Do you know how experience impacts loyalty? That's just one of the topics Andrew Custage and Stacie Parr cover in Brand Loyalty By the Numbers. If you're interested in learning more, check out the full episode on Exp Now: https://bit.ly/40OsbrW
Medallia
Software Development
Pleasanton, California 126,492 followers
About us
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment.
- Website
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http://www.medallia.com
External link for Medallia
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- Pleasanton, California
- Type
- Privately Held
- Specialties
- Customer Experience Management, Technology, Business Intelligence (Data/Text Analytics), Enterprise Feedback Management, Social Media, Text Analytics, Employee Experience, Social Listening, SaaS, Customer Feedback, Employee Experience, and Contact Center
Locations
Employees at Medallia
Updates
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Looking to boost loyalty but not sure where to start? Curious about the best approach to building stronger customer connections? We’ve got you covered. Introducing our Loyalty Launchpad — a carefully curated compilation (say that three times fast!) of resources for CX professionals like yourself to better understand what drives loyalty, its impact on the bottom line, and how you can hit the ground running with improving loyalty and retention for your business. Visit the hub: https://bit.ly/3AH5yek
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Today we’re kicking off our 6th annual Global Week of Giving (GWG)! 🌎 GWG is our tradition of giving back across our global footprint and showcasing how Medallians live our values: “Value People” and “Embrace a Growth Mindset.” It’s also a proven way to increase retention, foster a sense of belonging, and create a more meaningful employee experience at Medallia. Check out our findings!
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What a good looking boat! Amazing that one person, Pip Hare, is going to navigate that around the planet. We are proud to be your partner in this incredible journey.
With one day to go until the race starts, it was amazing to welcome the Medallia team onboard for a boat tour ahead of Pip's solo sail around the 🌏 Stay tuned for more information on how to follow the race 🏁 #VendeeGlobe #solosailing #offshoresailing #oceanracing #IMOCA
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Bon voyage Pip! Join us in wishing Pip Hare good luck as she prepares to set sail on her Vendee Globe journey! Be sure to follow along: https://bit.ly/3YFgxgb
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We view social and environmental impact just as we do our software – as an aspect of business in which we must strive for continuous improvement. We are minimizing our environmental impact by annually tracking our carbon footprint, utilizing efficient cloud operations, using data centers operating on renewable energy, and maintaining sustainable offices with a remote-first work culture. ♻️
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2025 is just around the corner, which means right now is the time to mitigate cognitive overload and career stress, so you can leave those worries in 2024. Jennifer Franklin, Medallia VP of Product, shares tips on how you can achieve a stress-free 2025: https://bit.ly/3UzYeaQ
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Welcome back to All Things Experience! This week, we’re diving into Victoria Harrell's guide on how market research can make CX insights more actionable, Simon Robinson’s tips for building a customer lifecycle strategy, and how to use AI to drive personalized customer interactions at scale. Ready to elevate your CX and EX? Explore these insights and bring fresh value to your strategy!
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Happy Halloween 🎃 Tomorrow starts the whirlwind that is the final few months of the year. According to Medallia Market Research from Andrew Custage, many have already started their gift shopping by the end of October. We're wondering, have you started?
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