RANT Looking at Anaconda Group Pty Ltd Delivery page it completely talked me out of purchasing a medium priced ($1000) bike. The caveats, cover-my-a$$ unfriendly tone is so offputting. Lack of clarity on delivery - "2-5 business days unless we are busy" - was the gist. Oh and if we try to deliver and you don't answer the door (or we can't be bothered getting out of the truck to see if you are home so we'll put a "not at home note" in the letter box) you can collect it from a depot. Which is the one I am ordering it from. Because I can't collect it in person. So it will just sit there? Whats the point? They are basically saying "ring us" to see if we will take care of you after we take care of ourselves. But you can't ring them - no number. And I can't use the form under "Contact Us" as I do not yet have a purchase order or club number. I think I'd rather buy from someone that doesn't do delivery and pay the hundred bucks to have it delivered in a suitable manner. But not #Anaconda. What do you think? Business as normal or poor customer service? UPDATE: I called Anaconda (number not on website but google maps had it) and they blamed Australia Post the bane of all small online businesses. Nightmare!
Starting to dread dealing with customer service when paying bills or ordering, because it’s got so bad in Australia. Seems like there’s zero training done.
I love a good scapegoat. It is not like Australia Post is the only transport option. It’s the one they have chosen because it’s cheap.
Hi Laurel! Thank you for reaching out! We're extremely sorry for your experience with your order. Please send us your details on email at [email protected], so that we can look further into this for you.