No Jitter’s Post

Learn how CX Transformation will drive your business forward!

Did you know that organizations utilizing an integrated CX realize 2.4x higher revenue growth than those that don't? Read our Integrated CX Guide to learn more about what it is, why it's important, and how it can help your business! #IntegratedCX #CustomerExperience

Yes, Digital Transfromation Initiatives are a good thing. But they're far better and more impactful if they're part of a true CX Transformation. It's one of those "Yes, and..." things. As technology advances and customer expectations increase, you need to transform your digital capabilities, processes, toolsets, and operations. But by themselves, those enhancements are simply not enough. In today’s hyper-competitive, consumer-centric world, you need a comprehensive Customer Experience strategy to take your digital transformation – and your business – to the next level. The numbers don't lie. Read our complete point of view today on how Customer Experience Transformation is the key to lasting business success.

Did you know that organizations utilizing an integrated CX realize 2.4x higher revenue growth than those that don't? Read our Integrated CX Guide to learn more about what it is, why it's important, and how it can help your business! #IntegratedCX #CustomerExperience

Did you know that organizations utilizing an integrated CX realize 2.4x higher revenue growth than those that don't? Read our Integrated CX Guide to learn more about what it is, why it's important, and how it can help your business! #IntegratedCX #CustomerExperience

What Business Decision-Makers Look for in Customer Experience Technology When evaluating CX solutions, decision-makers focus on four key factors: - ROI: The technology must cut costs, drive revenue—or better yet, both. -Efficiency: Budget-friendly solutions that streamline the service experience are a must. - Growth: Tools need to retain customers, upsell, attract new customers, and offer measurable analytics to prove success. -Compliance: With growing concerns around data security, solutions must meet industry standards and strengthen compliance. ( but still provide valuable customer insights) Finding the perfect blend of these attributes can take your business to the next level, but the challenge lies in identifying the right solution. Don’t go it alone! Partner with a consultant to uncover the ideal fit for your business. My team offers free consultations to help you navigate CX technology. Let’s chat—CX is driving profits and reeling in new customers. The key is leveraging the right tools the right way.

The CX industry is evolving rapidly. IT decision-makers and customer contact leaders face budget challenges while striving to align CX with corporate goals. Key megatrends include GenAI, call deflection, hybrid work models, increasing video interactions, and personalized solutions for a multigenerational workforce. Organizations must prioritize trust, ease of use, and reliability in selecting CX providers to stay agile and competitive. By strategically aligning CX goals across departments, businesses can enhance customer retention and unlock new growth opportunities. How is your organization adapting its CX strategies to meet evolving customer demands? Learn more: https://hubs.la/Q02FNJKv0 #CustomerExperience #CXInnovation #GenAI #HybridWork #DigitalTransformation Robin Joffe | Nishchal Khorana | Rahul Agarwal | Nimisha Iyer | Sneha Nair

In the dynamic world of contact center operations, the integration of various systems and applications is a critical factor for success. CX Fabric is breaking new ground with an innovative approach: Offering low and even No-Cost consulting and integration services to clients who host and run their integrations on the CX Fabric iPaaS platform. This bold move is set to help drive our development of integrations and platform capabilities to new heights. CX Fabric offers an incredibly robust, low-code platform to rapidly build, deploy and manage integrations across channels and systems. However, we recognize that every organization has unique needs when implementing complex customer experience ecosystems. Our team of integration experts makes it easy to realize the full benefits of the CX Fabric platform. Whether you need help connecting systems, mapping workflows, configuring APIs or ensuring adoption across your organization, our consultants have you covered. Our goal is provide the best possible customer experience - not just with our products, but our entire approach. Let our team augment your internal resources so you can focus on delivering differentiated customer experiences https://lnkd.in/gNyGzuW2

Linking EX to CX: The How and Why

Almost every organization now aspires to put customers first. But many struggle to realize that aspiration. In a new series of articles, Deloitte explains how organizations can become truly customer-centric, drawing on a strategic model that integrates customer strategy, experience management, pricing, digitization and data, commercial excellence and organizational transformation. https://lnkd.in/eTrZ6uC6 #CustomerExperienceExcellence #CXStrategy #DigitalTransformation #CustomerCentricity #ExperienceEconomy