Nick L.

Moving #GenerativeAI projects from pilot to production has proven to be a challenge for many. On this Slalom online Meet-up, we will share how clients are leveraging Slalom, Amazon Web Services (AWS) and LaunchDarkly to quickly and safely "release, measure and iterate" #genai projects! Please join by registering below.

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Customer trust is our number one value — and when it comes to generative AI, security is critical. Read this whitepaper to discover how to address the top LLM risks when building your Gen AI solution.

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Great time sharing some thoughts on the Human Centered keys to value delivery with Gen AI. Thanks to Columbus AI Meetup for the opportunity, Transform Labs for hosting and for all of the great questions and dialog! #genai #humancentered #neuzeit #transformlabs

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New report from our partners at Coveo, around the latest trends on what drives shopping purchase decisions based on customers surveyed in the UK & US. One thing in here that stood out was this statistic: • 📈 49% have experienced a customer service problem, with navigation and search issues hindering them from resolving issues. Post-purchase experience and support have traditionally been an afterthought as it's hard to quantify the direct dollar return. With most commerce modernization initiatives, a lot more capability has been put into self-service and customers (including myself) expect that convenience. It's interesting to see just how impactful post-purchase dissonance is on a brand's reputation to a customer. #CommerceTrends #Coveo

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Generative AI, when used strategically, can help many small- and medium-sized businesses improve their current practices. https://ukg.inc/3vRytdi #SMB #AI

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💡 **Transforming Customer Experience with AI**  This insightful interview on **personalization at the point of interaction** highlights how AI is revolutionizing customer experiences by meeting customers where they are and offering tailored solutions in real time. This approach achieves a powerful balance between operational efficiency and genuine personalization, fostering deeper customer relationships while boosting overall satisfaction. In my experience, integrating AI into customer experience strategies allows teams to focus on high-value interactions while automating repetitive tasks. This synergy delivers sustainable, impactful results and redefines what’s possible. It’s inspiring to see these innovations not only in e-commerce but also across other industries, shaping the future of customer experience. #CustomerExperience #AI #CXInnovation

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Struggling to get your #HRtechnology plans approved? Here's how to build your business case. https://ukg.inc/3Vpa7A6

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The focus of #SB1047 on imposing safety guidelines was misguided. Matt Calkins, CEO of Appian Corporation shared his view about AI and the importance of #transparency with Mark Sullivan of Fast Company in this article. Find out 👉 #EnterpriseAI

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Sharing an insightful new article from my colleague and friend Matt Whitmer! In this article, Matt focuses on the #Retail industry and provides his outlook on the best practices to personalize experiences while ensuring transparency. Modern retail customers require modern experiences. That means tailored shopping with the privacy and trust that we all deserve and Matt does a great job of highlighting how retailers can achieve this balance. Check out his great article on The Fast Mode and explore 3 ways that you can navigate this challenge: https://bit.ly/46zGa5I. #Mosaicx #CustomerEngagement #Personalization #DataPrivacy #CustomerTrust

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Excited about the upcoming NICE Talk featuring Robin Gareiss from Metrigy and our own Jennifer Wilson! They’ll be discussing key AI practices for transforming CX and driving real change. Don’t miss this insightful session: https://bit.ly/4dLv13L #CustomerExperience #ArtificialIntelligence

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Express is finally getting greater print capability. The fundamental PDF output is far superior to Canva, but Adobe hasn’t dotted the i’s or crossed the t’s on the details required for highest-quality print output with out-of-the-box features. Instead, they have made Express nicely extensible, so third parties can take it that last mile. Even right now, today, Express can produce great output for print: you just might have to augment it with other Adobe technology. This brings back memories of InDesign 1, 1.5, and 2.0. There were no tables, paragraph rules, or long document features. Third parties built these things, though, and Adobe put them in the product later. The example with Zazzle is cool, because it was all built on a public SDK. Any printer cam build their own add-on or embed SDK app to use this great editor to feed their press.

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Dive into the world of retail predictive analytics and see how it's shaping the future of personalized customer interactions across all channels.

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