Intelligent CIO Africa

In this month's Industry Watch feature, Brighton Chidoma at Infobip highlights how banks are using AI-powered chatbots to enhance customer support, personalise interactions and boost satisfaction. By handling routine tasks, these chatbots free up human agents to focus on more complex engagements, transforming customer experiences across the sector. "While AI offers significant benefits, it is essential to address the risks associated with its use." That's just a snippet of what we have to offer in this month's magazine. Want to get ahead in your industry? Read the full magazine in the link below: https://lnkd.in/dYzkh3vG If you'd like to feature in the next issue of Intelligent CIO Africa, contact our Managing Editor, Arun Shankar at [email protected]

Creating guardrails and governance around using Generative AI safely and securely while cultivating a culture around AI is essential for its success in business. In this month's CIO Opinion feature, Matt Ausman at Zebra Technologies suggests steps to develop governance and culture in African enterprises that pave the way for success with AI. "Before embarking on an AI journey for your organisation, it is critical to create a governance team to oversee the process." That's just a snippet of what we have to offer in this month's magazine. Want to get ahead in your industry? Read the full magazine in the link below: https://lnkd.in/dYzkh3vG If you'd like to feature in the next issue of Intelligent CIO Africa, contact our Managing Editor, Arun Shankar at [email protected]

For this month's cover story, we're thrilled to feature insights from Collin Babirukamu, Director e-Government Services, National Information Technology Authority-Uganda, and Dinal Gooneratne, Vice President and General Manager, Africa Region, WSO2. They discuss how the National Information Technology Authority, Uganda has implemented a seamless and secure data integration platform for government and private entities to boost e-services for citizens. The Uganda data integration platform has been built on a WSO2 platform and integrates 147 entities and has enabled more than 150 million transactions. "Before implementation of the data integration platform, different government entities were at different levels of automation." That's just a snippet of what we have to offer in this month's magazine. Want to get ahead in your industry? Read the full magazine in the link below: https://lnkd.in/dYzkh3vG If you'd like to feature in the next issue of Intelligent CIO Africa, contact our Managing Editor, Arun Shankar at [email protected]

On the cover of December's edition of Intelligent CIO Africa, we're thrilled to feature Collin Babirukamu, Director of e-Government Services at the National Information Technology Authority-Uganda. He shares insights on how the Authority has implemented a seamless and secure data integration platform to enhance e-services for citizens. Built on a WSO2 platform, the Uganda data integration platform connects 147 entities and has facilitated over 150 million transactions. Creating guardrails and governance around using Generative AI safely and securely while cultivating a culture around AI is essential for its success in business. In our CIO Opinion feature, Matt Ausman at Zebra Technologies suggests steps to develop governance and culture in African enterprises that pave the way for success with AI. Elsewhere, in our Industry Watch feature, Brighton Chidoma at Infobip highlights how banks are using AI-powered chatbots to enhance customer support, personalise interactions and boost satisfaction. By handling routine tasks, these chatbots free up human agents to focus on more complex engagements, transforming customer experiences across the sector. That's just a snippet of what we have to offer in this month's magazine. Want to get ahead in your industry? Read the full magazine in the link below: https://lnkd.in/dYzkh3vG If you'd like to feature in the next issue of Intelligent CIO Africa, contact our Managing Editor, Arun Shankar at [email protected]

True innovation is not about adopting technology for its own sake. It is about leveraging it to create meaningful change and instead of starting with technology, start with establishing exactly where you want to innovate in your business explains James Bergin at Xero. "But it is important to consider what customer problems you are trying to solve by implementing one of these." That's just a snippet of what we have to offer in this month's magazine. Want to get ahead in your industry? Read the full magazine in the link below: https://lnkd.in/ew_bkh6y If you'd like to feature in the next issue of Intelligent CIO Africa, contact our Managing Editor, Arun Shankar at [email protected]

In today’s data-driven world, businesses face growing storage needs and increasing cyber threats. The IBM FlashSystem 5300 offers secure, high-performance, and cost-efficient storage to optimize critical workloads while saving space and resources. 💡 In this TCM IBM whitepaper, discover how FlashSystem 5300 combines advanced features like AIOps insights, end-to-end NVMe, and up to 1.8 petabytes of capacity to deliver powerful performance and long-term efficiency. Download the whitepaper below: #IntelligentCIOAfrica #Innovation #TCMIBM #IBM #Whitepaper #IBMFlashSystem

Data is a strategic asset, and unlocking its value requires high-performance storage that scales efficiently while keeping costs low and data secure. The IBM Storage FlashSystem 5000 is a modern, high-speed platform designed for budget-conscious businesses, offering enterprise-class data storage that’s resilient against cyberattacks and supports a wide range of workloads. 💡 In this TCM IBM whitepaper, discover how FlashSystem 5015, powered by IBM Storage Virtualise, combines simplified management, scalability, and affordability to meet your storage needs without compromising performance or capabilities. Download the whitepaper below: #Whitepaper #IntelligentCIOAfrica #TCMIBM #IBM #IBMFlashSystem

In today’s data-driven world, businesses face increasing storage demands and rising cyberthreats. Managing data with a fragmented approach can create inefficiencies and vulnerabilities, leaving organisations at risk. To stay protected and efficient, businesses need a simplified, integrated solution that unifies data management across core, cloud, and edge environments. 💡 In this TCM IBM whitepaper, explore how the IBM FlashSystem portfolio helps businesses streamline operations, boost efficiency, and strengthen cyber resilience with advanced storage solutions, real-time encryption, and ransomware detection. Download the full whitepaper below: #IntelligentCIOAfrica #Whitepaper #TCMIBM #IBMFlashSystemPortfolio

With influx of fintech companies innovating to bring products and services to unbanked and banked segments of African societies, one might be tempted to declare that cash is dead. However, fintech that are well-embedded in Africa will understand cash is, in fact, alive and well, explains Cat Denoon-Stevens at Mukuru. "Fintech that are well-embedded in Africa and other emerging markets will understand cash is, in fact, alive and well. In many instances, it is the primary form of tender." That's just a snippet of what we have to offer in this month's magazine. Want to get ahead in your industry? Read the full magazine in the link below: https://lnkd.in/ew_bkh6y If you'd like to feature in the next issue of Intelligent CIO Africa, contact our Managing Editor, Arun Shankar at [email protected]

In today’s fast-paced digital world, continuous innovation is critical for business success. Modernising your IT infrastructure isn’t just about keeping up - it’s about driving innovation, enhancing customer experiences, and ensuring reliability and resilience. 💡 In this TCM IBM whitepaper, discover how IBM’s Storage Assurance perpetual model is transforming storage ownership with lifetime access to innovations, all-inclusive upgrades, SLA-backed performance guarantees, and transparent, flat pricing that protects your investment from day one. Download the whitepaper below: #TCMIBM #IBM #Innovation #Whitepaper #IntelligentCIOAfrica