We're thrilled to share details of our partnership with Slalom UKI in delivering best-in-class customer outcomes through the launch of our GenAI chat assistant, Airi. Read all about it here: https://lnkd.in/eAmG4Cpc
Jaja Finance
Financial Services
London, England 8,646 followers
Make Simple #jajayourlife
About us
Jaja is on a mission to redefine and simplify the credit card experience, giving people more time to do the things they love. It’s in our DNA. If things are complicated, we fix them. We Make Simple. We’ve created a simple-to-use app and online service, to simplify how people manage their money in an ever-increasing world of self-fulfilment. We believe in giving our customers the freedom of get things done effortlessly, when and wherever they want. Jaja is rooted in simplicity and is what drives us every day. Find out more about the Jaja card visit jaja.co.uk #jajayourlife PARTNERSHIPS We’re not just stopping with our own credit card. We’ve built a technology platform which enables us to bring life to credit cards and financial products from a range of partner businesses. Applying the Jaja Magic to other brands helps us to ‘make simple’ for even more customers. We create both co-branded credit cards and co-branded payment solutions for our partners. Find out more about our partnerships: https://jaja.co.uk/business/ CAREERS The Jaja Magic is in the mix of our people. We’re committed to designing brilliantly simple and liberating products. To do this, we’ve built a talented team of problem solvers, proven innovators and finance experts. We’re expanding, fast. And we’re looking for great people to help us continue our vision and shape the future. Find out more about our positions here: https://jaja.co.uk/careers/
- Website
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http://www.jaja.co.uk
External link for Jaja Finance
- Industry
- Financial Services
- Company size
- 51-200 employees
- Headquarters
- London, England
- Type
- Privately Held
- Founded
- 2016
- Specialties
- Credit Card, Technology, Sharing Economy, FinTech, Consumer Finance, Digital Marketing, Growth Hacking, Social Community Management, Data Science, Big Data, Product Management, Project Management, Product Design, UX/UI Design, Quality Assurance, Software Development, Technology, Operations, Customer Services, Credit Risk, Compliance, and Legal
Locations
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Primary
Get directions
27 Old Gloucester Street
London, England WC1N 3AX, GB
Employees at Jaja Finance
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Gellan Watt
💥 Building the world’s best Brands and Agencies // Top Ten Agency Founder EXIT // Creative + Brand Strategy // NED + Board Advisor // Chairman // M&A
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Carl Bryant
Technical Business Analyst at Jaja Finance
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Barry Jarman
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Jacob Piotrowski, CSM
Scrum Master | Coach | Founder of BitcoinWalk
Updates
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Our CIO, Wayne Cavanough, joined Amazon Web Services (AWS) and Mayur Udernani to talk innovation, being the one of the first UK fintechs to launch a GenAI chat assistant on Anthropic’s Claude 3 model and the challenges it brought around its build and execution. Now six months in, ‘Airi’ continues to exceed expectations with reduced customer response times by 90% while resolving over 30% of general enquiries.
Successful business outcome is the best proof of sucess of a technology... It was my pleasure to share the stage last month with Wayne Cavanough, CIO of Jaja Finance and talk to an enthusiastic audience on opportunities, challenges and ability to deliver meaningful business outcome using Amazon #Bedrock and Anthropic #Claude3 models. He walked the talk with an example of one of the earliest GenAI implementations in UK fintechs in Customer service space - reducing customer response time by 90% (Link in comments) Super platfrom by Bruce McKee, Steven K F., Shubhankar Sumar on GenAI Launchpad to help customers on their path to production and business value and Eric Nelson for supporting for this event Sarah Elliott Kitty Dwyer Daisy McDowell Mark Dunleavy Mike Rizzo Adrian Roberts Anastasia Tzeveleka Christian Leiva Beltran Simon Treacy Tom Sainsbury Jon Hammant Adam Fairhead Gabrielle O'Gara Anna Notman Mehran Nikoo Farhin K. Mónica Lora Kathryn Standish Mark Roy Girish Arunagiri Eduardo Ordax Frances Pye Kate Jensen #genAI #Bedrock #FinTech #Claude
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Our Chief Analytics Officer, Mahesh Bharadhwaj, took to the stage at this morning’s Fintech Talents to talk about personalising the customer experience and what the future holds for AI, and in our case, the financial services and lending industry. Delving into the pain points of everything AI, personalisation, infrastructure, embedded finance and regulation (to name but a few), the panel debated on the priorities of AI, what the customer needs and wants, and what that will look like in the months / years ahead. Having launched our own GenAI conversational chat assistant, Airi, earlier this year we’re already seeing great results, and delivering some major benefits to our customers. This can only continue to get better as our AI and technological capabilities continue to advance. Anirudh Dingari Kirsty Rutter Anna Irrera Victor Cruz
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We've been shortlisted for Best Application of AI or ML in Financial Services at The Card & Payments Awards for the launch of our GenAI chat assistant Airi. We're delighted to have been recognised as one of the first UK fintechs to launch a GenAI chat assistant using Anthropic's Claude 3 Model Family on Amazon Web Services (AWS) Bedrock. Best of luck to all of those shortlisted!
🤖 Celebrating Innovation in AI & Machine Learning! 🤖 We're excited to reveal the finalists for Best Application of AI or ML in Financial Services at The Card & Payments Awards 2025! These companies are leveraging cutting-edge technology to drive impactful advancements in financial services: 🏆 Featurespace 🏆 Giesecke+Devrient 🏆 Giesecke+Devrient 🏆 Jaja Finance Congratulations to these visionary teams! Join us on 6th February 2025 at JW Marriott Grosvenor House, London, to find out who will take home the award! Secure your table for today! https://lnkd.in/eRfvQMPb #CardandPaymentsAwards2025 #AI #MachineLearning #Innovation #FinancialServices
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Today we shared how our GenAI chat assistant, Airi, is making a difference to our customers. We've already reduced customer response times by 90%, to 15 seconds, with over 44,000 unique customer conversations. Well done to all our amazing team for making this happen! https://lnkd.in/eTwX32JX
Jaja Finance Reduces Customer Response Times by 90% With GenAI Chat Assistant
ffnews.com
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Meet our interns! This month we welcomed 13 summer interns to Jaja Finance!🎉 Over the next 10 weeks, they’ll work with our Commercial, Analytics, Tech, AI, and Fraud teams to gain hands-on experience in consumer credit and bring fresh ideas to our already innovative workplace. Curious about why they chose to intern with us? Take a look at their thoughts in the photos below. Welcome aboard, interns!
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Jaja Finance reposted this
In eight days time Credit Connect will announce the winners of this year's inaugural Credit & Collections Industry Awards. As part of the countdown to the event, we would like to congratulate all of this year's finalists. The finalists in the Responsible Lender of the Year category are Creditspring, Fair for You CIC, Jaja Finance with Plain Numbers The winner's announcement will take on Thursday 11th July at 4pm then you can register to join here: https://lnkd.in/ekq7eRqC More details relating to the awards and its mission statement can be found at https://lnkd.in/eCUPkPRT Entries for the 2025 awards will open in September. You can review the categories here: https://lnkd.in/ek4KrDvZ
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Jaja Finance reposted this
Our Plain Numbers in Practice report showcases different uses of the Plain Numbers Approach to enhance the communication of crucial financial information to customers. A standout example is the Jaja Finance Credit Card application journey. Choosing a credit card is a significant decision, and it's essential to ensure it's the right fit for your financial situation. Jaja's Plain Numbers Practitioners meticulously worked through the entire application process to provide customers with clear, understandable information. This empowers customers to make informed decisions about whether the product suits their needs. Curious to learn more about this case study? Click here to see our overview in the full report – https://lnkd.in/eFjgbxme #FinancialLiteracy #CustomerExperience #PlainNumbers #Jaja #ClearCommunication
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Today we're excited to announce our partnership with TrueLayer to enable smoother credit repayments for our credit card customers. https://lnkd.in/ep3SeqMa
TrueLayer Partners With Jaja Finance to Enable Smoother Card Repayments
ffnews.com
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As one of the first UK fintechs to launch a Gen AI chat assistant using Anthropic Claude 3 on Amazon Bedrock, we're one step closer to becoming the UK's leading digital lender Amazon Web Services (AWS) https://lnkd.in/etgk3ptr
Jaja Finance launches Gen AI chat assistant
finextra.com