“I engaged James Williams to support the organisational change and training of a complex set of technology changes relating to the Bank of Queensland’s (BOQ) Loan Origination, Maintenance & Remediation program. Our original training plan required intensive face-to-face user training, supported by two subject matter experts from BOQ and the Vendor (DXC). With COVID-19 severely impacting our original training approach, James quickly adapted our plans to ensure the quality and user experience was maintained and trainees were highly engaged throughout a one month fulltime training schedule (September 2020). Our post-training user survey confirmed very high user engagement (4.6/5), and very high user competency (4.3/5), which is regarded as outstanding user feedback. Working with James was an excellent experience, his positive attitude and focus on getting the job done complemented the entire project team and most importantly, our end-users.”
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