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    Chapter3 LodgingIndustry

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    Santhosh Chandran R
    The lodging industry in the United States has historically been influenced by changes in transportation. In the mid-1600s, coaching inns became popular resting places for travelers using stagecoach routes. The first hotel designed specifically for lodging opened in 1794 in New York City, and the first "grand hotel" opened in 1828 in Boston. As railroads expanded in the 1800s, lodging facilities located near stations grew in popularity. Major hotel chains like Hilton began in the early 1900s, and the 1950s saw the rise of motels along newly constructed highways. Widespread air travel in 1958 further changed the industry's focus towards airport locations. Lodging operations are organized into administrative departments like accounting and marketing, and

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    Chapter3 LodgingIndustry

    Uploaded by

    Santhosh Chandran R
    37 views17 pages
    The lodging industry in the United States has historically been influenced by changes in transportation. In the mid-1600s, coaching inns became popular resting places for travelers using stagecoach routes. The first hotel designed specifically for lodging opened in 1794 in New York City, and the first "grand hotel" opened in 1828 in Boston. As railroads expanded in the 1800s, lodging facilities located near stations grew in popularity. Major hotel chains like Hilton began in the early 1900s, and the 1950s saw the rise of motels along newly constructed highways. Widespread air travel in 1958 further changed the industry's focus towards airport locations. Lodging operations are organized into administrative departments like accounting and marketing, and

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    Chapter3_LodgingIndustry

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    The lodging industry in the United States has historically been influenced by changes in transportation. In the mid-1600s, coaching inns became popular resting places for travelers using stagecoach routes. The first hotel designed specifically for lodging opened in 1794 in New York City, and the first "grand hotel" opened in 1828 in Boston. As railroads expanded in the 1800s, lodging facilities located near stations grew in popularity. Major hotel chains like Hilton began in the early 1900s, and the 1950s saw the rise of motels along newly constructed highways. Widespread air travel in 1958 further changed the industry's focus towards airport locations. Lodging operations are organized into administrative departments like accounting and marketing, and

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    37 views17 pages

    Chapter3 LodgingIndustry

    Uploaded by

    Santhosh Chandran R
    The lodging industry in the United States has historically been influenced by changes in transportation. In the mid-1600s, coaching inns became popular resting places for travelers using stagecoach routes. The first hotel designed specifically for lodging opened in 1794 in New York City, and the first "grand hotel" opened in 1828 in Boston. As railroads expanded in the 1800s, lodging facilities located near stations grew in popularity. Major hotel chains like Hilton began in the early 1900s, and the 1950s saw the rise of motels along newly constructed highways. Widespread air travel in 1958 further changed the industry's focus towards airport locations. Lodging operations are organized into administrative departments like accounting and marketing, and

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 17

    The Lodging Industry

    Understanding Lodging
    The lodging
    industry in the
    United States
    has always been
    strongly
    influenced by
    changes in
    transportation.

    Mid-1600s

    Stage coach routes established


    Coaching inns became popular
    resting places for travelers
    Expected a bed and a meal for the
    evening

    1794-1828

    1794 City Hotel in


    New York City opens
    The first building in
    the US designed
    specifically as a hotel.
    1828 The Tremont
    House, first grand
    hotel, was built in
    Boston.
    First hotel to offer
    private rooms with
    locking doors.

    The Railroad

    Inns, taverns and foodservice facilities


    located near railway stations began to
    grow.
    Famous resorts because of the railway
    include Hotel del Coronado near San Diego
    and the Greenbrair Resort in West Virginia.
    Yellowstone was also a railway resort.

    Conrad Hilton

    A banker in New Mexico purchased


    his first hotel around 1900. It was in
    Cisco Texas.
    This began his chain of hotels.
    Other hotels around this time: Ritz
    Carlton in Boston and the Plaza in
    New York City.

    1950s

    Increased availability and popularity of the


    automobile and a new interstate freeway
    system made cross country vacations a
    popular option.
    Motels sprang up along highways offering
    travelers a place to bathe, sleep and eat.

    The Airline Industry

    1958 commercial airlines became popular.


    Builders moved toward airports for hotels
    and restaurants.

    Lodging Operations Organization

    Front of the house: employees who have


    direct contact to the public
    Back of the house: supporting operations,
    behind the scenes
    OR
    Administrative Departments: Manage
    business (accounting, human resources,
    training, marketing, sales)
    Service Departments: responsible for
    serving guests directly

    Administrative Departments

    General Manager (GM)


    Accounting and
    Financial Management
    (Controller)
    Human Resources
    Marketing and Sales

    Service Departments

    Front Office
    Housekeeping
    Engineering and
    Facility
    Maintenance
    Security
    Food and Beverage
    (F & B)

    Leisure Travelers

    On vacation
    Shopping, fine dinning, sightseeing,
    sports events, relax
    May provide activities for children,
    on-site recreation or health facilities

    Business Travelers

    Looking for well lit work spaces,


    telephones, modems, copiers, fax
    machines.
    Meeting facilities
    24 hour service - valet parking,
    secure lodging

    Amenities

    Restaurants
    Parking Garages
    Boutiques
    Barber shops
    Dry Cleaners
    Florists
    Swimming pools
    Room service

    Cable Television
    Pay per view
    Bathrobes
    Gift shops
    Kitchens
    Computer modems
    Spa
    Recreational
    activities

    Types of Properties

    Full Service
    Luxury
    Economy
    Mid-priced
    All-suite
    Resorts
    Bed and Breakfast

    Terms to Know

    Folio
    CRS Central
    Reservation System
    Room Inventory
    Block
    Rooms Forecast
    No-Shows
    Overbook
    Understays
    Yield Management
    Rack Rate

    Hubbart Formula

    Helps managers set rates

    Operating expenses + Desired return on investment-Other Income


    _______________________________________________________
    Projected room sales
    =
    Room Rate

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