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    05 User Centered Design

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    Eng Esraa
    This document discusses human-computer interaction and user-centered design. It emphasizes identifying the problem space by understanding user needs and determining any assumptions or claims about solutions. The document then discusses understanding the problem space by avoiding assumptions and unproven claims. It provides examples of 3D and curved TV use cases that illustrate assumptions and unknowns. The document also covers user intervention approaches like prototyping and expectation management. It defines the goals of user-centered design as having an early focus on users and tasks with empirical measurement and iterative design. It includes exercises to apply these concepts to designing an online flower shop and travel planner website.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    05 User Centered Design

    Uploaded by

    Eng Esraa
    17 views17 pages
    This document discusses human-computer interaction and user-centered design. It emphasizes identifying the problem space by understanding user needs and determining any assumptions or claims about solutions. The document then discusses understanding the problem space by avoiding assumptions and unproven claims. It provides examples of 3D and curved TV use cases that illustrate assumptions and unknowns. The document also covers user intervention approaches like prototyping and expectation management. It defines the goals of user-centered design as having an early focus on users and tasks with empirical measurement and iterative design. It includes exercises to apply these concepts to designing an online flower shop and travel planner website.

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    HCI5

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    This document discusses human-computer interaction and user-centered design. It emphasizes identifying the problem space by understanding user needs and determining any assumptions or claims about solutions. The document then discusses understanding the problem space by avoiding assumptions and unproven claims. It provides examples of 3D and curved TV use cases that illustrate assumptions and unknowns. The document also covers user intervention approaches like prototyping and expectation management. It defines the goals of user-centered design as having an early focus on users and tasks with empirical measurement and iterative design. It includes exercises to apply these concepts to designing an online flower shop and travel planner website.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    17 views17 pages

    05 User Centered Design

    Uploaded by

    Eng Esraa
    This document discusses human-computer interaction and user-centered design. It emphasizes identifying the problem space by understanding user needs and determining any assumptions or claims about solutions. The document then discusses understanding the problem space by avoiding assumptions and unproven claims. It provides examples of 3D and curved TV use cases that illustrate assumptions and unknowns. The document also covers user intervention approaches like prototyping and expectation management. It defines the goals of user-centered design as having an early focus on users and tasks with empirical measurement and iterative design. It includes exercises to apply these concepts to designing an online flower shop and travel planner website.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 17

    Human-Computer Interaction

    User-Centered Design
    Identify the Problem Space
    Are there problems with an existing product or user experience?

    ● If so, what are they?


    o Why do you think there are problems?
    o How do you think your proposed design ideas might overcome these?
    ● If not, and instead are designing for a new user experience,
    o how do you think your proposed design ideas support, change, or extend
    current ways of doing things?
    Understanding the Problem Space
    Assumption

    Taking something for granted when it needs further investigation

    Claim

    Stating something to be true when it is still open to question


    Use Case
    3D TV Curved TV
    ● Assumptions ● Assumptions
    o People would not mind wearing the o More flexibility for viewers to
    glasses optimize the viewing angle
    o Paying a lot more
    ● Claims ● Claims
    o Really enjoy the enhanced clarity o Big families will like the new
    and color detail provided by 3D display experience
    ● Unknows ● Unknows
    o Is it actual desired living room o Is it actual desired living room
    experience? experience?
    Interaction Design Approaches

    User Activity System Genius


    Centered Centered
    User Knows the best User is User Behavior is captured User set the goals of the Based on creativity and
    the only guide system experience

    Designer's role is User is important Structured, User only validates


    to translate the but his behavior Rigorous, and the ideas generated
    user needs and not their needs Holistic by the designer
    goals into the and goals
    system solution
    Interaction Design Approaches

    User Activity System Genius


    Centered Centered
    User Knows the best User is User Behavior is captured User set the goals of the Based on creativity and
    the only guide system experience

    Designer's role is User is important Structured, User only validates


    to translate the but his behavior Rigorous, and the ideas generated
    user needs and not their needs Holistic by the designer
    goals into the and goals
    system solution
    User Intervention
    ● Involving Users in Design (Prototypes)
    ● Expectation Management (Disappointment = Expectation / Reality)
    ● Ownership

    Co-Opted Newsletters
    (Parttime/Fulltime, (Seminars &
    Short/Long Period) Workshops)
    User-Centered Design
    1. Early focus on users and tasks

    1 2 3
    User-Centered Design
    2. Empirical measurement

    a. Define usability and user experience goals: Effectiveness, Efficiency,


    Safety, Utility, Learnability, and Memorability
    b. Continuous Evaluation
    User-Centered Design
    3. Iterative design

    Design
    Test

    Measure
    Lecture Exercise #1 [1 Point]
    Design an online shop for selling
    flowers using the user-centered
    approach.
    Who are the users?
    Identifying the users is not straightforward !
    Primary Users

    1 are those likely to be


    frequent hands-on users of
    Secondary Users the system

    occasional users or those 2


    who use the system Tertiary Users
    through an intermediary

    3
    are those affected by the
    introduction of the system
    or who will influence its
    purchase
    What do we mean by "Needs"?
    • People don't necessarily know what is they need
    • We need to study their characteristics and capabilities
    • What they are trying to achieve?
    • How they achieve it currently?
    • Can we achieve that more effectively or with more enjoyable experience ?
    Lecture Exercise #2 [1 Point]
    Find out who are your three types of
    users for your online flower store
    What do we mean by "Needs"?

    'un-dreamed-of' Need
    People don't necessarily know what is possible

    If you had asked someone in the street in the late 1990s what is needed from
    phone?

    If you asked someone now what is needed from clothes or glasses?


    Lecture Exercise #3 [1 Point]
    What could be an "un-dreamed-of' need
    in you online flower store?
    Lecture Exercise #4 [2 Point]
    Design a traveller planner web-site.

    1. What are user needs?


    2. Make a list of the top user
    experience and usability
    goals for the system.
    3. Outline the initial screen or
    two for this system

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