝 Collaboration with 800+ peers to conquer those shared challenges Personalize your experience by handpicking talks that align with your specific goals and fit into your busy schedule. We’ve got you (and your team) covered. 😉 Secure your free ticket now 👉

In this episode of CX Cast, Forrester invited Chris Lipman, Chief Customer Experience Officer at e&. Together, we delve into the nuances of leveraging Net Promoter Score℠ (NPS) to not only measure loyalty but also drive meaningful business results. We’ll investigate the following questions:   - Why choose NPS?   - How can NPS be implemented as a system?   - What is the connection between NPS and business performance?   - What’s the best way to secure stakeholder buy-in for NPS initiatives? 

Join us as we explore the opportunities and growth in South Africa's CX delivery hub in our upcoming webinar. Discover how HGS is leading the way in customer experience excellence.

In this on-demand webinar, Samsung Electronics Benelux's Senior Customer Care leader shares tips to: identify and implement key CX initiatives adapt to changing customer and employee preferences, and empower your teams.

There is power in the experiences you provide. An experience is a moment that shifts the way a person feels. It's time you transform your CX from Transaction to Interaction l from Service to Experience. Why? Because 79% of customer's will leave you for the competition because of a better experience. Learn how to elevate the experience you provide at the Power of Experience Workshops in Southern California and Toronto! Find out more here https://lnkd.in/g_bSbanM

Your employees will do a great job and care more about your customer outcomes if they understand your companies purpose and strategy. It's even better if your employees feel part of it, they understand how their role fits in and how they can contribute to the overall success! If you have silo teams, remote teams, a disconnect between your leaders and employees, issues with your culture or customer outcomes- we have the perfect event for you to come to - would you like to join? Join Leonie for ‘Infusing CX & Culture’ where you will have a discussion about; Strategic Alignment: How shared goals deliver exceptional experiences Friday 12th April 9.30-10.15am Dive into the importance of strategic alignment when delivering outstanding service and unforgettable customer experiences. Our discussion will explore best practices and hands-on activities which will not only boost your organisation’s commitment to customer satisfaction but also enrich your overall experience for your employees. It will be a great way to start your Friday morning! To register please simply CLICK the link; https://rfr.bz/ll63kbq