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    Pareto Chart: Factors No. of Complaints Percentage

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    Santhosh Chandran R
    The Pareto chart shows the number and percentage of customer complaints received in 2016 by a company. The top three factors contributing to over 80% of complaints were congested shop area (33.35%), late delivery (31.05%), and poor eyesight (25.3%).

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    Pareto Chart: Factors No. of Complaints Percentage

    Uploaded by

    Santhosh Chandran R
    38 views1 page
    The Pareto chart shows the number and percentage of customer complaints received in 2016 by a company. The top three factors contributing to over 80% of complaints were congested shop area (33.35%), late delivery (31.05%), and poor eyesight (25.3%).

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    Pareto

    Original Title

    Pareto Chart

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    The Pareto chart shows the number and percentage of customer complaints received in 2016 by a company. The top three factors contributing to over 80% of complaints were congested shop area (33.35%), late delivery (31.05%), and poor eyesight (25.3%).

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    38 views1 page

    Pareto Chart: Factors No. of Complaints Percentage

    Uploaded by

    Santhosh Chandran R
    The Pareto chart shows the number and percentage of customer complaints received in 2016 by a company. The top three factors contributing to over 80% of complaints were congested shop area (33.35%), late delivery (31.05%), and poor eyesight (25.3%).

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 1

    PARETO CHART

    Factors No. of complaints Percentage


    Congested shop area 29 33.35
    Late delivery 27 31.05
    Poor eyesight 22 25.3
    Less attractive ambiance 19 21.85
    Misleading the customers 14 16.1
    Others 4 4.6

    The following chart shows the received number of complaints corresponding to each
    factor in the year 2016.

    30

    25

    20

    15

    10

    The three major components that contribute to the major customer complaints are late
    delivery, congested shop area and poor eyesight which contribute to more than 80% of the
    complaints received.

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