CXFabric

CX Fabric in Action! In the Customer Experience (CX) space, there's a lot of buzz about AI. But not so much on the "How". How can you easily utilize the tools out there? CX Fabric focuses on real-world integration, delivering smooth, easy, and cost-effective solutions that actually work. Here’s a simple demo showing how we integrate a contact center agent (in this case, Five9) with Amazon Web Services (AWS) CCI to understand caller intentions. https://lnkd.in/gpPsxgw6

Breaking Free from Integration Limitations in Contact Centers As the Co-Founder and CTO of CXFabrix, I've observed a recurring challenge in the contact center industry that's been hampering innovation and efficiency for far too long. The crux of the issue lies in how integrations are traditionally approached and implemented within customer experience (CX) platforms. Contact centers are the heartbeat of customer interactions for many businesses. They rely heavily on seamless integrations between various systems to provide a cohesive and efficient experience. However, the current approach to integrations is fraught with limitations to mention few: 1- Vendor Lock-in, today many contact center providers offer a set of pre-built integrations. While these may cover common use cases, they often fall short when it comes to unique business requirements. 2- Lack of Flexibility, Off-the-shelf integrations are typically rigid, offering little room for customization. 3-Time-consuming Processes, when a custom integration is needed, the typical process involves submitting a request form, waiting for a sales, and a lengthy implementation cycle. This bureaucratic approach can take months, delaying critical business initiatives. 4-Technical Barriers, traditional integration methods often require deep technical expertise, putting them out of reach for citizen developers or contact center managers. 5- Scalability Issues, inflexibility of traditional integrations by the contact center vendors makes scaling and adapting to new requirements a constant challenge. It's clear that the contact center industry is ripe for disruption in how integrations are conceived, built, and deployed. We need a shift towards a more agile, user-centric approach that empowers businesses to create and manage their own integrations without being held back by technical limitations or vendor constraints. Imagine a world where contact center managers can create custom integrations using intuitive, low-code interfaces, citizen developers can quickly respond to changing business needs by modifying integrations on the fly, where businesses are no longer at the mercy of their vendors' integration roadmaps. This vision is not just a pipe dream. At CXFabrix, we're committed to driving this change. Our cloud-native iPaaS platform is designed to disrupt the traditional approach to building integrations for contact centers. We believe in empowering CX professionals and citizen developers to take control of their integration destiny. We want to democratize the integration process, putting the power back into the hands of those who understand the business needs best. If you're tired of being constrained by limited, hard-coded integrations and want to explore a more flexible, customizable approach to your contact center integrations, I encourage you to learn more about https://www.cxfabric.io/ and start your free trial today.

Revolutionizing Contact Center Integrations with CXFabric Struggling with the complexity of integrating your contact center with native APIs? Want to harness advanced capabilities like Generative AI, Automation, and Sentiment Analysis seamlessly? Discover CXFabric! CXFabric is a cutting-edge, cloud-based integration platform that seamlessly interconnects diverse systems, creating a cohesive integration ecosystem. Our platform enables once-and-done integration deployments across any environment, revolutionizing how businesses, developers, and vendors collaborate. For Customers ✅ Accelerate your path to value with pre-built connectors and intuitive templates. ✅ Integrate complex systems in days, not years. ✅ Utilize our low-code/no-code visual designer for effortless flow creation. ✅ Access an expanding library of pre-validated integrations on the CXF Marketplace. ✅ Stay ahead with a platform designed for the future. For Developers </> Skip the repetitive work; CXFabric manages APIs, security, and infrastructure so you can focus on innovation. </> Enhance productivity with low-code options and comprehensive sandbox testing environments. </> Contribute to the CXFabric community by sharing your custom integrations. For Vendors 🚀 Enhance customer retention and expand your ecosystem. 🚀 Collaborate on driving product adoption. 🚀 Utilize real-time analytics to benchmark performance, drive improvements, and align roadmaps. CXFabric is paving the way for seamless integrations at scale, fostering open innovation across the contact center landscape. It’s time to free yourself from traditional integration constraints with CXFabric, your partner in integration innovation! 🌐 Join us on this transformative journey and unlock the full potential of your contact center with CXFabric. Learn more at https://www.cxfabric.io

Removing barriers to integrate your CCaaS to other platforms and services. Everyone has an API and that's great but how do you use them in a cloud native, secure and manageable way.

Excited to finally cracking the door on our platform and services! We have spent the last almost 2 years in development on this IPaaS platform. After spending over 25 years doing Contact Center integrations and products, we have witnessed how the technology moving to cloud have also created gap's when it comes to how you integrate and manage your integrations between systems. More to come very soon! If you are a contact center looking to integrate to Ai, Automation, CRM or simply improve customer experience, please reach out and let us know. You may get all services at no cost to you!

In the dynamic world of contact center operations, the integration of various systems and applications is a critical factor for success. CX Fabric is breaking new ground with an innovative approach: Offering low and even No-Cost consulting and integration services to clients who host and run their integrations on the CX Fabric iPaaS platform. This bold move is set to help drive our development of integrations and platform capabilities to new heights. CX Fabric offers an incredibly robust, low-code platform to rapidly build, deploy and manage integrations across channels and systems. However, we recognize that every organization has unique needs when implementing complex customer experience ecosystems. Our team of integration experts makes it easy to realize the full benefits of the CX Fabric platform. Whether you need help connecting systems, mapping workflows, configuring APIs or ensuring adoption across your organization, our consultants have you covered. Our goal is provide the best possible customer experience - not just with our products, but our entire approach. Let our team augment your internal resources so you can focus on delivering differentiated customer experiences https://lnkd.in/gNyGzuW2