CXFabric’s Post

Going to the session "How CX and EX Integration can Boost Your Business Outcomes?" Then check out this article by Mila D'Antonio on No Jitter. https://lnkd.in/deT9Sk5p

Unlock the power of unified CX development! 🌟      Say goodbye to the headache of managing multiple integrations and hand-off points. With Cyara, you can visualize and control every step of the CX lifecycle seamlessly, from design to testing in the live environment.     Discover the benefits of a single, end-to-end platform:  - Holistic visibility and control  - Risk mitigation  - Faster troubleshooting  - Improved collaboration and consistency  - Reduced costs  - Platform-wide support of business goals Read our latest blog to learn more: https://lnkd.in/eMJU5_dD    #CX #CustomerExperience #EndtoEndTesting #AutomatedTesting 

Thrilled to share my latest whitepaper on CX Modernisation and Legacy Software Transformation—a topic I’ve come to know all too well over my career. Modernising software that’s been running for years can feel like a daunting challenge. I’ve seen firsthand how legacy systems, despite their reliability, can limit an application’s potential to embrace new technologies and meet the evolving expectations of today’s users. Simply put, it’s no longer enough to rely on what worked before. Legacy modernisation demands a more holistic approach, one that balances the need for stability with the push for innovation. Users today expect a more personalized, modern experience, and addressing those expectations means rethinking the very foundations of legacy software. This whitepaper lays out strategies for achieving that transformation—from clearing the technical debt that holds applications back to enhancing the customer journey in ways that resonate in our digital world. Curious about how modernising legacy systems can unlock new value streams and boost customer loyalty? Download the whitepaper and let’s talk about the challenges you’re facing in your modernisation journey. 🔗 Ready to boost revenue and customer loyalty? Download now: https://lnkd.in/ddpehtKr #CXModernisation #LegacyModernisation #CustomerExperience #ProductStrategy #DigitalTransformation #AI #ValueStreams #Whitepaper #Innovation

😁 Customer insights: Customer experience testimonials 😀 Business leaders know that they can't compete on products and services alone. How they deliver what they sell is just as important as what they provide. The most innovative companies in the world are improving their customer experience by breaking down silos, integrating teams, and connecting systems and processes. This whitepaper from ServiceNow shares insight into how you can create a compelling customer experience. Here’s what you’ll learn: ▪ How you can harness the AI opportunity ✔ ▪ How you can deliver exceptional customer experiences ✔   ▪ How to empower field service teams ✔ Download now: https://trib.al/LqzFTR9 #sponsored #whitpaper #ITPro #ServiceNow #CX #customerexperience

Aussies spent 107 million hours on hold in 2023, costing businesses an estimated $1.28 billion in productivity loss! 📉 The ServiceNow Customer Experience Intelligence Report highlights the urgent need for leaders to embrace innovative technologies to revolutionise customer experiences. C Read more: http://spr.ly/6041VvvGx #CXTrends #CustomerExperience #CustomerService

Accelerate Innovation with a Unified CX Assurance Platform! As customer demands evolve, contact centers are facing a lot of pressure to leverage the latest technology and CX channels to stand out from the crowd and meet expectations. However, inconsistent processes and gaps in the development lifecycle can leave your CX journeys vulnerable to defects, making it more difficult to innovate at scale. That’s why you need a unified CX assurance platform to help you make the most of your customer interactions. Adapt with ease and accelerate your CX development, all while minimizing the risk of issues escaping into production. Learn how Cyara’s AI-Led CX Transformation Platform can help you assure quality at scale for all your CX channels by reading our latest blog: https://lnkd.in/exvTWjUX #CX #contactcenter #CXassurance

How should you structure your CX team for maximum ROI? Every team is different, but here’s my take: 1/ C-suite C-suite may not be in the traditional org chart for CX, but if you want to be customer-centric, you need buy-in from the top. 2/ Customer support Your front line team is getting the most customer interaction day to day. They play a big part in delivering your CX strategy. 3/ Customer Insights The team responsible for collecting customer experience data, and putting insights forward. We built Kapiche to make this easy, plugging in data sources from across your broader CX team. 4/ Customer experience The CX team is responsible for getting the rest of the business on board with customer experience. They rally teams, resources, and test new strategies. A strong CX team needs participation from every one of these roles. And to get the most ROI on your CX efforts, you also need clarity on: ✔️ People assigned to drive action ✔️ People responsible for analysis on the action. We built Kapiche to work as a counterpart for the analysis and action parts. So you can easily weave together insights and perspectives from all corners of the organization, without missing any of the details. What are your non-negotiables in structuring CX teams?

To drive investments in CX tools, technologies, automation, and strategies, customer experience leaders must demonstrate, with ample evidence, how CX solutions can contribute directly to a company’s worth, generate long-term value, and enhance organizational revenue and bottom-line metrics. Here are six powerful ways to demonstrate the long-term value of a CX solution: Learn More: https://zurl.co/uR6P #rSTARTechnologies #ITServices #ITServiceConsulting #SystemIntegrator #DigitalTransformation #BusinessSolutions

🔥 Automation holds the power to radically transform entire departments, create new job opportunities, and ultimately reshape the way we work It's a discipline ripe with potential! No matter your use case, we're here to support you with excellent customer service. ✅ Last year, Gartner spotlighted our customer experience as a distinctive strength, stating: “Customers have provided positive feedback via Peer Insights about Tray, including the quality of its technical support, its platform’s overall capabilities, its ease of integration using standard APIs and tools, and its citizen integrator user experience.” https://bit.ly/49JNaxI #automation #iPaaS