No Jitter

Ask an Analyst: 2024 Digital Workplace Trends A look back at some of the digital workplace trends in 2024, including collaborative work management, return to office versus work from home and video meetings. #ConnectedWorkspaces #EX #DigitalWorkplace https://lnkd.in/eevhW6-V

Ask An Analyst: 2024 Review from Omdia’s Brent Kelly Omdia analyst Brent Kelly responds to a few questions on some key trends in UCaaS, CCaaS and AI that occurred during 2024. #UCaaS #AI https://lnkd.in/evxPFNbG

Salesforce highlights new and improved Agentic AI capabilities in the platform’s second generation release. #Salesforce #Slack #Agentforce #AI https://lnkd.in/eJS4vqSD

The sheer size of the small business market makes it attractive to any technology vendor, but success will not come simply with better or cheaper offerings. There are specific market challenges to be recognized and addressed. #CCaaS #UCaaS #BCStrategies https://lnkd.in/e9xurwwu

A look back at some of the Gen AI trends in 2024, including the rapid-fire debut of AI assistants, the introduction of AI Agents, as well as some insights on how enterprises might approach choosing Gen AI solutions. #GenAI #CX #ContactCenter https://lnkd.in/eapCppug

Ask an Analyst: CX Trends in the Contact Center A look back at some of the contact center, CX and AI trends, as well as a glimpse of what come in 2025 in those same areas. #CX #ContactCenter #AskAnAnalyst https://lnkd.in/d_ASR5ua

This partnership dispels the myth that the only companies using Amazon Connect are newer brands looking to shake up the status quo. #AmazonConnect #CCaaS #AI #AirCanada https://lnkd.in/eB_cKRqK

This week on #NoJitterRoll, we cover: Products - Five9 releases Microsoft Teams UC Integration - GoTo announces new features for its IT solutions GoTo Resolve and LogMeIn Rescue - Nutrient launches AI Assistant for document interaction - Alvaria CX announces its Alvaria Intelligence Platform (AIP) - Cyara announces DART AI and Cyara AI Trust Partnerships and Acquisitions - 8x8 and Descope partner for better customer experience - Calabrio, Inc. acquires Echo AI (acquired by Calabrio) - Thoughtworks and Amazon Web Services (AWS) partner to bring Gen AI solutions to the Asia Pacific #Five9 #GoTo #Nutrient #Alvaria #Cyara #8x8 #Descope #EchoAI #Calabrio #Thoughtworks #AWS #MicrosoftTeams #GoToResolve #LogMeInRescue #AIAssistant #DocumentInteraction #AlvariaIntelligencePlatform #CX #AI #UC

Google’s Agentspace grounds Gen AI in enterprise data sources to help enterprise workers find the information they need the first time and then leverage that data for AI-powered insights and generated content. #GoogleCloud #Agentspace https://lnkd.in/dyu9Uqb2

Please take a moment and read the No Jitter article, Martha Buyer While most vendors position themselves as the invisible layer facilitating customer communications for their clients, they’re about to find out their d...