Greg Goodrich

Our teams are smaller and our checklists are longer, so how can we manage our workloads without constantly working past dinner time? Hear from our sales enablement experts Beverlie Heyman, Director of Sales Enablement (WiSE Chapter Lead, Enablement Strategist and Coach) and Jared Hibbs, Senior Sales Enablement Manager (Force Management Facilitator) on how AI can support stressed out sales enablement and marketing teams in this on-demand learning session. Learn how they take advantage of AI tools to: + Coach sellers to success + Develop and maintain compelling content + Keep up with seller requests + Prioritize your task lists to be as effective as possible

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Want to nerd out with me on Revenue Operations comp plans?? 🤓 If you've been considering revamping your RevOps team compensation and want to add in a spicy new variable comp to better align with the business outcomes you're striving for and reward your team for their contributions, then check out this quick read: https://lnkd.in/gDFmh3jT

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Want to drive sales success through technology? Learn how to effectively advocate for sales enablement within your organization with these expert tips from our own Enablement Expert, Beverlie Heyman. #salessuccess #ealesenablement #enablement

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I am very excited to host a speaking panel at RevOpsAF in San Diego on May 30th. If you're a RevOps leader charged with moving your GTM execution faster -- this thought-leadership session is for you. In "Blood, Sweat & Sales People: Confessions from the Rev Ops Frontline", we dive deep into the trenches with RevOps experts Ayelet Germanski (PlexTrac) and Amie Weizer (Zensai), revealing their battle-tested strategies for success. Gain 3 crucial insights: 1. Scale with Speed: Master the art of GTM scaling – launching AND maintaining growth momentum. Discover how to thrive in a resource-constrained market through smart process streamlining and efficient workflows. 2. Adapt to Conquer: Learn how to react quickly to market shifts and build resilience for the unexpected. Uncover expert tactics for achieving growth even with limited resources. 3. RevOps Revolution: Optimize your RevOps journey. Identify the signs that you need a reboot, foster seamless collaboration across departments, and ensure your entire RevOps process aligns perfectly with your organization's goals. Big thanks to Matthew Volm, Camela Thompson and the RevOps Co-op team for organizing this wonderful event and inviting me to speak. Let's meet in person if you are attending - secure a time to chat here >>> https://lnkd.in/dmU7JY6K Use the discount code 'RAFDealHub10' to get 10% off your event ticket!

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👋 Did you catch the latest episode of Spilling the Tea on HR Tech? 🎬 In this clip, Cliff Stevenson and Teri A. Zipper highlight Workday’s latest AI venture, Illuminate, launched at Workday Rising. More than a single tool, Illuminate encompasses specialized AI agents for recruiting, expenses, succession planning, and optimization, all geared to elevate HR efficiency and precision. 🎧 Listen to the full episode here: https://lnkd.in/ezhsr_U6 🎥 Or watch it here: https://lnkd.in/eJxndi3F #SapientInsights #HRtech #HRtools 

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🚨 What if misaligned sales plans were quietly costing your business millions in revenue? Aligning sales teams and managing complex compensation plans can feel like an uphill battle, especially when siloed systems and growing pressures make it even harder to hit your targets. At Elevate, we’re tackling these challenges head-on with sessions packed with real-world insights and success stories to help you break down silos and drive revenue growth. 🔍 From a recent survey at Varicent's Accelerate conference in May, 58% of attendees projected a 6%+ revenue increase, just by integrating sales planning with incentive compensation. Our full agenda for Elevate is now live with these goals in mind —check it out and see how you can turn alignment into action. 👇 https://lnkd.in/g-Dz9fEQ   Space is limited and seats are filling up fast. Reserve your spot today!   #VaricentElevate

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What is sales readiness? And why should you care about it even if you're not in sales? Making sure your sales reps are prepared to have thoughtful conversations with customers is essential, especially now that customers have a lower tolerance for inauthentic, rote buying experiences. Customers want to leave a conversation not only with a smile on their face, but with confidence that your company is right fit for them, for both the present and the future. And EVERYONE has a stake in that. So you need to make sure, in whichever way you can contribute, that your sales reps are ready to give customers that secure feeling. How are you contributing to your sellers' readiness? #salesreadiness #salesenablement #buyingexperience #guidedselling

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57% of Commissionable Employees say that Commissions or Bonuses motivate them to do better job. Over half your workforce wants to respond to your incentive structure the way you want them to....by being motived to achieve the targets and make that $$$. Compensation is a powerful lever to motivate teams and keep them engaged so how is your Org stacking up? Are your teams motivated? Do you potentially have process gaps that are demotivating? Check out our Compensation & Motivation Pulse Survey Results! https://lnkd.in/eE_icgtP

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Gong helps teams improve their 𝐏𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐯𝐢𝐭𝐲 and optimize key outcome metrics like 𝐑𝐞𝐯𝐞𝐧𝐮𝐞 𝐩𝐞𝐫 𝐑𝐞𝐩 and 𝐑𝐚𝐦𝐩 𝐓𝐢𝐦𝐞. Learn more by checking out this nostalgic 80's themed video on 𝐓𝐞𝐚𝐦 𝐄𝐟𝐟𝐞𝐜𝐭𝐢𝐯𝐞𝐧𝐞𝐬𝐬 -- packed with tips & tricks for Revenue Teams of all shapes and sizes. Link in the comments 👇 .... Special shoutout to Sarah Uzelac Tim H. Samantha Kennedy McClure and our Customer Education team!

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As Open Enrollment season closes, now is the perfect time to reflect on how to make next year smoother for your team. Meet Benji, Newfront’s AI-powered benefits assistant. Benji answers employee benefits questions instantly, 24/7, directly in Slack, saving total rewards teams time and enabling them to focus on more strategic priorities. On average, Benji can save teams up to four weeks a year by automating responses. Discover how Benji can transform your benefits process: https://hubs.li/Q02ZyJdl0 #totalrewards #employeebenefits #insurance #brokerage #ai

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🎃 A "Spooktacular" Guide to Customer Success 🎃 As Halloween looms, let's talk about what makes a great Customer Success Manager (CSM)—because it’s no trick getting it right! 👻 🕸️ Empathy: CSMs feel their customers’ chills and thrills, knowing exactly when they need a treat or reassurance. 🧙 Proactivity: Like witches with a crystal ball, they foresee potential frights and handle them before they strike! 🍬 Adaptability: Just like a jack-o'-lantern, CSMs shine bright in any situation. With empathy, foresight, and adaptability, CSMs turn haunted experiences into happy ones! 🎃✨ #CustomerSuccess #CustomerExperience #CustomerSuccessManager #Halloween #Empathy #Proactive #Adaptability #ClientSatisfaction

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🎉 I am excited to talk "Grit, Grace, and Gainsight" with the Client Success Dream Team 😍 at SAP Concur for #GainsightPulse2024. If you're attending #Pulse for the first time like me 🙋‍♀️, feel free to share any essential tips and tricks in the comments for making the most out of the experience!

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🎥 Up next is the second episode in our Moveable Feasts series at #HRTech2024... Heather Gilmartin Adams sits down with Mathangi Ramanathan, Vice President of Product Management at UKG, to discuss how UKG is leveraging people-centric technology to create great workplaces. Key takeaways from the conversation: 🔹 AI at UKG is designed to enhance human creativity and productivity. 🔹 Bright Assist—UKG's AI sidekick—was introduced to simplify user experiences. 🔹 High-quality data and context are fundamental for effective AI. 🔹 UKG is committed to responsible AI and ethical data usage. 🔹 UKG has over 2,500 active AI models in place. Watch the video to see how UKG is revolutionizing workforce management with AI and helping organizations create better workplaces. 🙌 More Moveable Feasts videos are coming your way, so stay tuned! 🎬 Want to catch all the videos in one place? Join the RedThread Research community today: https://lnkd.in/g4GERvcN #hrtechconf #AI #WorkforceManagement #FutureOfWork #ResponsibleAI #PeopleFirst #PeopleAnalytics #RedThreadResearch #UKG

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Gong's GTM teams love DealHub! We're geeking out over how Gong, the Revenue Intelligence leaders, are using DealHub.io to, well, rock their sales world! Their Deal Desk, RevOps, and Sales teams are all raving about the platform. Here's why DealHub is a hit at Gong: * Less Busywork, More High Fives: DealHub slashed manual work by 50%, freeing up time for what matters – closing those deals. * Crystal Clear Visibility: Say goodbye to pipeline mysteries! Everyone at Gong has a bird's eye view of the sales process. * Faster Sales Cycles: DealHub helped Gong accelerate their deal cycles, meaning quicker wins and happier customers. * Teamwork Makes the Dream Work: Collaboration is key! DealHub fosters seamless communication between all of Gong's awesome teams. Curious how DealHub can boost your RevOps magic? Check out the full story! https://okt.to/WeHlgw #RevOpsLife #SalesTeamWins #DealHubLove #CustomerSpotlight

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Are the robots here to take over our jobs? What will a future job description look like for a talent acquisition professional? There’s more than just technology and increasing automation on the “what’s hot” list for talent acquisition in 2025. Hear what six industry experts believe will be the defining feature to shape talent acquisition over the next 12 months https://lnkd.in/gKns-bZw

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✨ When I determined that Net Revenue Retention (NRR) was my north star, everything came into focus. It became clear that driving customer value and retention was the key to sustainable growth. I recently had the opportunity to discuss how I increased NRR on CSM Practice with Irit Eizips. We went deep into the strategies that led to Banzai's consistent year-over-year NRR growth.🎙️ Podcast link in comments! I’d love to hear how others have successfully increased NRR. What’s worked for you in driving customer retention and growth? #CustomerSuccess #NRR #CustomerRetention #Leadership #SaaS

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𝗣𝘂𝗹𝘀𝗲 𝟮𝟬𝟮𝟰: 𝗔𝗰𝗰𝗲𝗹𝗲𝗿𝗮𝘁𝗶𝗻𝗴 𝗖𝗦 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗛𝘂𝗺𝗮𝗻 𝗣𝗼𝘁𝗲𝗻𝘁𝗶𝗮𝗹 After an inspiring two days at Gainsight Pulse 2024, I'm amazed at but not surprise by the rapid pace of innovation happening in the Customer Success space. This wasn't just about new tactics or efficiencies - the content pushed us to entirely reimagine how we drive value, empowerment, and human potential in CS. A few themes resonated deeply: 𝗔𝗜 𝗮𝘀 𝗮 𝗙𝗼𝗿𝗰𝗲 𝗠𝘂𝗹𝘁𝗶𝗽𝗹𝗶𝗲𝗿 AI was easily one of the hottest topics at Pulse. The AI roadmap session by Shantan Reddy spotlighted Gainsight's vision for an AI-enabled knowledge layer and intelligent assistants to automate workflows and surface insights. IBM's Janine Sneed and her team showcased how generative AI can power meeting assistants to prep for meetings, automate notes, action items, follow-ups, and more. The consistent refrain: This AI transformation will be human-first, not human-free. As the Kobiton team outlined, the power will come from human-AI collaboration where we leverage technology to augment our strategic abilities. 𝗛𝘆𝗽𝗲𝗿-𝗥𝗲𝗹𝗲𝘃𝗮𝗻𝗰𝗲 𝗧𝗵𝗿𝗼𝘂𝗴𝗵 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝘁 𝗝𝗼𝘂𝗿𝗻𝗲𝘆𝘀 The most effective organizations mapped out intelligent, hyper-personalized journeys tailored to specific roles, industries, and desired outcomes. Rather than generic messaging, they used predictive intelligence to construct self-guided experiences attuned to each user's current context. Autonomous journeys meet people where they are. 𝗦𝘆𝘀𝘁𝗲𝗺𝗶𝗰 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻𝘀, 𝗡𝗼𝘁 𝗧𝘄𝗲𝗮𝗸𝘀 To truly transform, organizations must move beyond incremental CS changes to holistic transformations. They redesigned entire engagement models, created centralized workflow engines, and made CS a catalyst for broader organizational changes around customer obsession. 𝗧𝗵𝗲 𝗜𝗺𝗽𝗲𝗿𝗮𝘁𝗶𝘃𝗲 𝗼𝗳 𝗛𝘂𝗺𝗮𝗻 𝗙𝗶𝗿𝘀𝘁 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 Transformations aren't just about datasets and impressive technology - they are about leading and inspiring people to be open to change and to use their skills to transform together. Kate Peter and Nikki Bishop did a fantastic job of detailing how implementing a human-first culture drives both employee and customer satisfaction, leading to collaboration and business excellence. The challenge for many organizations is achieving the clean datasets needed for these transformations. If you've navigated this journey, I'd love to connect. Reflecting on Pulse 2024, I'm excited about the immense opportunities we as an industry have at this time to shape the future of Customer Success. We're in the midst of a CS renaissance, catalyzed by the convergence of human ingenuity and AI. I'm leaning into this era of collaboration, eager to harness the transformative potential of technologies like generative AI while cultivating extraordinary relationships with our customers. #Gainsightpulse2024 #AI #HumanFirst #CustomerSuccess #Leadership

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