Ashley H.’s Post

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Founder @ Professional Helpers | Customer Experience Leader, Support Automation Expert, Voice of the Customer Advocate

It’s Friday, I want to write a self-indulgent post about myself. When I was around 12 or 13, I started writing and sending newsletters. There were two fanzines: one for Nsync and one just for King Joshua Scott Chasez, full of beautiful ascii art .:*~*:._.:*~*:. I also had newsletters for sharing weekly Greek mythology facts and different versions of how myths were portrayed, linking back to my Greek Mythology website. On top of that, I had a newsletter for video game walkthroughs, where I'd explain how I completed a level for whatever game I was into at the time - my true entry into support. I did this on AOL dial-up. Enterprising. Don’t ask me about my bounce rates. If you’ve known me for any amount of time, my interest in these things enough to send a newsletter about them should not be surprising. It’s very likely I’ve dumped info about them on you. Thanks for letting me do that. I still make gaming guides (video and ttrpg), writing FAQs is my jam, and I enjoy sharing knowledge and resources overall. Helping people learn things comes naturally to me. I stopped newslettering midway through high school because being an IB student didn’t leave much free time - I spent as much of that as possible playing Soul Calibur 2 tournaments and DMing LotR rpgs. I’d honestly forgotten that I sent those newsletters until earlier this year when I was trying to figure out the best way to distribute all of the open CX roles and resources I was finding across my network with as many people as I could. I started working on the first iteration of the job drop at the spring Elevate CX conference last year, the day after 50% of my colleagues were laid off. I was motivated. It was a hastily thrown-together Notion page of roles coming through my network posted directly in the jobs channel in the community Slack. This wasn’t going to reach as many people as I wanted to, so I started thinking about email distribution but was deterred by the frustrations I’d had with numerous platforms for managing that. So I continued on Notion, then moved to my beloved Airtable, went back to Notion, had to deal with multiple exhausting life events at once, and just kind of fell off. I returned to it at the beginning of this year with renewed enthusiasm. I jumped on Beehiiv because that’s what everyone was using, built an actual job board, and started talking about it more. I had another few slip-ups due to health, but the bounce back was much easier this time. I knew I was reaching people and helping people. I received feedback to fine-tune what I shared and heard back from folks getting jobs. That was exactly the motivation I needed to keep getting up and yelling at you about jobs (almost) every week. I hope to add some resources and tools soon! But I’m glad I fell back into this old hobby of mine, and hope it continues to grow and reach people who need access to a wider net than they have immediate access to <3

Clare Muscutt (WiCX)

Founder and CEO @ Women in CX — The Movement for Human-Centred Business | Keynote Speaker 🔥Unleashing the Power of Women in Customer Experience and Tech🔥

4mo

Love this!! 🙌 Awesome to see a fellow female CX founder doing her thing and building something that genuinely serves the community 👏 👏 👏

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