Jesse Taylor’s Post

Exciting News 🚀 #Observe.AI launched transformative Gen AI capabilities to our Real-Time AI and Post-Interaction AI & Auto QA products today! Looking to enhance your contact center operations? Check out our latest releases and learn how they can revolutionize your customer interactions!

Are you a contact center leader looking to improve operational efficiencies? Perhaps your average handle time (AHT) is taking up too much time? Or your after-call work (ACW) is double what you need it to be? Or you are in need of a streamlined QA processes? Or all of the above... You're not alone. Observe.AI can help you achieve these efficiency goals with effortless configurability and fast implementation. 👉 Learn More: https://lnkd.in/gzR66eha

Starting June off with not just big, but HUGE NEWS! Today, Customer Contact Week, Observe.AI just announced the Next Generation of Conversation Intelligence, with the roll-out of new generative AI capabilities across the platform. This release represents a MASSIVE shift in time-to-value for customers and significantly improves workflows across our Real-Time AI and Post-Interaction AI products. Specifically, enhancements to: -Moments, now offering Gen AI Moments -Summarization AI, now offering Custom Summaries and a Summarization Builder Earlier approaches to conversation intelligence relied heavily on keywords and phrases to extract precise, yet narrow insights to drive Auto QA, coaching, and real-time workflows. However, an area that continued to be challenging was the ability to derive insights based on complex reasoning and broader subjective questions. With this release, Observe.AI enables customers to tackle that last frontier using natural language prompts to extract more nuanced, subjective, and ambiguous insights – for example, “Did the agent respond appropriately to customer objections?”, and “Did the agent ask probing questions to understand the customer’s issue?”. These insights then enrich Auto QA, coaching, and real-time agent guidance at the speed and performance required by enterprise contact centers. Now, contact center leaders no longer have to struggle with incomplete or inaccurate insights, and slow, complex implementations. Could there be any better time to talk to your customers about #ConversationalIntelligenceAI? Andy Thomas Jim Tennant Sokkie Carroll Chris Powers Alex Lustig Jason Griggs Luke Richardson Chris Poling Brittany Nicholas Ritu Kapoor Swapnil Jain

If you're in customer service, you know AI isn’t just hype anymore—it’s transforming how we work. But how can you make it work for you? You might start by attending Pioneer on October 10th. At Pioneer, Intercom’s live AI customer service summit, we’re focusing on how you can benefit from this technology today. You’ll: 🤖 See firsthand the latest innovations in AI-powered customer service ♟️ Learn how leading companies are using AI to deliver next-level support ⚡️ Hear from customer service leaders on how to tap into the power of AI for your business today. Oh. We’re also excited to unveil Fin 2, a groundbreaking AI agent that’s set to raise the bar in customer service. If you're serious about customer support, you can't miss this. Register here 👉https://inter.com/3z5uVWr

Ever wondered if your sales team could meet compliance needs without sacrificing performance? Our webinar on May 8, 2024, with Dialpad tackles just that. Sr. Sales Engineer Sid Farmiloe will be diving into how features like Dialpad's Ai Recaps, Real-time Assist Cards, and Custom Moments can transform your sales operations. Discover how leveraging AI can keep your agents compliant and boost their efficiency - saving up to $9.7M in productivity costs. Gain insights into practical strategies and real-world applications of Dialpad Ai's features — reserve your spot now! https://hubs.la/Q02tQCYv0

Despite all the talk about AI and automation, most IT pros are still bogged down with manual troubleshooting and reacting to support tickets. So, what could a typical day look like with AI in just a few years? Extreme's Justin Hurst explores in this blog.

If you're in customer service, you know AI isn’t just hype anymore—it’s transforming how we work. But how can you make it work for you? You might start by attending Pioneer on October 10th! At Pioneer, Intercom’s live AI customer service summit, we’re focusing on how you can benefit from this technology today. You’ll: 🤖 See firsthand the latest innovations in AI-powered customer service ♟️ Learn how leading companies are using AI to deliver next-level support ⚡️ Hear from customer service leaders on how to tap into the power of AI for your business today. Oh. We’re also excited to unveil Fin 2, a groundbreaking AI agent that’s set to raise the bar in customer service. If you're serious about customer support, you can't miss this. Register here 👉https://inter.com/3z5uVWr

I just recently sat down with a customer to talk about how AI can transform their contact centre environment and shared a bit about how Bell has seen it work firsthand through our own recent contact centre transformation. With new AI tools, businesses can now use automation to oversee calls and identify improvements for consistency within their teams. I highly recommend reading this article from our team, which explains the details and hopefully can help other organizations do the same: https://spr.ly/60495zSUB

Looking to streamline your inbox and workflows seamlessly? Discover how AI agents can automate emails efficiently. Learn more at @taskade

In this video, I compared the traditional phone calling systems vs smarter Voice AI. No more waiting or menu options—just fast, direct answers when you need them! Let me know what your thoughts are on this. PS: Voice system was built on VAPI and MAKE for automation, Comment "NOW" and i will be sending you all the automations you need to build your own system as well.