Clay Telfer

Onboarding SDRs is critical to whether or not they succeed in the role. The 2024 State of Sales Development report shows that revenue orgs spend $6-7,000 per rep annually on tech. That does not include what you pay to recruit them, their salary, or other ancillary costs. When you calculate what this represents compared to how long they stay in the role (less than 24 months on average), you better have an incredible onboarding plan to optimize their cost-effectiveness. That's why we built out a guide for how to use automation to do just that. Check the link in the comments.

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The CSM role gets highly scrutinized when increasing efficiency (and runway) become a priority. Before you nuke your CSM team for the sake of saving money, properly consider the long-term impact. Retention is what makes the SaaS business model work. See full post below

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The best way a SaaS company can deliver customer success stories: 1. Create a killer product 2. Be honest when selling 3. Onboard and start quickly 4. Provide world-class support 5. Be proactive and communicate Skip any of these first four steps and customer facing employees will be on their heels, plugging gaps, and playing defense.

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Make your prospecting dreams come true 😍 Here’s how top SaaS companies get ready-to-buy contacts from in-market accounts delivered daily—right where reps work. https://lnkd.in/eW_trCXj

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How does your salary compare to your peers? How much should a CSM earn? Is it €35,000 or €170,000? What's a fair OTE rate? Should it be 80/20 or 95/5? We set out to answer these questions. We wanted to know how companies pay customer success professionals across Europe, so we asked 1,500 CSMs to share their salaries with us. Now, we’re excited to share those results. The Salary Benchmark report offers a detailed analysis of how professionals like you are compensated, with insights broken down by country, region, gender, experience level, and more. Here’s a glimpse of what we discovered: Total compensation: 76% receive a mix of base salary and variable pay, with an average base salary of €70,000. Gender pay gap: Men earn 16% more than women - the gap is bigger in senior roles. Willingness to relocate: 52% would relocate for better pay, regardless of age, gender, or company size. Check out the report and the DIY Benchmarking tool here: https://lnkd.in/egUk5prK

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The number 1 BIGGEST threat for CSM is not being in control. In CS it is easy to get side tracked. There are so many distractions in CS that CSM's usually fall trap, and loose sight of what is important - driving recurring customer outcomes. And Impact Drivers is how you do it. Thank you Pieter Boon | ImpactPilot for sharing this wisdom with us. 🎥 Full recording and Impact driver template in our Slack channel. https://lnkd.in/eFVnH3S4 #customersuccess #communitybuilding #csm #communityledevents #futureleaders #customerexperience #madeinamsterdam #opentowork #jobseeker

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Hiring sales reps doesn’t need to be difficult We’ve created a platform that allows anyone to hire vetted sales professionals in as little as 10 minutes for less than $500 on average Go to tryclosify.com to get started today 🤝🏽

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Is your sales process running at full throttle? Watch our #SaaS leader, Kanav Jain, as he unfolds game-changing strategies to fine-tune your sales operations and unlock peak performance! Tune in for insider tips on boosting efficiency, driving revenue, and powering your team to new heights. Don’t miss the next level of SaaS mastery and keep watching this space for the next episode.   #SalesOptimization #PeakPerformance #SaaSSuccess #SalesOps #GrowthHacking #Efficiency #RevenueGrowth #SalesStrategy #SaaSLeadership #Masterclass #BusinessGrowth #netsmartz

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🤔 Considering outsourcing your sales? Here are 4 benefits of working with Lease A Sales Rep: 1️⃣ Results-driven focus 2️⃣ Industry-tailored approach 3️⃣ Guaranteed sales 4️⃣ US-based teams Boost your sales with us! Learn more at LeaseASalesRep.com. #OutsourcedSales

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5 Cold Calling Prep Tips Follow these 5 steps to soar your cold calling efforts.. Research your prospect - Look up your prospect on Google and LinkedIn to understand their background and recent activities. This will help you tailor your approach and make the conversation more relevant. Plan your script - Script. Write down a quick script that includes your opening lines and key talking points. Prepare for objections and FAQs. Know their pain points - Pain points. Identify the common challenges or pain points your prospects face. This allows you to position your solution effectively. Prepare your mindset - Mindset. Get into the right frame of mind before making the call. Be confident, positive, and ready to engage in a meaningful conversation. Set clear objectives - Objectives. Define what you want to achieve from each call, whether it's setting up a meeting, getting more information, or closing a sale. Having clear goals helps to stay focused.

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Companies are talking about hiring SDRs Candidates are talking about if anyone is hiring. Not many candidates ask the hiring process. We bring you Ishani Shukla once again where she breaks down the SDR hiring process at Zluri. This is typically the same process everywhere. Would anyone share a different hiring process they have been through? #sales #hiring #sdr

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How One SDR Landed 3 Meetings in a Day – Here’s What Worked! - Strategic Targeting: SDRs conduct in-depth research to craft personalized outreach strategies for your Ideal Customer Profile (ICP). - Multi-Channel Engagement: Email, LinkedIn, and calls ensure maximum visibility and engagement across platforms. - Value-First Conversations: We focus on solving client challenges, building trust from the first interaction. - Proactive Follow-Ups: Timely, thoughtful follow-ups keep prospects engaged and momentum high. - Data-Driven Optimization: Continuous strategy refinement based on data ensures higher meeting quality and quantity. What’s one sales tactic that you swear by? #SalesStrategy #SDR #LeadGeneration #BusinessGrowth #DataDriven #SuccessStory #SalesDevelopment

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How One SDR Landed 3 Meetings in a Day – Here’s What Worked! - Strategic Targeting: SDRs conduct in-depth research to craft personalized outreach strategies for your Ideal Customer Profile (ICP). - Multi-Channel Engagement: Email, LinkedIn, and calls ensure maximum visibility and engagement across platforms. - Value-First Conversations: We focus on solving client challenges, building trust from the first interaction. - Proactive Follow-Ups: Timely, thoughtful follow-ups keep prospects engaged and momentum high. - Data-Driven Optimization: Continuous strategy refinement based on data ensures higher meeting quality and quantity. What’s one sales tactic that you swear by? #SalesStrategy #SDR #LeadGeneration #BusinessGrowth #DataDriven #SuccessStory #SalesDevelopment

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Did you know it costs businesses over $55,000 to hire just one sales role? 🚨 The real culprit? While interviews take only a few hours, the entire process drags on for up to three months from start to finish. 😐 We need to speed up hiring the right talent! 💪 Up to 75% of hiring costs stem from these delays.🌀 #HiringCosts #Recruitment #SalesHiring #HRProblems #TalentAcquisition #BusinessEfficiency #FutureOfWork

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Sharing this post outlining some industry standard statistics regarding cold calling and success rates. We are committed to delivering results above and beyond expectations. Do your SDR's make enough calls through the day/week/month? Are you getting enough qualified leads through the funnel? If the answer to either of these questions is NO. Then its time to make a change. Speak with us today and make a positive change to the dynamic of your sales channel. - Success Rate: The success rate for cold calling varies widely depending on the industry, target audience, and the skill of the salesperson. On average, the success rate hovers around 1-2%. This means that out of every 100 cold calls, you might expect 1-2 positive outcomes (e.g., appointments, sales). - Contact Rates: Contact rates refer to the percentage of calls where the salesperson actually speaks to a decision-maker or intended target. The contact rate for cold calls typically ranges from 10% to 20%. - Conversion Rates: Conversion rates represent the percentage of contacts (or sometimes calls) that result in a desired outcome, such as a sale or appointment. Conversion rates for cold calls are generally lower than for warmer leads, averaging around 2-5%. - Average Call Duration: The average duration of a cold call can vary widely based on factors like the complexity of the sale, the engagement of the prospect, and the purpose of the call. However, most cold calls last between 2 to 5 minutes. - Follow-up Calls: Persistence pays off in cold calling. Research suggests that it takes an average of 8 cold call attempts to reach a prospect successfully. - Response Time: The timing of follow-up calls is crucial. Studies have shown that making the first follow-up call within 5 minutes of an initial contact can increase the likelihood of success by nearly 10 times. - Best Times to Call: The optimal times for cold calling can vary depending on the industry and target audience. However, generally, calling during mid-morning (between 10 am and 11 am) or mid-afternoon (between 2 pm and 4 pm) tends to yield better results. - Personalization Impact: Personalizing cold calls can significantly improve their effectiveness. Research indicates that incorporating personalized elements into cold calls can increase conversion rates by up to 20%.

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🔥 Every BDR Needs PrimeRole. Here’s Why: 🔥 Stop wasting time on incomplete data. Get PrimeRole for: 📞 62% verified phone coverage. 📊 Bulk CSV enrichment = Quality contacts in minutes. 🤝 Easy CRM sync = Less data entry, more deals. 💸 $45K+ in annual savings. If your outreach strategy isn’t delivering, it’s time to level up. Ready for a demo? Let’s connect! #BDRTips #PrimeRole #SalesIntelligence

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HIRING NOW: ENTERPRISE & COMMERCIAL AE - SaaS - Automation - $ALES & MARKETING account signals and insights SaaS tool 💸 Commercial Account Executive: $125k base 50/50 split - $1m quota 💸 Enterprise Account Executive: $150k base 50/50 split- $1.2m quota Actual inbound leads - $20k - $500k deal sizes - 6 months sales cycle You keep account in your book of business for upsells while CSMs are responsible for renewal #seriesbstartup, working under one of our longer term #vpofsales who JUST started - you must have experience - at an earlier stage org of less than 200 employees - selling a complex solution - ideal experience selling into #gtm #salesleaders or desire to Selling into other SaaS orgs! work with clients like GitLab Notion MongoDB and MORE - providing insights on how their #gtm can do more with less, and make more $$ In a world of tech, where everything is connected it is more possible than ever before to build connections between your current clients, and your ideal prospects This solution combines Sales, Marketing, Community and Operations and uses AI to enrich, score and analyze intent - $ignals are one of the most important aspects of monitoring what is working, and the best way to target, support and optimize every account. An ideal rep understands sales strategies including #productledgrowth and #productledsales MUST BE HUNGRY, LOVE BUILDING PROCESSES and have experience working in a startup get on my schedule! 206 747 9724 #accountexecutive #commercialaccountexecutive #enterpriseaccountexecutive #gtmsaas #gtmsales #salesjobs #salescareers #bestfootforward #softwaresales #saassales #salesdevelopment

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