In this month's Industry Watch feature, Brighton Chidoma at Infobip highlights how banks are using AI-powered chatbots to enhance customer support, personalise interactions and boost satisfaction. By handling routine tasks, these chatbots free up human agents to focus on more complex engagements, transforming customer experiences across the sector. "While AI offers significant benefits, it is essential to address the risks associated with its use." That's just a snippet of what we have to offer in this month's magazine. Want to get ahead in your industry? Read the full magazine in the link below: https://lnkd.in/dYzkh3vG If you'd like to feature in the next issue of Intelligent CIO Africa, contact our Managing Editor, Arun Shankar at [email protected]
