Jimmy Rodriguez’s Post

In the latest BT150 Spotlight, Larry Dignan sits down with John Kreul, Chief Information Officer at Jewelers Mutual Group 💎 to talk human-centric #AI, #CX, returns, and future-proofing... Jewelers Mutual Group uses #AI to enhance the #customerexperience for retail jewelers, personal line customers, agents, and employees. Kreul shares insights on the company's approach to building vs. buying AI capabilities, metrics to measure progress, and the importance of the human element to drive change. Watch the full conversation below and read the article here ➡️ https://lnkd.in/gma9pxaJ

"AI is a tool that can help people do their jobs differently, not without disruption," said James Wood at GDS Group CIO Insights Summit last week. "These kinds of things change how people work, but ultimately make their jobs more efficient and in some ways more interesting." What other ways do you see AI impacting the world of #CX?  #GDSEvents #CXevents #CustomerExperience #ContactCenter #AI

#Sales Leaders Must Harness the Power of #AI While Keeping the Human Touch. As generative AI continues to disrupt the sales landscape, leaders seek ways to empower their sellers with the right content and tools to optimize AI capabilities to support a wider revenue strategy. Despite the buzz, the salesperson role isn’t fading - the human in the loop improves AI accuracy and outputs and, ultimately, buyer understanding. NB Many Sales Leaders don't have a human touch either! ;) https://lnkd.in/e7sFceXx

Many retail organizations lack internal AI expertise—that's where finding the right external partner comes in. 🤝 If your company doesn't have the internal AI expertise needed to navigate the current landscape, finding a partner who understands your challenges and has successfully addressed similar issues is key. Look for a partner that's willing to work lean and fast, align with your company's interests, and provide tangible results in short bursts. https://bit.ly/3y65frO #AI #GenAI #retail

In one week, join our experts and guests for an informative webinar series to see the real results leading companies are achieving with CX AI today. #cx #ai #contactcenter

In August, Movate AI's leadership provided valuable insights into market expectations and the challenges of AI integration, their holistic framework, target applications, existing deployments, and plans for building commercial relationships. Ivan Kotzev details critical takeaways in a new NelsonHall blog post. Check it out here: https://lnkd.in/dvgwxXAr #CX #CXservices #AI #GenAI

In August, we spoke with the leadership of Movate AI to discuss the market expectations and challenges of AI integration, their in-house holistic framework, target applications, existing deployments, and how the company plans to build commercial relationships around this AI reinvention model. Ivan Kotzev shares key takeaways and insights in a new NelsonHall blog post: https://lnkd.in/dvgwxXAr #CX #CXservices #AI #GenAI

Blending brick-and-mortar stores with #AI, #MachineLearning, and #ComputerVision can revolutionize in-store experiences, turning customers into loyal advocates. Discover how innovative companies are leading this shift in this post by Client Advisor Ryan Deri: https://bit.ly/4fBpYVb #retail #innovation #customerexperience

Excited to share Part 2 of our series on the Intersection of AI with People, Process, & Technology! Patrick O'Hara and Petra Seals collaborated to weigh in on the vital discussion of risks associated with premature AI adoption. Don't miss our insights! #thenorthridgegroup #aitechnology #contactcenter #customerexperience #employeeexperience

In August, we spoke with the leadership of Movate AI to discuss the market expectations and challenges of AI integration, their in-house holistic framework, target applications, existing deployments, and how the company plans to build commercial relationships around this AI reinvention model. Ivan Kotzev shares key takeaways and insights in a new NelsonHall blog post: https://lnkd.in/dvgwxXAr #CX #CXservices #AI #GenAI