Brian Kalis

Given its centrality to wellbeing, health organizations’ role in meeting basic needs and softening that anxiety would be difficult to overstate. However, permacrisis creates severe pressure on healthcare leaders and their organizations, too. For example, there simply aren’t enough hands to care for the numbers of people needing care. Healthcare leaders need to embrace technology where appropriate to decrease the reliance on human capital. In other words, core challenges (growing demand for care… Show more

Given its centrality to wellbeing, health organizations’ role in meeting basic needs and softening that anxiety would be difficult to overstate. However, permacrisis creates severe pressure on healthcare leaders and their organizations, too. For example, there simply aren’t enough hands to care for the numbers of people needing care. Healthcare leaders need to embrace technology where appropriate to decrease the reliance on human capital. In other words, core challenges (growing demand for care with dwindling resources) must be met while understanding and harnessing new technology releases in areas like generative AI, digital identity and the broader metaverse continuum.

Accenture Life Trends 2023 reveals the personal changes people are making to harness technology and survive the permacrisis. Those changes apply profoundly to the healthcare that is so inextricably linked to their collective wellbeing. Permacrisis creates an existential threat and healthcare leaders must respond—inaction means certain failure. But the right response isn’t so easy to identify. Show less

The Accenture Digital Health Technology Vision surveyed 391 healthcare executives across 10 countries to learn from their perspectives. In addition, a global survey of 24,000 people captured insights into their use of, interactions with and beliefs about technology in their lives. The "Metaverse Continuum" is a spectrum of digitally enhanced worlds, realities and business models poised to revolutionize life and enterprise. The four trends in the Accenture Digital Health Technology Vision show… Show more

The Accenture Digital Health Technology Vision surveyed 391 healthcare executives across 10 countries to learn from their perspectives. In addition, a global survey of 24,000 people captured insights into their use of, interactions with and beliefs about technology in their lives. The "Metaverse Continuum" is a spectrum of digitally enhanced worlds, realities and business models poised to revolutionize life and enterprise. The four trends in the Accenture Digital Health Technology Vision show how technology innovations are shaping healthcare experiences of the future. Every healthcare leader must ask: What will be my organization’s role in this new continuum? Show less

Accenture has explored how the care delivery methods created during COVID-19 can become part of an optimized, hybrid care regimen. With most in-person care visits on hold, use of virtual care services for acute care needs exploded. Can this trend become permanent? Providers can increase efficiency, efficacy and humanize healthcare while providing care independent of traditional locations – but how, exactly? We provide a systematic three-step guide to identifying optimal care settings that… Show more

Accenture has explored how the care delivery methods created during COVID-19 can become part of an optimized, hybrid care regimen. With most in-person care visits on hold, use of virtual care services for acute care needs exploded. Can this trend become permanent? Providers can increase efficiency, efficacy and humanize healthcare while providing care independent of traditional locations – but how, exactly? We provide a systematic three-step guide to identifying optimal care settings that realize the best location-flexible care for patient. Show less

The 2021 Accenture Health and Life Sciences Experience Survey of nearly 1,800 people in the US reveals how the healthcare experience is changing. One out of four people we surveyed said their access to healthcare has been better since the onset of the COVID-19 pandemic. More than one quarter of survey respondents did not use any digital technologies to manage their health in the past year. When it comes to the care experience, emotional support is just as important as medical support.

The Accenture Digital Health Technology Vision surveyed 399 healthcare executives across six countries to learn from their perspectives. Healthcare executives (81%) say the pace of digital transformation for their organization is accelerating. Most (93%) report that their organization is innovating with an urgency and call to action this year. Five emerging trends reveal what healthcare organizations will need to address to accelerate and master change in all parts of their organization.

2021 Fjord Trends highlighted consumers who feel disconnected and marginalized, and how companies need to evolve to meet those needs. We discuss what that means for healthcare.

Accenture healthcare CEO research reveals that healthcare organizations are not fully harnessing innovation to create sustainable business models. Many organizations are struggling to operationalize innovation, balancing both agility and affordability. It is possible to turn the healthcare innovation gains made out of necessity during the pandemic into longer term outcomes. There is opportunity to unlock trapped value by combining existing and emerging technologies to bring new solutions to… Show more

Accenture healthcare CEO research reveals that healthcare organizations are not fully harnessing innovation to create sustainable business models. Many organizations are struggling to operationalize innovation, balancing both agility and affordability. It is possible to turn the healthcare innovation gains made out of necessity during the pandemic into longer term outcomes. There is opportunity to unlock trapped value by combining existing and emerging technologies to bring new solutions to market faster. Show less

The global pandemic has spurred a massive innovation effort from companies, governments, universities and individuals. COVID-19 has not slowed digital technology innovation; it’s amplifying it to historic levels. As people strive to find normalcy and stability as the world reopens, they are turning to health more than ever for answers about their day to day. Those healthcare organizations that design future services to provide transparency, choice and more control will differentiate themselves.

The Accenture 2020 Digital Health Consumer Survey reveals that the rapid rise of digital health shows signs of stalling. Despite the current decline in digital adoption, people are interested in virtual services—these numbers may rise as digital-savvy generations age. Security and privacy concerns have grown, especially toward technology companies entering the health market. Providers play a key role in future digital adoption as they can embrace digital health services and encourage… Show more

The Accenture 2020 Digital Health Consumer Survey reveals that the rapid rise of digital health shows signs of stalling. Despite the current decline in digital adoption, people are interested in virtual services—these numbers may rise as digital-savvy generations age. Security and privacy concerns have grown, especially toward technology companies entering the health market. Providers play a key role in future digital adoption as they can embrace digital health services and encourage consumers to use them. Show less

Healthcare payers see a new opportunity on the horizon: intelligent operations. Accenture surveyed operations executives at 150 payers and learned that the pressure is on to support revenue growth, improve the customer experience and increase quality. In short, the back office is now being expected to power the front office.

The 2019 Accenture Digital Health Tech Vision highlights five emerging trends that will shape healthcare enterprises over the next three to five years: DARQ Power, Get to Know Me, Human+ Worker, Secure US to Secure ME and MyMarkets. In each trend, you will see how the maturity of digital technologies across business and society is raising expectations, abilities and risk in healthcare. Fortunately, it’s an era of equally tremendous possibility.

The Accenture 2019 Digital Health Consumer Survey reveals a market shift in the United States.
Healthcare consumers today are changing, and their expectations for convenience, affordability and quality are redefining how they engage at each stage of care. Younger consumers are not satisfied with healthcare’s status quo and consumers of all generations are more willing to try non-traditional services.
Non-traditional healthcare, such as virtual care and retail walk-in clinics, is… Show more

The Accenture 2019 Digital Health Consumer Survey reveals a market shift in the United States.
Healthcare consumers today are changing, and their expectations for convenience, affordability and quality are redefining how they engage at each stage of care. Younger consumers are not satisfied with healthcare’s status quo and consumers of all generations are more willing to try non-traditional services.
Non-traditional healthcare, such as virtual care and retail walk-in clinics, is gaining in popularity and use. Show less

Ninety percent of healthcare chief strategy officers (CSOs) think new technologies will transform their industry over the next five years. Yet only 13 percent feel their organizations are prepared. This is far less than peers in other industries, reveals Accenture research. How can CSOs get ahead of disruption and set priorities, make investments and allocate resources to compete and win in such a dynamic environment?

The world has reached a point where technology is deeply embedded in our lives—and the lines between business and personal are blurred more than ever. Healthcare organizations are increasingly unleashing the power of intelligent technologies, using them to deliver personalized, efficient and informed care. However, with such innovation comes responsibility. For people to get the full benefits of digitally enabled healthcare services, providers and health plans must prioritize trust and… Show more

The world has reached a point where technology is deeply embedded in our lives—and the lines between business and personal are blurred more than ever. Healthcare organizations are increasingly unleashing the power of intelligent technologies, using them to deliver personalized, efficient and informed care. However, with such innovation comes responsibility. For people to get the full benefits of digitally enabled healthcare services, providers and health plans must prioritize trust and responsibility.

The Accenture Digital Health Technology Vision 2018 explores five trends that underscore the importance of building a foundation of trust as technology has a greater impact on our lives: Citizen AI, Extended Reality, Data Veracity, Frictionless Business and Internet of Thinking. Show less

Building on an earlier pilot study, Accenture investigated where and how companies are applying artificial intelligence to manage and change business processes. We surveyed 1,075 process professionals from large global companies representing 13 industries and 15 countries in late 2016 and early 2017. Sixty-two respondents were from US payers, providers and pharmacy benefit managers.

This research was key in developing the insights in
Human+Machine: Reimagining Work in the Age of… Show more

Building on an earlier pilot study, Accenture investigated where and how companies are applying artificial intelligence to manage and change business processes. We surveyed 1,075 process professionals from large global companies representing 13 industries and 15 countries in late 2016 and early 2017. Sixty-two respondents were from US payers, providers and pharmacy benefit managers.

This research was key in developing the insights in
Human+Machine: Reimagining Work in the Age of AI,
published in March 2018 by Harvard Business Review Press and co-authored by Accenture’s Paul Daugherty and Jim Wilson. Show less

Several healthcare technology advancements are converging to deliver significant benefits to consumers. According to Accenture research, healthcare consumers continue to show strong use of digital technology for self-service care – and the numbers are rising each year. In 2018, 75 percent of US consumers surveyed said technology is important to managing their health. Patients are increasingly open to intelligent technologies taking on elements of their care, such as medical consultations and… Show more

Several healthcare technology advancements are converging to deliver significant benefits to consumers. According to Accenture research, healthcare consumers continue to show strong use of digital technology for self-service care – and the numbers are rising each year. In 2018, 75 percent of US consumers surveyed said technology is important to managing their health. Patients are increasingly open to intelligent technologies taking on elements of their care, such as medical consultations and monitoring. And they are using self-service digital health tools that go beyond websites.

In some areas, healthcare providers are keeping pace with demand. But when it comes to virtual care, robotics and artificial intelligence (AI), consumer interest is surpassing what providers currently offer. There is an opportunity for providers to differentiate themselves by offering new, technologically advanced services that satisfy consumer interest and expectations. Show less

Accenture research shows that 82 percent of employed consumers believe their employers or health plans should provide health and wellness programs—but the programs offered today are falling short of their needs and expectations.

There is a distinct gap between programs offered versus awareness and use of these programs. The research found awareness and utilization of health and wellness programs offered by health plans was extremely low—62 percent of employees were unaware of basic… Show more

Accenture research shows that 82 percent of employed consumers believe their employers or health plans should provide health and wellness programs—but the programs offered today are falling short of their needs and expectations.

There is a distinct gap between programs offered versus awareness and use of these programs. The research found awareness and utilization of health and wellness programs offered by health plans was extremely low—62 percent of employees were unaware of basic services, such as a provider finder. In addition, less than 10 percent were aware of any other programs offered. Show less

Technology for People shows the way to an exciting future where healthcare technology is designed by humans, for humans, to create positive change that can transform healthcare organizations and society.

Digital breakthroughs are enabling healthcare enterprises to improve labor productivity, clinical outcomes and human experiences. This unprecedented era of technology innovation is allowing clinicians and service workers to broadly apply their knowledge, freeing up more face time to… Show more

Technology for People shows the way to an exciting future where healthcare technology is designed by humans, for humans, to create positive change that can transform healthcare organizations and society.

Digital breakthroughs are enabling healthcare enterprises to improve labor productivity, clinical outcomes and human experiences. This unprecedented era of technology innovation is allowing clinicians and service workers to broadly apply their knowledge, freeing up more face time to spend delivering a human touch. And, as technology affords greater opportunities for self-management, it’s empowering people to consume healthcare on their own terms. It is no longer about what technology can do for people, it’s what people can do with technology. Show less

New Accenture research reveals that the vast majority of US health insurers are not yet translating their digital investments into better financial performance and new business growth. Most are investing in digital technologies to create business efficiencies, and stopping there. Health insurers can achieve short-lived gains this way. But they cannot unlock new sources of value for sustained improvements in financial performance over time, which is critical to thrive amid massive healthcare… Show more

New Accenture research reveals that the vast majority of US health insurers are not yet translating their digital investments into better financial performance and new business growth. Most are investing in digital technologies to create business efficiencies, and stopping there. Health insurers can achieve short-lived gains this way. But they cannot unlock new sources of value for sustained improvements in financial performance over time, which is critical to thrive amid massive healthcare industry change. Show less

Accenture commissioned an online survey of 77 healthcare payers and 77 healthcare providers in the United States. The survey aimed to understand the current position of respondents with respect to the use of Internet of Health Things technologies and tools and ¬find out what investments they were making and where. Organizations included in the survey had annual revenues of more than US$50 million and sample job titles were C-suite, mainly CEO and CIO. The overall margin is +/- 8 percentage… Show more

Accenture commissioned an online survey of 77 healthcare payers and 77 healthcare providers in the United States. The survey aimed to understand the current position of respondents with respect to the use of Internet of Health Things technologies and tools and ¬find out what investments they were making and where. Organizations included in the survey had annual revenues of more than US$50 million and sample job titles were C-suite, mainly CEO and CIO. The overall margin is +/- 8 percentage points at the 95 percent confidence level. The survey was conducted by McGuire Research between January 29 and February 19, 2016. Show less

According to Accenture’s 2016 Healthcare Innovation Research, leaders of healthcare companies are increasingly likely to view innovation as an enabler of long-term success, with 79 percent of providers and payers stating they are extremely or very dependent on innovation to determine organizational strategy.

Companies are thinking big—exploring new and novel approaches, offerings and services. The problem is, their innovation output is low, focused on incremental product and service… Show more

According to Accenture’s 2016 Healthcare Innovation Research, leaders of healthcare companies are increasingly likely to view innovation as an enabler of long-term success, with 79 percent of providers and payers stating they are extremely or very dependent on innovation to determine organizational strategy.

Companies are thinking big—exploring new and novel approaches, offerings and services. The problem is, their innovation output is low, focused on incremental product and service improvements. Sixty-seven percent of participants report their organizations fail to produce disruptive innovation. Both payers and providers want a big breakthrough, but many are going about it all wrong. Show less

Healthcare consumers are becoming more digital, yet health insurers lag other industries in digital engagement. As consumers’ “digital intensity” grows, they are less likely to see differentiation among insurers—and more likely to shop around.

Silver surfers—people age 65 and over who use digital technology in their daily lives—are shattering myths about seniors’ use of ehealth, how they value it, and what they expect of a technology-enabled health system, reveals the 2016 Accenture Consumer Survey on Patient Engagement.
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Globally, and across multiple industries, an innovative model is emerging that enables faster,
more efficient and highly secure business-to-business and business-to-consumer transactions.
Many involved in healthcare hope the same distributed database technologies enabling this new
model can drive similar results within the industry and, as with many other major innovations,
recognize that confusion and hype can mask the potential of real world applications. Known as
blockchain… Show more

Globally, and across multiple industries, an innovative model is emerging that enables faster,
more efficient and highly secure business-to-business and business-to-consumer transactions.
Many involved in healthcare hope the same distributed database technologies enabling this new
model can drive similar results within the industry and, as with many other major innovations,
recognize that confusion and hype can mask the potential of real world applications. Known as
blockchain technologies, these solutions can support many existing healthcare business
processes at a fundamental level. They promise to improve data integrity dramatically while
enabling at-scale interoperability for information exchange, patient tracking, identity assurance
and validation – among healthcare professionals, and between patients, their proxies and their
healthcare providers. Show less

Despite an improvement in overall consumer trust of medical information
sources over the past two years, Accenture research shows that highly digital consumers—those with higher use of digital channels—are more concerned about medical information bias than their
less digital counterparts. That skepticism is eroding traditionally held consumer perceptions about the professional authority of payers and providers.

Winners in the ​​digital age know success comes from more than just completing a checklist of technology. It hinges on people. Keeping up with changing technology is vital. But today, it's just as important to evolve the consumer experience, career development opportunities for the healthcare workforce and care delivery methods. Technology can enable innovation across healthca​re organizations, but people will lead the real evolution.

The Accenture Digital Health Technology Vision 2016… Show more

Winners in the ​​digital age know success comes from more than just completing a checklist of technology. It hinges on people. Keeping up with changing technology is vital. But today, it's just as important to evolve the consumer experience, career development opportunities for the healthcare workforce and care delivery methods. Technology can enable innovation across healthca​re organizations, but people will lead the real evolution.

The Accenture Digital Health Technology Vision 2016 investigates five trends behind a “people-first” approach: Intelligent automation, liquid workforces, the platform economy, predictable disruption and digital trust.

The end goal? Integrating change into your organizational DNA through the most effective means possible. Your people. Show less

Digital is reshaping industries, revolutionizing consumer expectations and shifting more power to consumers creating digital realities we cannot escape. A new model of industry disruption - with new rules of strategy and competition - is needed to explain why this is happening to help organizations compete in the age of devastating innovation. The Healthcare industry is in the Singularity stage of the Big Bang Disruption model signaling the change to come. How can you know what’s next in… Show more

Digital is reshaping industries, revolutionizing consumer expectations and shifting more power to consumers creating digital realities we cannot escape. A new model of industry disruption - with new rules of strategy and competition - is needed to explain why this is happening to help organizations compete in the age of devastating innovation. The Healthcare industry is in the Singularity stage of the Big Bang Disruption model signaling the change to come. How can you know what’s next in this era of gradual, then sudden change? Show less

Today’s model of healthcare provision is becoming increasingly unsustainable. To deliver continued improvements to the world’s health, healthcare will need to be transformed, with digital playing a central role.

Hospitals have only engaged less than 2 percent of their patients using mobile apps.

Healthcare providers that do not meet consumers’ growing desire for mobile patient engagement are at risk of losing customers – and revenue.

The aim of this study was to determine the impact of a targeted, personalized wellness program on reducing employees’ future risk of metabolic syndrome.

DISCLOSURE: I am listed in the acknowledgements section. Not an original author on the publication.

As cyber attackers strike clinical and financial systems, healthcare providers
that do not protect and defend their patients’ data could lose customers and
billions in patient revenue.

Silver surfers—digital-savvy seniors 65 and over—are more interested in using digital tools to manage their health than they are in using them to manage their healthcare costs, reveals Accenture research.

We applied a proprietary “big data” analytic platform—Reverse Engineering and Forward Simulation (REFS)—to dimensions of metabolic syndrome extracted from a large data set compiled from Aetna’s databases for 1 large national customer. Our goals were to accurately predict subsequent risk of metabolic syndrome and its various factors on both a population and individual level.

With an estimated 3.5 million U.S. citizens a year expected to reach 65 years-old through 2030, there is more focus on the growing number of tech-savvy seniors (57 percent) who are seeking digital options for managing their health services remotely, according to a new Accenture (ACN) survey. Although many seniors want access to healthcare technology, such as virtual physician consultations (42 percent) and self-serve tools (62 percent) like online appointment scheduling, research shows only a… Show more

With an estimated 3.5 million U.S. citizens a year expected to reach 65 years-old through 2030, there is more focus on the growing number of tech-savvy seniors (57 percent) who are seeking digital options for managing their health services remotely, according to a new Accenture (ACN) survey. Although many seniors want access to healthcare technology, such as virtual physician consultations (42 percent) and self-serve tools (62 percent) like online appointment scheduling, research shows only a third of healthcare providers currently offer such capabilities. Show less

This article provides an overview of data privacy laws in the U.S. and the EU of particular concern to U.S. entrepreneurs. This article will also advocate that an entrepreneur in the U.S. should develop and implement basic data protection measures to protect their data, including any personally identifiable information they may collect, process, store, and disseminate.