Jaja Finance’s Post

Small businesses live and die by their customer service, there is no substitute for your clients to be able to reach you directly rather than through a chatbot 🤖 This article will strike a nerve for anyone who has had to deal with a big organisation in last few years

Implementing AI-powered Chatbot for Customer Service Challenge: The bank's customer service team was struggling to keep up with increasing customer inquiries, leading to longer wait times and frustrated customers. Solution: You led the implementation of an AI-powered chatbot that could answer common customer questions and direct complex issues to human representatives. Impact: Reduced call center wait times by 20%, improved customer service efficiency, and allowed human agents to focus on more complex issues. #digitalbanking #referralprograms #customerloyalty

Absolutely, there are scenarios where leveraging GenAI for complete digitization, replacing a human interface in customer interactions, proves advantageous. This approach is particularly beneficial in consumer credit for customers who feel more comfortable negotiating with a machine rather than discussing their challenges with a human. #GenAI #ConsumerCredit #ConsumerAssistance

🤖💻Streamlining Customer Support with AI-Powered KEDB Search Imagine a banking customer service rep struggling to quickly find the right troubleshooting steps to resolve a client's online account access issue. They must sift through dozens of articles in the company's Known Error Database, wasting precious time and potentially providing inaccurate information. But what if your support team had instant access to your KEDB's most relevant guides? With IntelliSearch AI, they can! Our AI platform, FinGeniusAI, integrates seamlessly with your KEDB to: 💡 Instantly surface the right solution   🌟 Provide consistently excellent support   ⏰ Boost first-call resolution (FCR) rates https://lnkd.in/gfbQM7xp Contact us today to learn how we can transform your FI’s customer support operations.  #BankingTechnology #AICustomerSupport #FinServTransformation #KnowledgeManagement #AIAssistants #CustomerExperience #DigitalBanking #FintechInnovation #TechEmpoweredSupport #AITroubleshooter #BankingAIIntegration #CustomerServiceAI #BankingKnowledgeBase #AICustomerService #AIKnowledgeRetrieval 

2024 has brought its own set of challenges, and the biggest opportunity for businesses is to drive customer loyalty through delivering great service. According to a recent conversation with a COO, the pandemic seems to have taken a toll on customer service, and people are genuinely fed up with chat bots, AI, and call queue messages. It's time to go back to the basics and prioritise service to keep customers coming back. One Resource Planning Leader I'm working with recently delivered £1.6M of savings through 2023 by reducing contact volumes and optimising staffing while turning around Service Level performance from 5 years of missing goals to 2 years of hitting targets month on month If this is something your business could benefit from, let's chat. https://lnkd.in/enn6b-9p #CustomerService #BusinessOpportunities #2024Challenges

This FT cover story is the definitive examination of the state of customer service today. It is a serious, sober, well researched wake-up call that should be read by every CEO and every Board Member of every company, and by you, too.

There are great observations here: If you care about customer service - read this article from the FT.

2024 has brought its own set of challenges, and the biggest opportunity for businesses is to drive customer loyalty through delivering great service. According to a recent conversation with a COO, the pandemic seems to have taken a toll on customer service, and people are genuinely fed up with chat bots, AI, and call queue messages. It's time to go back to the basics and prioritise service to keep customers coming back. One Resource Planning Leader I'm working with recently delivered £1.6M of savings through 2023 by reducing contact volumes and optimising staffing while turning around Service Level performance from 5 years of missing goals to 2 years of hitting targets month on month If this is something your business could benefit from, let's chat. https://lnkd.in/enn6b-9p #CustomerService #BusinessOpportunities #2024Challenges

#AI + instant responses to reviews = ultimate self-service. See how Standard Bank Group handles review management, with 80% of #reviews responded to automatically, and high customer satisfaction rates as a result. https://hubs.la/Q02CjhZC0

In today's fast-paced world, policyholders expect immediate and accurate answers to their insurance questions. But traditional methods often involve long wait times and frustrating phone calls. What if there was a way to automate policy query handling, delivering 24/7 support and boosting customer satisfaction? Stay tuned for the next post to explore the challenges and opportunities of Policy Query Automation! #AI #InsuranceTech #CustomerExperience #goML