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    Fdocuments - in - Sap Forecasting Replenishment Sap Forecasting Replenishment 8 Years in

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    Santhosh Chandran R
    This document provides an overview and summary of Wawa's experience implementing SAP Forecasting and Replenishment over the past 8 years. It introduces the presenters and describes Wawa's operations at a high level. The document then discusses what aspects of SAP F&R they love, such as the knowledgeable SAP experts they work with, and lessons they have learned around planning calendars, selling classes, and setting clear expectations and requirements upfront. It provides examples to illustrate challenges they have faced and how SAP F&R has been able to flexibly meet their needs.

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    Fdocuments - in - Sap Forecasting Replenishment Sap Forecasting Replenishment 8 Years in

    Uploaded by

    Santhosh Chandran R
    125 views23 pages
    This document provides an overview and summary of Wawa's experience implementing SAP Forecasting and Replenishment over the past 8 years. It introduces the presenters and describes Wawa's operations at a high level. The document then discusses what aspects of SAP F&R they love, such as the knowledgeable SAP experts they work with, and lessons they have learned around planning calendars, selling classes, and setting clear expectations and requirements upfront. It provides examples to illustrate challenges they have faced and how SAP F&R has been able to flexibly meet their needs.

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    SAP F&R

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    fdocuments.in_sap-forecasting-replenishment-sap-forecasting-replenishment-8-years-in

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    This document provides an overview and summary of Wawa's experience implementing SAP Forecasting and Replenishment over the past 8 years. It introduces the presenters and describes Wawa's operations at a high level. The document then discusses what aspects of SAP F&R they love, such as the knowledgeable SAP experts they work with, and lessons they have learned around planning calendars, selling classes, and setting clear expectations and requirements upfront. It provides examples to illustrate challenges they have faced and how SAP F&R has been able to flexibly meet their needs.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    125 views23 pages

    Fdocuments - in - Sap Forecasting Replenishment Sap Forecasting Replenishment 8 Years in

    Uploaded by

    Santhosh Chandran R
    This document provides an overview and summary of Wawa's experience implementing SAP Forecasting and Replenishment over the past 8 years. It introduces the presenters and describes Wawa's operations at a high level. The document then discusses what aspects of SAP F&R they love, such as the knowledgeable SAP experts they work with, and lessons they have learned around planning calendars, selling classes, and setting clear expectations and requirements upfront. It provides examples to illustrate challenges they have faced and how SAP F&R has been able to flexibly meet their needs.

    Copyright:

    © All Rights Reserved
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    of 23

    SAP Forecasting & Replenishment

    8 Years In—
    What we love and what we would have done differently
    Introductions
    Jodie Sikorski
    Manager of Forecasting and Replenishment within Supply Chain. 12 years at
    Wawa in various roles, including Finance, Supply Chain, IT, and Sourcing. PO
    to Pay Team Lead for the SAP implementation. Over 15 years experience in
    Supply Chain.
    Joseph Heumann
    F&R Specialist on the Wawa Supply Chain IT team. 15 year veteran of Wawa
    with 30 years experience in Retail Operations, Buying, Supply chain,
    Forecasting and Replenishment. 7 years experience with F&R
    • Led upgrade of SAP F&R 5.0 to 5.1
    • Just completed upgrade of SAP F&R 5.1 to 5.2
    What is Wawa?
    • More than a Convenience Store
    • Known for
    - Family-like atmosphere
    - Built-to-order fresh food
    - Competitive fuel pricing
    - Community devotion
    - Emotional connection with customers
    • Wawa = Native American word for
    Canada Goose
    Who We Are
    • All stores company Pennsylvania
    owned New Jersey

    • 29,000 associates 225


    245
    Mid Atlantic
    • 727 stores 47
    42
    Delaware

    Virginia 80 Maryland

    88
    Florida
    Who We Are Today
    • #34 – Forbes Annual Ranking of Largest Private
    Companies in USA
    • 6th Largest retailer of coffee in USA
    • Served over 745 million customers in 2015

    #34
    Every Day
    Every day Wawa Serves:
    • 1.6 million customers
    • 500,000 cups of coffee
    • 300,000 hoagies
    • 175,000 Breakfast Sandwiches
    • 1 million cold beverages
    • 5.9 million gallons of fuel

    Every day F&R:


    • Generates over 2300 Order
    Proposals
    • Manages 2500 articles
    • Manages 1.8 million article site
    locations
    Our Stores
    Mid-Atlantic Supply Chain
    Wawa Beverage Company Products 2 to 6 Deliveries Per Week
    • Milk
    • Teas
    • Drinks
    • Wholesale Business
    New Jersey Dist. Center Products 3 to 7 Deliveries Per Week
    • Dry/Frozen Goods
    • Cigarettes
    • Long Shelf Life Foodservice
    • Supplies

    Fresh Channel Products 7 Deliveries Per Week


    • Commissary
    • Bakery
    • Rolls
    • Foodservice Bread
    Direct Store Delivery Products 3 to 7 Deliveries Per Week
    • Chips
    • Beverages DSD
    • Snacks
    IT Structure
    • BASIS Team (4)

    • ABAP Developers (5)


    • All customization requires a lot of development and ongoing
    code review
    • Recent Projects: Automation of manual tasks related to
    ordering for new stores and remodels

    • Supply Chain IT Engagement Team (4)


    • One associate co-located with the F&R department

    9
    F&R Structure
    • Demand Planners (4)
    • Organized by Marketing Category
    • Handle future forecasts/promotions
    • Main contact with Marketing/
    Merchandising Department

    • Supply Planners (4)


    • Organized by store regions
    • Handle Orders and local events affecting the forecast
    • Manage New Store Openings, Remodels, and Stores Closings

    10
    F&R Team Structure
    • Demand • Supply Planners
    Demand Planning

    Supply Planning
    Planners
    Future forecast Consumption
    Article Setup On Hands
    Sales OP’s and PO’s
    Promotions Applix
    Link to Link to Store
    Marketing Ops
    Forecast Quality Order Quality
    Over/Under Stock outs
    Forecasting Order Edits
    Warehouse In- Negative
    Stock Inventory
    Performance Days on hand
    • Measurements • Measurements
    and Compliance and Compliance
    Categories Managed
    • Forecasted Categories:
    • Make To Order Sandwiches
    • Prepared Foods
    • Cigarettes
    • Fresh Fruits
    • Grocery
    • Health and Beauty
    • Fresh Bakery Items

    12
    What We Love
    People we work with @ SAP
    • Knowledgeable
    • Passionate
    • Committed to helping their customers
    Particularly…

    13
    Who We Love
    • Jens Reichardt
    – Jens has worked with
    Wawa since the
    beginnings of the SAP
    F&R implementation.

    Thank You!!!
    Lessons Learned
    Planning and delivery calendars
    • Standard SAP planning and delivery calendars
    • Wawa custom scheduling table (ZCRT)
    • Interface with existing ordering system used by the
    Wawa Dairy.
    • 12 years old at time of SAP F&R go live,
    • Old ordering system replaced last year.
    • ZCRT lives on—8 years of customization is very difficult
    to untangle

    15
    Lessons Learned
    Planning and delivery calendars
    • ZCRT only allows a 7 day window
    • Store delivery cycle for cigarettes and grocery is
    every other day
    • Result—Order forecasting is always wrong.
    Stores ordering on Tuesday
    this week will order on
    Monday/Wednesday next week

    16
    Lessons Learned
    Selling Class
    • Fast Seller 2 (highest selling class)= selling 20 units in a
    week
    • Impact of sales unit of measure on selling class not
    foreseen
    • Soup sells in Ounces. Selling 2 12 oz soups results in an
    article being in our highest selling class
    • Deli meats and cheeses are added to sandwiches in .03
    pound increments (recipes). Requires equivalent of 600
    small sandwiches for a sandwich component to be FS2
    17
    Lessons Learned
    • Process
    – Set process expectations with the
    business before implementation
    • There is nothing as long lasting
    as a temporary work around

    • Reports
    – Love the amount of data available
    but difficult to identify what needs
    attention verses what is just
    background noise
    • Set up reporting requirements

    18
    What We Love
    • Powerful and Configurable
    – Able to meet the needs of a wide
    range of products and very
    different store locations
    • Example—water in Sea Isle, NJ

    • Flexible
    – Able to get system to function in
    creative ways
    • Example - bakery sales
    calculation

    19
    What We Love
    .5 Liter Bottles of Water

    • Highly Seasonal Item in a Highly Seasonal store


    • Spike in period 5/2016 is a Boolean DIF for holiday week 20
    What We Love
    System Stability

    21
    What We Love
    Bacon Strips
    • Each colored
    line is a
    promotion
    that includes
    a sandwich
    that has
    bacon or
    where bacon
    can be
    added to it

    • Nearly always on some promotion


    22
    • 90% of consumption history marked with a BOOLEAN DIF
    Thank You!

    Questions?

    23

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