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    Information Security and Privacy at Airtel

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    Kavya Gopakumar
    Airtel prioritizes safeguarding customer privacy and data security across its operations. It has implemented robust internal systems and checks to ensure privacy is maintained throughout the information lifecycle. This is outlined in Airtel's comprehensive Information Privacy Policy, which is owned by the Chief Information Security Officer and aims to protect personal information according to relevant laws and regulations. Airtel conducts regular audits to ensure compliance with this policy and strictly punishes any privacy breaches by employees or third parties.

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    Information Security and Privacy at Airtel

    Uploaded by

    Kavya Gopakumar
    21 views2 pages
    Airtel prioritizes safeguarding customer privacy and data security across its operations. It has implemented robust internal systems and checks to ensure privacy is maintained throughout the information lifecycle. This is outlined in Airtel's comprehensive Information Privacy Policy, which is owned by the Chief Information Security Officer and aims to protect personal information according to relevant laws and regulations. Airtel conducts regular audits to ensure compliance with this policy and strictly punishes any privacy breaches by employees or third parties.

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    Information-Security-and-Privacy-at-Airtel

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    Airtel prioritizes safeguarding customer privacy and data security across its operations. It has implemented robust internal systems and checks to ensure privacy is maintained throughout the information lifecycle. This is outlined in Airtel's comprehensive Information Privacy Policy, which is owned by the Chief Information Security Officer and aims to protect personal information according to relevant laws and regulations. Airtel conducts regular audits to ensure compliance with this policy and strictly punishes any privacy breaches by employees or third parties.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    21 views2 pages

    Information Security and Privacy at Airtel

    Uploaded by

    Kavya Gopakumar
    Airtel prioritizes safeguarding customer privacy and data security across its operations. It has implemented robust internal systems and checks to ensure privacy is maintained throughout the information lifecycle. This is outlined in Airtel's comprehensive Information Privacy Policy, which is owned by the Chief Information Security Officer and aims to protect personal information according to relevant laws and regulations. Airtel conducts regular audits to ensure compliance with this policy and strictly punishes any privacy breaches by employees or third parties.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    Information

    Security and Privacy at Airtel

    Safeguarding customer privacy, and ensuring security of data across its operations, lines of business and
    supply chain, is a key focus area for Airtel. This is not just to ensure legal and regulatory compliance, but
    to reinforce the trust that our customers and other stakeholders have placed in us. To ensure that the
    privacy of information is maintained during the entire information lifecycle, we have implemented
    robust internal systems and checks. This is encapsulated in the comprehensive Bharti Airtel Information
    Privacy Policy, which contains management direction and guidelines to ensure privacy of personal
    information collected by Airtel so that information is handled in accordance with the appropriate laws,
    regulations and contractual obligations.

    The Policy is owned by the Chief Information Security Officer and approved by the Airtel Management
    Board, and is embedded in the risk/compliance management system at Airtel. It is applicable to all
    employees of Airtel and third parties including suppliers, who have access to information of customers,
    employees and vendors. We have identified different stakeholders and assigned accountability for
    relevant clauses of the Policy that fall within their area of responsibility. We are certified against global
    standards such as ISO27001 and ISO22301, and have adopted the NASSCOM-DSCI Privacy Framework
    (DPF) to protect the privacy of personal information from unauthorized use, disclosure, modification, or
    misuse, which allows us to identify critical customer information and ensure adequate measures to
    safeguard it. To ensure compliance with the Policy, we conduct periodic internal and external audits of
    various functions.

    Information moving within and across the boundaries of our organization is effectively monitored in
    real-time for any breach in company policy. Any non-compliance is immediately escalated and
    investigated. The Circle Information Security Council (CISC) recommends disciplinary actions against
    employees, partners or third parties involved in privacy breaches. Having zero tolerance towards the
    breach, strict actions, like separation from services and/or police complaints, are initiated against the
    individuals. Non-compliance of any third party with the privacy practices followed at Airtel is ground for
    disciplinary actions up to and including termination of the contract. As per the policy, the Third party is
    required to establish a procedure to ensure that the associates are made aware of their personal liability
    of personal information and that any deviation to the policy may lead to the associate’s services being
    discontinued/ terminated.

    Airtel has also established an efficient Fraud Management Program driven by revenue assurance and
    fraud management experts, which makes use of highly sophisticated and evolved tools and processes to
    detect and prevent the occurrence of fraud. Airtel associates with Law Enforcement Agencies (LEA) to
    support investigations by provision of customer information and complying with all requests as per
    regulatory norms.

    We work with industry, government, law enforcement and community organizations to help our
    customers understand and manage the risks associated with the online world. We support a range of
    government initiatives to raise awareness, and provide online education and guidance. Some of the
    measures undertaken in the last few years include:

    • Working with CERT-In to resolve cyber incidents and malware infections

    • Upgrading technology constantly to reduce threat exposures


    • Associating with Law Enforcement Agencies (LEA) to support investigations

    • Actively participating in multiple national level working groups and numerous international forums on
    internet safety and cyber security

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