Our CIO, Wayne Cavanough, joined Amazon Web Services (AWS) and Mayur Udernani to talk innovation, being the one of the first UK fintechs to launch a GenAI chat assistant on Anthropic’s Claude 3 model and the challenges it brought around its build and execution. Now six months in, ‘Airi’ continues to exceed expectations with reduced customer response times by 90% while resolving over 30% of general enquiries.
Successful business outcome is the best proof of sucess of a technology... It was my pleasure to share the stage last month with Wayne Cavanough, CIO of Jaja Finance and talk to an enthusiastic audience on opportunities, challenges and ability to deliver meaningful business outcome using Amazon #Bedrock and Anthropic #Claude3 models. He walked the talk with an example of one of the earliest GenAI implementations in UK fintechs in Customer service space - reducing customer response time by 90% (Link in comments) Super platfrom by Bruce McKee, Steven K F., Shubhankar Sumar on GenAI Launchpad to help customers on their path to production and business value and Eric Nelson for supporting for this event Sarah Elliott Kitty Dwyer Daisy McDowell Mark Dunleavy Mike Rizzo Adrian Roberts Anastasia Tzeveleka Christian Leiva Beltran Simon Treacy Tom Sainsbury Jon Hammant Adam Fairhead Gabrielle O'Gara Anna Notman Mehran Nikoo Farhin K. Mónica Lora Kathryn Standish Mark Roy Girish Arunagiri Eduardo Ordax Frances Pye Kate Jensen #genAI #Bedrock #FinTech #Claude
AI and Machine Learning Leader at Amazon Web Services (AWS)
3wThanks Jaja Finance and Wayne Cavanough for the insightful discussion