ZapScale’s Post

If you’re running customer success as a cost center, you’re always in a cost-cutting struggle. But when CS and onboarding become revenue-generating, you gain the budget and autonomy to invest, innovate, and grow. - Donna Weber Have you tuned in yet? 🤔 Join onboarding expert Donna Weber, author of Onboarding Matters, as she chats with ZapScale's Mausmi Ambastha on The Scale Tale Podcast. Discover her top strategies for aligning CS metrics with business goals and unlocking the true value of onboarding! Catch the full episode here 👉https://lnkd.in/g4vvscT8 #CustomerSuccess #CustomerOnboarding #SaaS

🎙️ I recently had the pleasure of sitting down with Mario. M. Martinez Jr., CEO of FlyMSG, for our SaaS Stories podcast. It was fascinating to hear about the journey of FlyMSG, transitioning from service-based roots to becoming a formidable contender in the SaaS industry. Mario provided insights into the evolving dynamics between sellers and buyers in a post-pandemic world, with agility in sales tactics proving to be a game-changer in today’s SaaS landscape. 👉 If you’re as curious as I was to learn from Mario, tune into the full episode here: https://lnkd.in/gspeG4xD #SaaS #SaaSStories #Sales #SalesTactics #MarketingPodcast

🚀 Are you a SaaS business with an ARR of €2.5 million or more? In our latest episode of the Gross Profit Podcast, Klara Ahlgren from Younium shares insights on why this is the sweet spot for investing in revenue recognition solutions. 🌟 Discover how understanding your ideal customer profile can drive growth and improve your sales strategy! 🔌 #GrossProfitPodcast #BusinessGrowth #SaaS

Friday is here! 🎉 Enjoy the latest episode 🎙 🎤 of Rebels of SaaS Podcast! Dive into the world of soft skills within customer success and uncover the secret recipe for strategic conversations with your customers. Thanks to Maryann Lazzeri of Salesforce for joining our episode this week 🙌 Listen here: https://lnkd.in/ej2JPSJR #customersuccess #softskills

In this episode, we discussed the challenge of getting marketing teams and organizations to engage with customers for valuable feedback. I raised the question of why so many marketers hesitate to reach out before a product is fully developed. Eden shared insights on overcoming this hesitation and explained how deep customer understanding can shape effective product messaging. Through a compelling example from her SaaS experience, she highlighted how customer interviews led to major product improvements and better client alignment. Watch the full podcast: YouTube: https://bit.ly/4cYzjnG #MarketingStrategy #CustomerFeedback #ProductDevelopment #CustomerEngagement #BusinessGrowth #NoCode #SaaS #CustomerInsights #MarketResearch #PodcastConversation

🔍 Staying Focused on the Product Roadmap 🔍 In this episode of The SaaS CFO Podcast, I ask Paul Dudley from Streamkap about a challenge many founders face—staying focused on the product roadmap amidst the allure of new ideas and shiny objects. How did he manage? Paul shares his strategy: staying grounded in immediate customer demand and forecasting future needs. By balancing customer insights with potential partner input, Streamkap kept its focus on delivering real value to customers while avoiding distractions. A great lesson in maintaining clarity on the path to success! Episode 160 is now available, links down below 👇 YouTube: https://lnkd.in/grE_-9fK Apple: https://rpb.li/tgVFdD Spotify: https://rpb.li/7pwzP5 #SaaS #ProductRoadmap #CustomerDemand #FounderFocus #SaaSPodcast #PaulDudley #Streamkap #TechFounders #StartupLessons #ProductDevelopment #CustomerInsights #BusinessStrategy #SaaSLeaders #StartupFocus #SaaSIndustry #BusinessGrowth #SaaSTools #SaaSCommunity #ProductManagement #TechInnovation

🔍 Staying Focused on the Product Roadmap 🔍 In this episode of The SaaS CFO Podcast, I ask Paul Dudley from Streamkap about a challenge many founders face—staying focused on the product roadmap amidst the allure of new ideas and shiny objects. How did he manage? Paul shares his strategy: staying grounded in immediate customer demand and forecasting future needs. By balancing customer insights with potential partner input, Streamkap kept its focus on delivering real value to customers while avoiding distractions. A great lesson in maintaining clarity on the path to success! Episode 160 is now available, links down below 👇 YouTube: https://lnkd.in/grE_-9fK Apple: https://rpb.li/tgVFdD Spotify: https://rpb.li/7pwzP5 #SaaS #ProductRoadmap #CustomerDemand #FounderFocus #SaaSPodcast #PaulDudley #Streamkap #TechFounders #StartupLessons #ProductDevelopment #CustomerInsights #BusinessStrategy #SaaSLeaders #StartupFocus #SaaSIndustry #BusinessGrowth #SaaSTools #SaaSCommunity #ProductManagement #TechInnovation

✨️Every once in a while you meet someone really amazing. 🎙Thanks Diana De Jesus, Founder and CEO of The Customer Success Project, for sharing your story with us on this all new episode of Rebels of SaaS (TM) podcast! 💪 In this episode we learn about customer success community, and why it is so impactful to the SaaS ecosystem! Find the conversation here: https://lnkd.in/eqqHkz4a #rebelsofSaaS #customersuccess

Get to know the driving force behind The Thrive Podcast and CEO of Thrive Advisors, Bill Potter! In this episode, Bill shares his rich background in the SaaS industry and his journey to success. Tune in for an inspiring and insightful conversation. Listen here: https://buff.ly/45kXVF0 #TheThrivePodcast #SaaS #SaaSpodcast #BusinessPodcast

Want to run a highly effective sales & forecasting process? This episode of The Revenue Lab is for you. Robert Gimbel, GTM Advisor & ex-CRO, shares his learnings from scaling Camunda's GTM motion for over a decade. Get insights into: 🌟 How to run an effective sales & forecasting process 🌟 How to improve predictability & forecast accuracy 🌟 Weekly key sales metrics you should look at Thanks for joining me on the pod, Robert! Listen now wherever you get your podcasts. Or use the link in my profile. #sales #b2bsales #saas