InMoment

We are thrilled to announce Henkel as an InMoment client! 🌟 This collaboration marks a significant milestone in Henkel's journey towards becoming a more customer-centric, data-driven organisation. Henkel's ambitious transformation aims to optimise the entire customer journey by leveraging InMoment's cutting-edge technology and expert services. Together, we will harness continuous feedback from customers, driving business growth and creating sustainable value for all stakeholders. Learn more about how Henkel is leveraging VoC to optimise the customer journey. https://hubs.li/Q02Y75Ct0 #CustomerExperience #CX #VoiceOfCustomer #VoC #Henkel

Is Your Insurance Brand Missing Out on Millions? 💸 In a recent InMoment Market Pulse, we uncovered a major trend: younger generations expect seamless, real-time interactions across digital channels. Are you meeting the mark? 🌐 👀 Trend #1: Digital-First Insurance Customers now expect fast, AI-driven solutions for claims, questions, and resolutions—seconds, not minutes. We recently helped a top insurer identify $3.2M at risk due to outdated processes, transforming potential loss into growth. Is your brand ready to compete? 🌱 Trend #2: Evolving Customer Needs Static surveys can’t keep up. Today’s customers are dynamic and demand more, especially in times of crisis. With Smart Summary, we analyze real-time, non-survey data to anticipate needs—before customers ask. 👥 Trend #3: Retaining Talent with Impactful Training High turnover costs more than money. Losing experienced agents means losing trusted relationships. At InMoment, we use insights from every interaction—chat, calls, and social—to create training programs that boost service quality and retention. Ready to turn these insights into action? Let’s chat about how InMoment can help you stay ahead, retain customers, and drive growth in 2025. 📈✨ 👉 https://lnkd.in/ei_UyFhG #Innovation #DigitalTransformation #Insurtech #AI #CustomerExperience #FutureOfInsurance #DataAnalytics #EmergingTrends #EmployeeEngagement

What’s really driving employees to stay—or go? 🤔 The latest trends in #EmployeeTurnover might surprise you. Our latest InMoment Market Pulse digs into thousands of data points across surveys, reviews, and social signals to reveal insights that challenge traditional thinking on employee retention. Here’s what we found: 🔑 1 in 3 employees would consider staying if their company offered Earned Wage Access (EWA). 💵 Why it matters: EWA gives employees access to part of their wages before payday, reducing financial stress and building loyalty. This simple benefit is becoming a powerful way to boost retention. 🧠 1 in 5 employees say mental health support would strengthen their commitment. Mental health resources, like #CBT and regular engagement opportunities, are now essential. Companies creating supportive environments see more engaged teams. 📈 80% of employees expect clear career development and upskilling paths. 🌱 Growth isn’t optional anymore. Structured advancement paths are proving key for boosting #Retention and engagement. 🧐 See Real Results: A recent InMoment client saved over 💲3 million by enhancing employee and top talent strategies with our AI-powered Journey Solutions, achieving significant cost reductions and a more motivated workforce. Ready to transform your employee experience and keep your top talent? Let’s chat about how InMoment can help you get there. 🚀 👉 https://lnkd.in/epmbHy5q

🎯Excited to announce InMoment's new AI-powered Active Listening Agents! Our latest innovation is transforming how brands collect and understand customer feedback. Traditional surveys often miss the full story. Our AI-powered Active Listening technology uses secure, privately-hosted LLMs to engage customers in real-time conversations, dramatically reducing survey fatigue while uncovering deeper insights. The results speak for themselves: 💬 2.4x more actionable responses 📊 70% more detailed feedback per question 🔍 54% more topics identified for improvement opportunities 💡 24% increase in customer intent insights Ready to revolutionize your feedback process? 🚀 Learn more and see how InMoment is unlocking the power of AI to drive better customer experiences. 👉 Read more on our blog and start transforming your CX program today! https://lnkd.in/dV_ZtrUK #CustomerExperience #Surveys #AI #CX #Innovation #CustomerFeedback #VoiceOfCustomer #ExperienceImprovement #InMoment #SurveyOptimization #ActiveListening #GenerativeAI #Feedback

🚀 Ready to elevate your B2B acquisition and retention strategies? In our latest InMoment Market Pulse, we analyzed data from surveys, reviews, and key customer signals to uncover game-changing opportunities for B2B companies in project-based industries like construction, engineering, architecture, and more. Here’s what we found: 🔄 Boost efficiency: Companies leveraging AI-powered automation are cutting repetitive tasks by up to 40%, driving higher productivity and client engagement while slashing internal costs. 🚨 Reduce churn: By proactively monitoring customer health and journeys, companies can cut churn by over 34%. One client used our Smart Summary solution to protect over $15M in revenue at risk. 💬 Close the loop on feedback: Responding to customer feedback within 24-48 hours boosts retention by 8.5%. Integrating data from chat and call center interactions empowers agents to consistently exceed expectations. 💡Are you ready to turn insights into growth? Let’s chat about how InMoment can help you unlock measurable results. 👉 https://lnkd.in/gUDicMQR #B2B #CustomerSuccess #AI #Retention #Acquisition #MarketShare #Construction #Engineering #Architecture #ProductDesign #InMoment #MarketPulse #Growth

📢 What better way to kick off the week than with another product launch to help brands understand their current and future customers better (and faster!) than ever before! 🚀 With AI-powered recommendations, competitor review data ingestion, and individual speaker insights from customer conversations—it’s time to take your integrated CX program to new levels. 🔎 To take a closer look at these advancements, check out the highlights here: https://hubs.li/Q02SlkPb0

Happy #CXDay2024 to all of our clients, employees, partners, and of course other solution providers that drive the customer experience industry forward! At InMoment we're grateful for the opportunity to be part of the most exciting industry in the world. 🌎 Here's to always putting customers first by listening to what they have to say, understanding where to focus to have the biggest impact, and taking informed actions that improve customer and business outcomes. Or what we call... #IntegratedCX 🤝

📊 In their latest article for AI Business, InMoment EVP of AI Products Jeff Catlin and Chief Scientist Paul Barba explore how AI and LLMs could eventually help automate how companies connect and share data across their organizations and potentially save billions of dollars and countless resources. Full article here: https://hubs.li/Q02Rj_Tr0 The leaders see great potential for AI to address a significant challenge in B2B software work, including much of what we help our customers do at InMoment. It's an unspoken understanding in our industry that data integrations between systems are the hardest and often most time consuming part of any project. #AI #DataIntegration #Innovation #CX #EnterpriseIT

🏆 Exciting news! We were honored to receive an ICX Elevate Award at the Interactive Customer Experience (ICX) Summit in Charlotte, NC! The awards program aims to inspire and educate companies on how technology can be used to create exceptional customer experiences and to recognize those who are leading the way. 🤝 InMoment was recognized for our work with long-term partner Jack in the Box which leverages digital listening and advanced AI to enable convenient and personalized customer experiences across touch points. 🙌 Jack in the Box Guest Feedback Specialist Adriene F. joined our Enterprise Sales Director Matt Fankhauser at the summit. 📸 Check out pics from the event below and read the full case study for more about our work with Jack in the Box here: https://lnkd.in/g7a8fsrE #CustomerExperience #ICXSummit #CX #AI 

🚀 Exciting news! Our EVP of AI Products, Jeff Catlin, has penned an article for the Forbes Technology Council on the crucial role of Natural Language Processing (NLP) in responsible AI deployment for businesses. In this piece, he explores: 🧠 Why NLP is a natural platform for deploying AI capabilities 📊 How NLP ensures consistency and cost-effectiveness in AI implementation ⚖️ The balance between cutting-edge LLMs and traditional NLP techniques 💼 Real-world applications of NLP in understanding market, customer, and employee needs As AI reshapes the business landscape, learn why NLP might become a cornerstone of your company's AI and CX strategy. 🔮 Read the full article here: https://lnkd.in/g3t5jna7 #AI #NLP #CX #InMoment #LLMs